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AutoNation Chrysler Dodge Jeep Ram Houston


1515 S Loop W, Houston, TX 77054 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (14) No (0)
Service Rating
Recommend:
Yes (18) No (1)
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Dealership Service Review

2 out of 5 starsservice Rating
Over paid
Written by Average joe on 06/12/2023

Service representative and technicians need to communicate. I had sensor work done on wheels that affected breaks. Was told my vehicle had a recall on the ignition switch. Was never told it called for a new key. At the same time I requested a new key because I didn’t have a spare. I was charged for the new key and programming plus I was given a new key because of the recall. Never did my sales rep communicate to me the expense I could have avoided since I was getting a new key with the recall. Over paid next time I will ask more questions. Most like it will be at a different dealership.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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