AutoNation Chrysler Dodge Jeep Ram Houston

I'm not sure if it's mistrust or a mistake, but I think you should be aware of the experience I had with the AutoNation Chrysler Dodge Jeep RAM of Houston. I will never go back to this company and I will never trust this company. When I shared my story on Facebook, the replies to my post told me that this is not an isolated incident. The service advisor I worked with was Melissa Irigoyen, she was professional, this is not about her. My car is a 2020 Dodge Journey. Issue: My windshield washer fluid would not cover my windshield, it had low pressure. This has been going on for 3 months and I finally had time to bring it AutoNation to have it looked at. But BEFORE I went to the dealership I checked the line (after watching a YouTube video) and saw no issues with the tubing/line. AutoNation told me the washer fluid line was a broken, not under warranty, and quoted near $500 to fix it. I declined. When I left the dealership I realized that my washer fluid system was no longer working. NOTHING was coming out as if it was empty. I pulled over, opened the hood and saw that my line had been cut. Even if I give AutoNation the benefit of the doubt and believe that they fiddled with the line and it broke because it was faulty (hard to believe, but ok), they should have told me. Later that day I fixed the line myself for under $5…. and while doing so I found the ORIGINAL and ONLY real issue that was causing the low pressure, it was because a junction was not "clicked into place". 2 FACTS: 1) AutoNation's mechanics didn’t see this. 2) My line was working for 3 months, but after bringing it to AutoNation the line was suddenly “broken”. I believe that AutoNation cut my line, or at the very least they broke it when looking for the issue. They never noticed that the junction was loose, which tells me they never really looked at the issue. And then they tried to charge me $500 for something that could be fixed for under $5. Let’s not forget they had my car for 4 days! Working with AutoNation was by far the worst experience I ever had, yet it’s the best example of what it’s like to work with a dishonest company.