Customer Reviews of AutoNation Ford Gulf Freeway
Review type:
Lisa Jacot
by Lisa Jacot on 07/28/2024
one of the best group i had to work with. They made it fun at a bad time in my life, I had just lost my car
275 reviews
Sort by:
Great Services
by Agranados83 on 05/12/2016Great Services good people good job. Over all I am happy with the job they did.sales staff
by dodgeit90 on 05/10/2016Great and friendly sales crew was an easy car shopping experience, many variety of cars, and fair priced. Honestly the only issue I had was they weren't able to come off the price a couple thousand but it was already a great priceThank you for taking the time to share your feedback with us. We appreciate your review and hope we can continue serving you for many years to come.
Great experience
by TheMauler on 05/08/2016I recently flew from San Diego to Houston in order to purchase a used truck from Autonation Ford Gulf Freeway. The dealership was nice and the truck was better than I expected. My salesman Ryan Glenn went out of his way to make the whole… thing go very smoothly. Ryan drove nearly 40 miles in his personal vehicle to pick me up from the airport after I accidently flew into the wrong one (who knew there were 2 airports in Houston?? haha). He informed me, that earlier while he was completely filling up the fuel tank in the truck I was buying, he noticed that the windshield had a crack and had it replaced before I arrived! When we arrived at the dealership Ryan had the truck parked up front, all detailed and ready to go. After a quick test drive and inspection I agreed to purchase at the asking price. Financing was quick and painless. I was on the road driving back to San Diego in just a couple of hours. If you come here looking for a vehicle ask for Ryan, he was very friendly and professional and didn't try any of the typical shady used car sales tactics.The Greatest Service Ever
by Greggory87 on 05/06/2016I have always taken my car to AutoNation and Josh has always taken very good care of my vehicle. The service department there is great. And if my vehicle need any other service that is not within the scope of work I am always notified about… the service needed and cost. I love that place.Autonation Ford - Excellent customer service
by LariatFX4 on 05/06/2016Great dealership, great people! Even better deals! Will work with you to get you into the right vehicle! Dion Weeks will treat you above and beyond your highest expectations.Great customer service
by TandT13 on 05/03/2016John Wilson front line salesperson was very patient and helpful. Overall experience in purchasing new vehicle was not as painful! Quotes proved sales people and finance managers worked hard to complete deal and grant our wishes.Excellent Sales Services
by Act_1993 on 05/01/2016Don was awesome! Professionalism, patience, and knowledgeable. The Sales Manager and Finance Manager were great! So great, I referred my daughter!Great service, two satisfied customers!
by pammy85 on 04/26/2016Thanks Eric for helping us get the truck we were looking for. He was honest, went straight to the point and did not try to change our mind on what type of vehicle we were set on. We can truly say we walked away happy and satisfied with our… new purchase and customer service.Great service !!!!!
by Jjloz1980 on 04/22/2016All I can say Don Morales is a great sale guy ! Made the process fast and easy . All 100% satisfied !!!Great Experience
by Kjones13734 on 03/20/2016updated 04/05/2016Thank you to all that helped make my purchase amazing! Dion really made the experience personal and stress free!Great Service
by mexmunds76 on 04/02/2016I am very grateful for the service I received from Autonation's staff. Since before I went to Autonation, I was treated with courtesy over the phone. The salesman who worked with me, Enrique, was very helpful and understanding of my… budget and type of vehicle I wanted. Together with the assistance of Hugo, from finance, I was able to drive away in a brand new car that same day. I got a great deal on my new car! I left Autonation completely satisfied in every aspect of my car shopping experience. Thank you very much for everything!Super service
by kanittadiallo on 03/03/2016Rosa went above and beyond to help my buy my first new car.Finance team was great alsoWe appreciate your response! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Great service
by andy888 on 01/29/2016Mr. Cervantez was great help while I was buying my truck, he was very patient throughout all my questions. Great JobGreat job!!
by cshepard3 on 01/23/2016I liked our salesman, Mr J.C. Robinson and the Sales Fleet Manager. Mr J C. helped us select the perfect vehicle for us. ... We plan to come back to buy my son a truck. Keep up the great job Mr. J.C Robinson. We love you.AutoNation Ford Gulf Freeway
by harbarb on 01/08/2016updated 01/25/2016I have bought five different vehicles from J.C Robinson and AutoNation Ford over the past 20 years and each vehicle has been a delight to drive. J. C. Robinson is the most professional and friendly salesperson I have ever work with. I have… recommended many people to J. C.Thank you. We take our reviews seriously and are delighted to hear about your visit. We appreciate your review and hope we can continue serving you for many years to come.
Thank you. We take our reviews seriously and are delighted to hear about your visit. We appreciate your review and hope we can continue serving you for many years to come.
Great Customer Service at Auto Nation
by freklezzz on 01/07/2016Purchased a 2012 Ford Fusion from Auto Nation Ford . My salesman Mr. James Robinson did an outstanding job finding the best fit for me!Bought it on the spot
by kentkingranch on 09/01/2015My experience with Autonation Ford and especially Rosa Villatoro was excellent. They provided a fair price, exactly the vehicle I was looking for and great follow up. I highly recommend them.Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.
Messed up inspection records and failure to rectify
by vaughnd on 08/28/2015Recently discovered that the inspection sticker on my 2015 Explorer does not match the states' records. Weeks of trying to get the Dealer to rectify the situation has resulted in nothing but runaround and unfulfilled promise to have the… Service Manager contact me. In other words; the salesman threw the problem over the wall and didn't bother to follow up. This mess is keeping me from renewing my tags while having a sticker that is good for another year.Great Ford New Dealership
by danieltexasmac on 07/20/2015My wife and myself Purchased a new F-150 Pickup. The Salesman filled all our needs. Also located the trucks we needed. conformed the deal in writing all went well. Very pleases with them the salesman,manager to the finance department. Send… us an e-mail on Monday of the trucked located along with the window sticker, to the discount price and the amount for our trades. All went smooth with them.Smooth Purchase all thanks to Luis D.
by cakimolina86 on 02/26/2015I went in last Saturday to really just inquire about a new car and work out some deals...not to purchase a vehicle. I came in with a set monthly payment in mind and I was fortunate enough to get Luis Delcid. Man, he gave me options plus… options to the point that I was able to get the deal I wanted for a 2015 Mustang! He worked with me to the best deal possible and we didn't even have to haggle each other as is usually expected in these sort of things! Best experience in a car dealership you can have, can't wait to do it again.Great job Mr. Smith!!!
by Chief_F150 on 02/11/2015Great experience!!!! Go see Richard Smith!!! Knows how to find the best deal, and has great customer service skills.We are happy that we were able to provide a professional, courteous, and engaging experience! It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!
Videos
About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello Lisa, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/31/2024