AutoNation USA Katy
Customer Reviews of AutoNation USA Katy
Review type:
I bought a car!!
Great Service
by Karenrh12TX on 09/29/2023We needed to sell my mother’s car before moving out of state. We initially met with Robert, who was very helpful and gave us a very fair offer. When he wasn’t available upon our return, we were helped by Brittney. Even though we had a… complicated situation due to a name discrepancy on the title Brittney was patient and guided us through the process. We are so very happy with the outcome!!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Wonderful experience
by JuanRod1 on 09/28/2023Had such a great experience working with this dealership. They are professional and go above and beyond. Would recommend them to anyone.Hi, thanks so much for the warm recommendation of the team here at AutoNation USA Katy. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
New Car purchase
by Reece07 on 09/26/2023Kai Morgan provided awesome customer service! He answered all our questions, and got us in the vehicle we wanted at the price we wanted! The finance manager Chris Adingupu was very professional and made the experience painless!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome Experience
by Jackie C on 09/25/2023Highly efficient; honest; thorough; matter-of-fact l; quick transaction. The best experience I’ve in a dealership. Mr. Robert Merchant & Mr. Manuel Rosas helped me. Very pleasant personality.Hi Jackie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Review
by Eric Clinger on 09/23/2023Reese the salesperson and Chris the manager were amazing and had a great attitude regarding all of our questions.Hi Eric, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Awesome sales team
by Jonathon on 09/17/2023updated 09/22/2023Google one Purchased a car from summer stiles ! She helped me and my wife find the perfect vehicle. If you are in need of a vehicle ask for summer at the front desk ! She goes above and beyond !Hello Jonathon, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing Customer service
by Jacob713 on 09/16/2023Big shout out to Justin Hernandez and Mr. Mr.Moody for helping me get into the exact vehicle I wanted. They made the process easy...Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Sales Associate
by Jai91322 on 09/13/2023While searching online for a car to replace a loss, I came across a vehicle at AutoNation USA. I submitted an inquiry, and a Sales Associate named Christopher L. contacted me immediately after. Christopher was friendly, patient, and… understanding throughout the process of my search. He’s very helpful and knowledgeable! So, if you’re searching for a vehicle in the Houston area, go see Christopher L!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent Selling Experience
by Vaughn59 on 09/12/2023Chris T. in Acquisitions was EXTREMELY responsive and attentive!! He was also successful in beating the buy-offer from CarMax for our 2005 Infiniti FX35!! Highly recommended!!Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation USA Katy and we hope to be of service again in the future.
Easiest Selling Process
by CarrieTX on 09/09/2023Sold my vehicle to them. The whole process was so easy and quick. I submitted the vehicle information online and Manny emailed me an offer right away, answered my questions and set an appointment up for me to bring it in. I was in and out… in an hour and they honored the offer they had emailed me. Would definitely sell here again!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Selling my car
by Norman lopez on 09/02/2023Chris was professional and helpful everything was fastWe are pleased to hear you had such a positive experience with us, Norman! Drive safe, and we'll see you on the road.
Best Prices
by Krystal R on 09/01/2023Go to AutoNation USA in Katy and ask for Adrian! Hands down the best customer service I’ve ever experienced from a car dealership. He will make sure your deal gets done!Hi Krystal, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service with Richard!
by Jessika56 on 08/29/2023Richard was great to work with. Had some difficulties in the past and was trying to get back on track with my credit and he made it happen. Definitely recommend him.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Drive safe, and we'll see you on the road.
Poor Customer Service
by Zen777@ on 08/27/2023The customer service rep at the front desk has a super bad temper issue.Hi, we are deeply disappointed by your experience at AutoNation USA Katy. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (832) 436-0605. We hope to hear from you.
100% recommend
by Luis herrera on 08/23/2023We had a great experience at this dealer. Our sales associate Kai Morgan was amazing and our finance person Chris adingupu helped us so much.Hi Luis, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Please don't hesitate to reach out if there's anything additional we can do for you.
Brittany at AutoNation Katy Freeway
by Nichole on 08/17/2023Brittany was excellent to work with during the process of selling them my vehicle. She went above and beyond to help me and make sure everything was in place! Paperwork was a breeze and payment was lightning fast! Thank you BrittanyHi Nichole, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Seamless experience selling my old car
by Athar22 on 08/14/2023Great people and service. Courteous, professional and prompt.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Successful Second purchase in 2023
by Stephen&Cat on 08/05/2023Summer Stiles sold us my personal used car a few months ago and we had such a great experience with Summer that she is the reason we came back when we needed another car for our college age daughter/student. Summer did not disappoint. We… will buy our cars from now on from summer. Professional in every way, detailed, helpful, knowledgeable and works hard to satisfy her clients needs. 💯 percent is what she gives you. Highly recommend this young sales lady.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Great Service
by Terrence on 08/04/2023Honest, efficient, and good service! Would recommend.Hi Terrence, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Out of town buyer awareness, no help!!
by Son Nguyen on 08/03/2023What a horrible experience buying car at AutoNation USA Katy Houston. How they got 4.5 star rating is beyond me. They sold me a car that has so many issues, they said it pass their standard inspection?? On the way home to Minesota less… than 100 miles from Houston, the lower shields dragging on the ground, at the tempeture over 100 F, I spend almost 2 hrs in rest area and Walmart parking lot try to secure the shields where I bought zip tie. After that about 50 miles on the road the BRAKE WEAR warning light came on, that scared me! We waited a day in Lewisville for authorized and repaired the brake system. And this is where we found out the car rear shocks is leaking, need to be replaced. That cause the car bouncing on the highway, we notice this when we road test the car but the sellman said it is ok the car pass their standard inspection. The car is at another Autonation store in MN for the shields repair where I found additional need for the car, tires need to be replaced show wear bar. What else lay ahead to worry to repair for me, I regret to buy this car, I paid asking price but have not enjoy the car a day!! The car still in the shop at this momemt Took them 6 hours to do paper work, we were there at 9:30am, we left at 3:30pm. The sell person told me the car has 3 months/4000 mile warranty before we flew down there, but turn out the car buy as is. Rest assure the car is pass inspection. What a lie!!! Dont be like me, worry about our safety on the way home, frustrated, tired, and regret. Save yourself headache AVOID deceiver from this Autonation USA Katy Houston. Go to real dealer to buy your car Edit After my review, they email me and provide the phone number that I can call to sort things. I called ask to talk to the GM, after brief detail got put on hold and got hang up after few minutes. Call back few time, seem like they block my number. They Said they take reviews seriously…dont know how serious is it..what a JOKE!! Seem like nobody care anyway!!Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Great experience!
by Satisfied on 07/21/2023Great experience from beginning to end. I took my car in to get an offer during lunch. It was sold the next day. I’m getting my money through Zell. It was a great experience overall.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ram 1500
Toyota 4Runner
Chevrolet Silverado 1500
Toyota Highlander
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy*, we can sanitize your vehicle for your safety and we even offer free home delivery**. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details. **Home Delivery available at select locations.
- Complimentary Coffee
- Complimentary WiFi
Hello Andrea, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 05/08/2025