Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Houston
Review type:
I now own my dream vehicle!
Great service from Juan
by Roy Delariva on 09/25/2023Was greeted by a gentleman at my door he escorted me to Juan’s desk. Juan is always friendly and keeps me updated throughout my service.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Houston. We always strive to provide personable and excellent customer service. Thank you for the review!
Sales person
by Charlie on 09/19/2023The Sales person was a great young man made the purchase easy and fast.Hi Charlie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Warranty Work
by Rickey M on 09/12/2023When we first sent our minivan in to get a few problems serviced under warranty we ran into a lot of issues. There was a lack of communication and when we received our van back those same problems were not fixed. We spoke to the management… team and received a new tech rep named Yuri. She was very organized and thorough. She kept us informed on every step of the process and gave us a loaner vehicle until the work was complete. She made sure that all of our problems were resolved at no additional cost to us. Having had a rocky start she really made us feel comfortable and confident that we will be heard and taken care of. I would highly recommend Yuri and the management team at AutoNation.Hello Rickey, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Buying Experience
by Steve B on 09/11/2023I purchased a Ram 1500 Laramie from Autonation and worked with John and his team. They answered all of my questions and were very upfront about everything. No bait and switch, "addendums", or higher pricing after I walked in the doors.… Excellent service and a great price. I highly recommend if you are in the market for a vehicle you check out this location.Hello Steve, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-7825 to discuss what we can do to help.
Service for my Jeep Cherokee
by Lorena Z on 09/07/2023Coming here is a great experience, they explain everything to me well on what needs to be done for my car. I trust coming here especially since I never feel like they are going to want me to do something that is not currently needed for my… car at the time being.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very Pleasant Experience
by TL Engineer on 08/30/2023Great Salesman. Very accommodating and knowledgeable. Very relaxed and Friendly atmosphere. No pressure and allowed more than adequate time to research, test drive and look at the vehicles. Great selection and inventory as well. Quick… and concise with the paperwork. Would definitely recommend this dealership.Hello , it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM Houston and we hope to be of service again in the future.
Juan Reyna -
by Satisfied on 08/11/2023I made my appointment for an oil change and Juan took my vehicle on time. He was very informative and assisted with any question I had.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Awesome people skills no pressure just information
by Jnety1234 on 08/07/2023Awesome people that made sure I was a happy customer, and I am!Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Juan Reyna is great!!!!
by Tephanie on 08/05/2023Juan has been my rep twice at service for my oil change and he is just,"AWESOME!" And question I have he answer it and make sure I am never waiting long. Everyone at AutoNation is very friendly and professional. GREAT JOB!!! I need my car… clean and when I told Juan about it he had already told the guys to do it. Thank youHello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Houston! We are always more than happy to assist you if anything else comes up. Take care!
customer rep
by tonya howell on 08/02/2023Edmund was very professional it was a pleasure working with him i rate Edmunds a 10Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer service
by Nir Gad on 07/30/2023They were very friendly. Took the time to understand the problem and fix it.Hi Nir, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Lexus ES 2020
by Lexus 2020 on 07/21/2023Was easy going experience by sales person. Financing experience was a little slow in servicing at time of signing docs. But very nice person.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New Car Purchase
by dlmitchell on 06/30/2023everyone was very interested in making sure you were being taken care of. I would buy from them again when the time comes.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good Customer Service
by AmberLynn on 06/22/2023Kevin was my service tech, and he was super friendly and accommodating!Hello Amber, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Grateful
by Claude s on 06/19/2023My sales guys Madani went above and beyond for me and I greatly appreciate itHi Claude, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Houston. Don't hesitate to call us if you ever need anything. Be safe on the road!
Untrustworthy
by RobbyHouston on 06/16/2023I'm not sure if it's mistrust or a mistake, but I think you should be aware of the experience I had with the AutoNation Chrysler Dodge Jeep RAM of Houston. I will never go back to this company and I will never trust this company. When I… shared my story on Facebook, the replies to my post told me that this is not an isolated incident. The service advisor I worked with was Melissa Irigoyen, she was professional, this is not about her. My car is a 2020 Dodge Journey. Issue: My windshield washer fluid would not cover my windshield, it had low pressure. This has been going on for 3 months and I finally had time to bring it AutoNation to have it looked at. But BEFORE I went to the dealership I checked the line (after watching a YouTube video) and saw no issues with the tubing/line. AutoNation told me the washer fluid line was a broken, not under warranty, and quoted near $500 to fix it. I declined. When I left the dealership I realized that my washer fluid system was no longer working. NOTHING was coming out as if it was empty. I pulled over, opened the hood and saw that my line had been cut. Even if I give AutoNation the benefit of the doubt and believe that they fiddled with the line and it broke because it was faulty (hard to believe, but ok), they should have told me. Later that day I fixed the line myself for under $5…. and while doing so I found the ORIGINAL and ONLY real issue that was causing the low pressure, it was because a junction was not "clicked into place". 2 FACTS: 1) AutoNation's mechanics didn’t see this. 2) My line was working for 3 months, but after bringing it to AutoNation the line was suddenly “broken”. I believe that AutoNation cut my line, or at the very least they broke it when looking for the issue. They never noticed that the junction was loose, which tells me they never really looked at the issue. And then they tried to charge me $500 for something that could be fixed for under $5. Let’s not forget they had my car for 4 days! Working with AutoNation was by far the worst experience I ever had, yet it’s the best example of what it’s like to work with a dishonest company.Hi Robby, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Houston. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-7825 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great!
by Rhema2004 on 06/16/2023Always a great experience and staff is very informativeHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Over paid
by Average joe on 06/12/2023Service representative and technicians need to communicate. I had sensor work done on wheels that affected breaks. Was told my vehicle had a recall on the ignition switch. Was never told it called for a new key. At the same time I… requested a new key because I didn’t have a spare. I was charged for the new key and programming plus I was given a new key because of the recall. Never did my sales rep communicate to me the expense I could have avoided since I was getting a new key with the recall. Over paid next time I will ask more questions. Most like it will be at a different dealership.Awesome Service Team
by Teanna Jones on 06/05/2023The service team was great. I was not waiting too long for my oil change and the representative was very informative and kept checking on me as I waited. He gave me updates along the way and had great customer service.Teanna, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
by Dan 7-12 on 05/03/2023Dropped off - retuned on time and on budget.Hi Dan, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Dual Purchase Ever
by DogStar on 04/29/2023Wow! It was amazing to walk in a well manicured environment with vehicles I wanted. After meeting with the purchasing representative, I was immediately introduced to the young man who help me make my dreams come true. I received excellent… advice, guidance, got a better deal then I expected. After my purchases were complete, the Jeep and Truck detailed we were off to start our exciting new lives. Thank you!Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Zoraida, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
by Serenity Gibson on 03/03/2025