AutoNation USA Katy
Customer Reviews of AutoNation USA Katy
Review type:
I bought a car!!
IC sales guy
by Danny12 on 12/16/2023Very helpful. Helped us and kept us well informed. Great guy would recommend to other people.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Customer Review
by Erica C on 12/11/2023This is my second time buying a car in less than 2 months and Justin is so professional and helpful honestly the whole team but Justin and Raheem went above and beyond to making things happens a new car for my birthday !Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Sales
by King Tra on 12/08/2023I was looking for an Cadillac Escalade for 2 weeks , and finally I found one at automation USA Katy . I meet the sales person there he’s name Kutiaba Marshan which he make the transaction very smooth and easy , show me everything about the… car not pushy , knowledgeable and patient. So if any body need a car my recommendation to go and see him for a car at automation USA Katy at i10 and high way 6.Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Sales KB
by KB sales rep on 12/07/2023The sales rep was amazing he helped has patience and was extremely.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Car sale
by Steve Stem on 12/06/2023Polite efficient serviceHi Steve, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Salesperson
by Stan Sr. on 12/02/2023Summer Stiles is an outstanding salesperson, she is patient and very knowledgeable. AutoNation rocks.... Chris R. is the man and want stop until the deal works for the customer. Way to go Chris.Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Thank you for buying our jeep
by Gwenjeep on 11/30/2023Thank you Brittany for your professional customer serviceHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk, safe travels!
Great experience, best salesman ever
by Sssssss on 11/29/2023Very easy no pressure sales experience. Salesman KB went above and beyond to make me comfortable and confident in my purchase.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Feel free to stop by if you ever need any more help.
Justin is great!
by NewCar23 on 11/28/2023Justin did a great job helping me find my perfect car! I highly recommend working with him as he is patient, kind, and honest!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
BEWARE OF THE 5 DAY "POLICY"
by FB on 11/22/2023You should know that the 5 day return policy starts when you sign the paperwork. DO NOT sign anything and have them keep the car for an oil change or detailing or anything else that keeps the car at the dealership. They will burn thru those… 5 days with excuses leaving you with no chance to return the car once you take possession.Hi, thank you for taking the time to leave us feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. AutoNation USA Katy
Selling my car
by Charlie on 11/18/2023It was easy without the hassleHi Charlie, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Stellar service
by Kramykram on 11/17/2023Hard to bargain with guys when you have never done business with these guys and don’t know about their no haggle pricing. But Kody finally got everything worked out with the wife and I. Looking forward to our new to us Porsche.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Highly recommended
by JC Houston on 11/17/2023Easy and quick process. Great communication throughout and will beat any competitor.Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation USA Katy and we hope to be of service again in the future.
Great service!
by MamaBear on 10/28/2023Summer, Kody, and Efrain helped me buy a lovely Lexus GX 460. Summer went above and beyond to find the car that fit my needs! Thanks, team!Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Selling my Car with Confidence
by Chadley on 10/21/2023Online offer was good but matched higher CarMax online offer. Great experience and no private sale worries. Quality dealership!Hi Chadley, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience at Auto Nation Katy!
by Natalie on 10/20/2023Went just to look and came home with a beautiful car. A+ service from our sales rep Christian Alvarez. Extremely professional and helpful throughout the process. We had the car the very next day in pristine condition. I can't thank… Christian enough he was really amazing. Honestly, If it wasn't for Christian I wouldn't have purchased a car. I had no intention of buying a car when we went to look. Thank you again for all of your help!Hi Natalie, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. We do hope we can be of assistance in the future. Take care!
Kay
by Dequanowens on 10/17/2023Greatest customer service possible clean and friendly environment energy was great the whole team was wonderfulHi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great experience
by Philie C on 10/13/2023Had an effortless experience working with IC to get my vehicle. Really appreciate his knowledge and attentiveness.Hi Philie, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Sales Assistance
by CarlosR on 10/11/2023I want to thank Christian Alvarez specifically throughout the process, that guy helped me out a lot when purchasing the vehicle. Checking over all what came with the vehicle, the history, straight to the point in the price. Some suggestions… that didn't feel forced, he made it easy to go in and out with the vehicle. The rest of the staff were kind, but felt quite pushy after that. But Christian is a saint.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing service
by Zerobeserk00 on 10/06/2023Came to Auto Nation to sell my 2018 Subaru WRX and got a better deal than any of the other dealerships around. Chris and Justin were great with service, explained everything and worked diligently and made the process as flawless as… possible. Would definitely recommend them if you are looking to sell your vehicle.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best experience
by Philippe on 10/03/2023I took my son to buy his first car and learn what to look for and expect when you deal with a dealership. After several visits to multiple car dealerships, my son, 16 years old, asks me why salespeople are so rude. We didn’t find anything… we liked. On the way home, we received a call from Adam from Auto Nation USA, Located in Katy Freeway, Houston. We decided to drive to meet Adam. Adam was very respectful and very professional. Explain everything and make the transaction very smooth. I usually don’t write reviews, but I would like to share how Adam and Auto Nation USA make my son and me a pleased customer—highly recommended.We are pleased to hear you had such a positive experience with us, Philippe! We appreciate your recommendation of AutoNation USA Katy and we hope to be of service again in the future.
Ram 1500
Toyota 4Runner
Chevrolet Silverado 1500
Toyota Highlander
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy*, we can sanitize your vehicle for your safety and we even offer free home delivery**. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details. **Home Delivery available at select locations.
- Complimentary Coffee
- Complimentary WiFi
Hello Andrea, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 05/08/2025