Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Houston
Review type:
I now own my dream vehicle!
Great experience!
by HappyDad on 04/28/2023I had a great experience with my purchase of a used car for my daughter! The sales staff and management were very helpful, kind, knowledgeable, and responsive. They followed through on everything they promised and I drove off with an… immaculate car!Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Mr Jones
by Mr Jones on 04/24/2023Awesome car buying experience. We are repeat customers and will only shop here for our vehicle needs. Thank you Autonation in spring for treating us like family.We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
General
by BlackCherry on 04/16/2023Had an excellent purchase process, easier than expected!!!Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Another positive experience
by Stevnysmith on 04/15/2023Another painless experience. The inventory provided a good selection and the pricing was fair.Hi, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!
Maintenance
by 5Missy3 on 04/11/2023I brought my Jeep in to be serviced and was treated nicely. My service advisor greeted me with a smile and offered me a bottled water. My car was serviced in a reasonable amount of time. My service advisor called and to let me know… about the progress.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
15000 mile service my and oil change
by Ray be E. on 04/11/2023Upon arrival I was checking courteously greetedd by be a service rep. He obtained all my information and was checked in seamlessly. My service was completed in my expected time and be was in on my way.Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Oil change
by Ahmed Muhsin on 03/31/2023The visit was very smooth, oil change within an hour. A list of recommended services was provided.Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Mr.
by P.zambrana on 03/18/2023Welcome by Juan Reyna, Service advisor and given the services need it for my vehicle.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very attentive and listen to my needs
by mark brown on 03/18/2023Fernando was eager to please and it was a pleasure to have a sales person with knowledge of their productHi Mark, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
State sticker - for Jeep Renegade
by Luckylu on 03/14/2023Mr. Juan, has been very professional he has been the main contact to see to all my vehicles needs. He is prompt to get my service done in a reasonable time. When job is done he reviews with me what was done, what may be needed in the… future. He does it all while making me feel like i am his only client. He is professional, detailed and friendly!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
State Inspection
by Luckylu on 03/08/2023I have been taking my Jeep 2018 for the past 9 months and have been very happy with their service. In particular working with Juan, he is friendly, professional and he is prompt in getting the job with in readable time. After the job he… assures me of what has been done and if I need to watch for anything on my Jeep so I can make sure I bring it with in time!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Service representative
by Eva Sanchez on 03/04/2023Kevin my service representative its very friendly and knowledgeable. I trust on his service recommendations at all timesThank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great costumer service
by Eva Sanchez on 02/27/2023Since I purchase my vehicle until now that i given for service every time the staff have been so helpful and friendly . Kevin my service advisory, he is awesome and very knowledgeable. Always making me feel welcome.Hello Eva, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Auto Nation Houston South Loop
by Naparker on 02/14/2023This was my 3rd visit for an oil change through the maintenance package I purchased. I was told by the service advisor that my car was in "desperate need" of brake pads AND rotors. My car just turned to 26,000 miles. I was told this would… cost over $1,000 and it's one of the things conveniently not covered under the PLATINUM extended service plan I purchased. I was shown a video of ONE side where the rotor did show some wear and someone off camera said there was NO brake material. However, none of this sounded right to me as the car was not making any sounds or driving differently indicating that my brakes were in a "desperate" state. I will not be back to AutoNation. I guess I'll just have to eat the cost of my maintenance and extended warranty packages. I sought TWO second opinions; one from another Jeep dealership and the other from an independent mechanic. I was told my brakes are FINE. In fact, I was told that brake jobs are required when the "score" is 3 or lower. Mine are at an 8. As far as the wear present on the one rotor that AutoNation filmed, one service tech I spoke with said this is normal, something that would occur from hitting a curb or somehting. I am angry, but I am disappointed more. My trust in AutoNation's service department is GONE. I thought we had passed the time when dealers tried to up-sell women simply because we don't "know better". But that's exactly what I feel happened to me. I see other reviews posted at the same time as mine and they have responses. Mine does not.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-7825 to discuss what we can do to help.
In response to Theo Sanders: I received the same response on another platform on 2.14.2023. I called the number posted and was directed to Marcus. The "couple of hours" he requested to check into the situation will reach 48 hours at about 11am today. It appears there is not much interest in turning my experience around.
New Vehicle Purchase
by Chris Darden on 02/10/2023From talking with Edmunds the day before I visited AutoNation he was very friendly and helpful. When I arrived at AutoNation, Edmunds went to work to find the vehicle I wanted. Edmunds was very precise breaking down the numbers on the… trade-in deal. Edmunds got the right price I was looking for paying a car note. This guy was a fantastic car dealer and placed me in a new 2023 Dodge Charger.Hello Chris, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Service / dealership
by Xxxxxxxx on 02/10/2023I took my car in sorry service and had to take it back the same day I picked it because of the same light that I had taking it in for and the tech was saying it would not turn on so my car had other issues and had to stay longer just not… happy with the out come of me purchasing this vehicle at autonation and will not get another from this placeHi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Houston. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-7825 to discuss what we can do to help.
Car washing & 12 point inspection
by Fredmat on 02/07/2023Did not do a inspection and my vehicle ran Hot 3 hours after..car wash was horrible because hurried job after being there for over 2 hoursHi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-7825 -- we hope to hear from you soon.
Service representatives are liars
by Anggggg on 02/03/2023Melissa had looked into an active warranty that was on my vehicle, she said I was able to use it since it showed active although my name wasn’t on that warranty. After dropping off my car she said her manager said that wasn’t possible, she… then was going to check my active warranty to see if it was possible before running and performing diagnostic. She did not do til after the fact and got suckered into getting a diagnostic. Was looking for replacement on my radio my warranty doesn’t cover that but that was the reason why I asked an advisor if it was covered before actually bringing it in and accepting these charges for nothing, aside from that I had to get a rental for a week, didn’t get feedback til after I had to reach out and chargedHi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Houston. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-7825 to discuss what we can do to help.
Pres
by Mikegoss on 01/24/2023Excellent service. Advisor very impressive. Switching now from River Oaks after yearsHello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Purchased new car
by Mark O. on 01/23/2023Excellent and efficient serviceHello Mark, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Not happy
by Nita Bee on 01/23/2023I don’t like that they have changed their rules on loaner cars. I feel as long as someone has car insurance that should allow them to get a loaner, especially when their car is kept for more than a day! People miss work and end up with a… big bill at the end! Not happy at allHello Nita, thank you for reaching out to us. Your opinion plays an integral part in our customer service. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-7825 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Zoraida, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
by Serenity Gibson on 03/03/2025