AutoNation USA Katy
Customer Reviews of AutoNation USA Katy
Review type:
I bought a car!!
Great attention buying a vehicle
by Savvy mom on 07/14/2024Great experience buying a vehicle at AutoNation USA in Katy. Roger Torres our salesperson, listened to what we were looking for and came with options that fit our wish list. He was very knowledgeable in the aspects of each car and made the… whole purchase process very easy and straightforward. Will definitely consider him for a future purchase.Hello, we're happy to hear you had such a positive experience with Roger! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Customer Service!
by David M. on 06/14/2024Our salesman Luis Sepulveda was very helpful and answered all my questions.We appreciate you taking the time to leave us a response, David! If you ever need help, just give us a call. Happy motoring!
Sales
by Brandyyyy on 06/07/2024Roger was incredibly helpful with my car search.Hi, thank you for your positive review. We're happy to have been of service to you.
Sale of Lexus RX450H
by Autonation on 06/03/2024Excellent service. Excellent communication. Great responsiveness. Very fair price.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good experience
by Martin S on 05/15/2024Good experience, the team was very responsive and the process was smooth. The car was in excellent conditions. Jose M and Luis S were great.Hello Martin, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
More Than Grateful
by Jess on 05/02/2024Justin (sales) and Raheem (director of finance) worked tirelessly to deliver what I needed and I ended up getting more than what I wanted; including some financial literacy tips. I am so thankful to these gentlemen for being customer… driven, and ensuring that I didn't settle.Hi Jess, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Nation USA Katy
by Richards D on 05/01/2024USA Katy was a great experience sales associate Summer was a great help definitely ask for Summer Sales manger Chris was great Will was fast and cool definitely recommend this team.Hi Richards, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Shayneb on 04/30/2024Very helpful.Hi Shayneb, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Terrible Sales / Purchase Experience
by En Bengali on 04/26/2024Sales person were very attentive before the purchase. After the purchase & with several incorrect statements the Sales person was not attentive at all. 1.after repeated requests re Inspection report he finally sent the report after the… purchase agreement was signed. Many many surprises. He did that Autonation does over 100 point inspection and items are taken care of. NOT SO. several items that were noted on the inspection report were intentionally not done with a note..Not approved ? Will cost me over $2000 to get those repairs done.Did not mention it came with one Car key. At arrival ( shipped to California) the car key only started the car. No locking or unlocking functioned. Cost me over $250 to get key duplicated. Broken / Busted right rear view mirror. Broken pieces of the casing are glued to gather , again, NEVER mentioned that before purchase.Will. OST me $1200 to fix. Car was being shipped to California by a transport company. I repeatedly requested video/pictures be taken as it is loaded on the carrier . Sales person assured me it will be done & I notified him clearly the date of pick. HE DID NOT DO SO & THE EXCUSE WAS HE FORGOT !!! There is chip on the front glass, so no way to prove if it was there before or during shipment. ADDITIONALLY, I requested repeatedly to speak to the Dales or GM. He said he will have one of them call me. STILL WAITING FOR THE CALL!! NEVER AGAIN WILL I DEAL WITH THIS DEALER. Non disclosure of items as indicated above will cost me several thousand dollars.Hello, we are deeply disappointed by your experience at AutoNation USA Katy. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (832) 436-0605 to discuss what we can do to help.
Summer stiles
by Gncktnt on 04/18/2024Summer Stiles provided an excellent car buying experience! Great service! Great personality and very professional.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Very smooth experience
by Diego Lopez on 04/17/2024My experience with Roger Torres was exceptional. The staff was knowledgeable, accommodating, and made the car buying process seamless. Highly recommend!We are pleased to hear you had such a positive experience with us, Diego! We appreciate your recommendation of AutoNation USA Katy and we hope to be of service again in the future.
Sales
by Leslieasia on 04/06/2024Best experience ever. Process went smooth from the sales person to financeHello, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
2022 Toyota 4Runner SR5
by Jake$Marc on 03/29/2024Buying this car from I.C. is a seamless process. No sales pressure but, in fact, I.C. was patient with answering our questions. For our next vehicle purchase, we will buy from him at AutoNation USA Katy. Thank you!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Roger Torres
by Melanie on 03/27/2024Pleasant and accomodatinHi, we are pleased to hear you had such a positive experience with us, Melanie! Don't hesitate to call us if you ever need anything. Be safe on the road!
AMAZING SERVICE!!!!
by Jonathan M. on 03/23/2024IC, and the finance team were amazing! When we called Autonation Katy to see if they had a vehicle we were looking for, IC answered the phone and was very friendly and informed he would wait for us as it was 8:30. We arrived and he came to… greet us, very friendly and respectful. He answered all our questions, and was very helpful. My wife, and I had an AMAZING experience with IC, and the finance team. The finance director came out to talk to us the rest of the night, and gave us great information, OUTSTANDING SERVICE!! They showed they cared, and were extremely knowledgeable. I have bought several vehicles, but never had this amazing service ever!Hi Jonathan, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service!
by Jessica MM on 03/23/2024From the moment I called the Katy AutoNation location I was greeted with such kindness and was so impressed that my husband and I immediately made an appointment with IC. IC provided incredible customer service and was super easy to work… with! We left with a new car that same night! IC worked hard to answer all our question and get us on our way. I highly recommend asking to work with IC on getting your car at AutoNation!! The finance department was also so kind! A+ service! We will definitely do business with them again. Thank you, IC!Hi Jessica, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation USA Katy and we hope to be of service again in the future.
Awesome experience
by Jay0416 on 03/14/2024Anthony did a great job getting us what we wantedHi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Mustang GT sale
by Jgimnich on 03/06/2024Brittany voyles was Extremely friendly and professional made the sale of my mustang easy and she worked really hard at getting me too dollar.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Dealer purchased my vehicle
by connor.lamb on 03/05/2024Fast and easy process. They paid 1000$-1500$ more than other dealers were offering. Brittany did great making this a good experience!Hi, we're happy you found Brittany to be so supportive during your experience here at AutoNation USA Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
5 Stars
by Mrsfiddy on 03/02/2024Kody Gray made us feel completely comfortable purchasing our new suburban. The car buying process is always so stressful but Kody made it easy and hassle free! Highly recommend! Thank you Kody!Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great customer service
by Faith Today on 03/03/2024I love Auto Nation Katy USA!!! Adam took very good care of me and my Volvo!! He made sure that I could be proud of the choice of cars I made by making sure it was looking good and safe, from the tires up!!! Adam was very friendly and he… looked out for me!! Thank you Adam! Thank you Auto Nation USA Katy!!! Pastor John NewsomeHi John, thank you for your kind review; we are happy to pass along your comments to Adam here at AutoNation USA Katy! If you ever need help, just give us a call. Happy motoring!
Toyota 4Runner
Toyota Highlander
Chevrolet Silverado 1500
Ram 1500
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy*, we can sanitize your vehicle for your safety and we even offer free home delivery**. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details. **Home Delivery available at select locations.
- Complimentary Coffee
- Complimentary WiFi
Hello Andrea, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 05/08/2025