Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Houston
Review type:
Kevin
by Joseph R. on 12/01/2023The first mechanic wasn't very efficient. The brake manager was very good. His service was excellent.Ms.
by Donna White on 11/30/2023Robin was my repersentive and as usual she was very respectful, helpful and informative.Hello Donna, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good oil change service
by Gmercado on 11/23/2023The process was fast a good.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
P V Baker for Amanda Rodgers
by P V Baker on 11/21/2023Melissa was a very great representative. She was very informative and quite timely. I would say. From start to completion I was well aware of what was going on with my vehicle and when it was done.Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Average at Best
by JeepOwner on 11/20/2023I came to the dealership for recall work and to address warranty issues. They worked me into the schedule quicker than other local Jeep dealers, but they weren’t able to secure a loaner/rental as promised. When I picked up the car, one of… the issues hadn’t been addressed. I was able to quickly show the advisor, and she said she would re-open the ticket and schedule me to come back when they had a loaner available. The next week, I called to follow up. I was told I’d hear back within 24 hours. That was one week ago, and I’ve yet to hear anything. Overall, their level of service and follow-through leaves something to be desired.Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Houston. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-7825 -- we hope to hear from you soon.
Service
by Shenyse on 11/19/20231. I brought my vehicle in prior to going out of b2b for the concerns. 2. I called THE DAY BEFORE to ensure that I would be covered 3. I arrive 2 days or so after my B2b ran out due to scheduling and all of a sudden there’s no record of… prior times I brought the vehicle in & im not covered even tho I call THE DAY before to ensure this very same information!Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Houston. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-7825 to discuss what we can do to help.
My Experience
by Kirkland on 11/14/2023I received prompt and quality service.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Love this Dealership
by Charles on 11/02/2023We have bought at least 5 vehicles from this location. We currently live in Baytown and we still make the trip to Houston to get our vehicles serviced! Excellent service beautiful people!Hi Charles, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The man is Juan
by Towana Bailey on 10/31/2023Jaun in the service department is the man. He always make sure I’m in and out. I have never been disappointed when leaving with my car. Thank youHi Towana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer Service
by Abbasi MD on 10/16/2023I dropped my car for diagnostic/service at AutoNation located in South Loop in Houston. The service department did an outstanding job taking care of all my needs, communicating with me every step, kept the proposed timeline, assisted me… with a loaner car when rental car company fail to do so. Kevin was the gentleman who helped me and all I can say he was extremely helpful, very knowledgable and professional. He certainly went above and beyond.Hi Abbasi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Custom Care and Custom Support
by Moe on 09/29/2023Juan provided top notch service for both of my Vehicles. Even though I came in at the last minute with my Truck; he ensured servicing and provided an appointment for my Jeep the following morning. Such actions are the epitome of customer… always. Thank you!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Outstanding Customer Service
by Matt Hilton on 09/25/2023I had an excellent experience with this car dealership! They went above and beyond to make my service visit convenient and hassle-free. Not only did they drive me back to my car after dropping it off for service. I had a very positive… experience with the driver, who was both friendly and helpful. One employee, Melissa, even went the extra mile by communicating with me on her day off to ensure everything went smoothly. That level of dedication and customer service is truly commendable. I highly recommend this dealership for its outstanding service and exceptional staff. Thank you for making my experience so pleasant!Hi Matt, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service from Juan
by Roy Delariva on 09/25/2023Was greeted by a gentleman at my door he escorted me to Juan’s desk. Juan is always friendly and keeps me updated throughout my service.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Houston. We always strive to provide personable and excellent customer service. Thank you for the review!
Warranty Work
by Rickey M on 09/12/2023When we first sent our minivan in to get a few problems serviced under warranty we ran into a lot of issues. There was a lack of communication and when we received our van back those same problems were not fixed. We spoke to the management… team and received a new tech rep named Yuri. She was very organized and thorough. She kept us informed on every step of the process and gave us a loaner vehicle until the work was complete. She made sure that all of our problems were resolved at no additional cost to us. Having had a rocky start she really made us feel comfortable and confident that we will be heard and taken care of. I would highly recommend Yuri and the management team at AutoNation.Hello Rickey, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service for my Jeep Cherokee
by Lorena Z on 09/07/2023Coming here is a great experience, they explain everything to me well on what needs to be done for my car. I trust coming here especially since I never feel like they are going to want me to do something that is not currently needed for my… car at the time being.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Juan Reyna -
by Satisfied on 08/11/2023I made my appointment for an oil change and Juan took my vehicle on time. He was very informative and assisted with any question I had.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Juan Reyna is great!!!!
by Tephanie on 08/05/2023Juan has been my rep twice at service for my oil change and he is just,"AWESOME!" And question I have he answer it and make sure I am never waiting long. Everyone at AutoNation is very friendly and professional. GREAT JOB!!! I need my car… clean and when I told Juan about it he had already told the guys to do it. Thank youHello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Houston! We are always more than happy to assist you if anything else comes up. Take care!
customer rep
by tonya howell on 08/02/2023Edmund was very professional it was a pleasure working with him i rate Edmunds a 10Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer service
by Nir Gad on 07/30/2023They were very friendly. Took the time to understand the problem and fix it.Hi Nir, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good Customer Service
by AmberLynn on 06/22/2023Kevin was my service tech, and he was super friendly and accommodating!Hello Amber, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Untrustworthy
by RobbyHouston on 06/16/2023I'm not sure if it's mistrust or a mistake, but I think you should be aware of the experience I had with the AutoNation Chrysler Dodge Jeep RAM of Houston. I will never go back to this company and I will never trust this company. When I… shared my story on Facebook, the replies to my post told me that this is not an isolated incident. The service advisor I worked with was Melissa Irigoyen, she was professional, this is not about her. My car is a 2020 Dodge Journey. Issue: My windshield washer fluid would not cover my windshield, it had low pressure. This has been going on for 3 months and I finally had time to bring it AutoNation to have it looked at. But BEFORE I went to the dealership I checked the line (after watching a YouTube video) and saw no issues with the tubing/line. AutoNation told me the washer fluid line was a broken, not under warranty, and quoted near $500 to fix it. I declined. When I left the dealership I realized that my washer fluid system was no longer working. NOTHING was coming out as if it was empty. I pulled over, opened the hood and saw that my line had been cut. Even if I give AutoNation the benefit of the doubt and believe that they fiddled with the line and it broke because it was faulty (hard to believe, but ok), they should have told me. Later that day I fixed the line myself for under $5…. and while doing so I found the ORIGINAL and ONLY real issue that was causing the low pressure, it was because a junction was not "clicked into place". 2 FACTS: 1) AutoNation's mechanics didn’t see this. 2) My line was working for 3 months, but after bringing it to AutoNation the line was suddenly “broken”. I believe that AutoNation cut my line, or at the very least they broke it when looking for the issue. They never noticed that the junction was loose, which tells me they never really looked at the issue. And then they tried to charge me $500 for something that could be fixed for under $5. Let’s not forget they had my car for 4 days! Working with AutoNation was by far the worst experience I ever had, yet it’s the best example of what it’s like to work with a dishonest company.Hi Robby, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Houston. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-7825 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Joseph, we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
by Nora Sutter on 12/04/2023