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AutoNation USA Katy

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AutoNation USA Katy
15625 Katy Fwy, Houston, TX 77094 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
(302)
Recommend:
Yes (142) No (6)
Service Rating
(31)
Recommend:
Yes (11) No (2)
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Dealership Service Review

service Rating
Poor Customer Service
Written by Zen777@ on 08/27/2023

The customer service rep at the front desk has a super bad temper issue.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Nancy Gorge on 08/30/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation USA Katy. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (832) 436-0605. We hope to hear from you.
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