Customer Reviews of AutoNation Chevrolet Gulf Freeway
Review type:
great experience!
by AmyJones on 02/18/2025updated 02/25/2025Great experience at the service area. Good area to wait with comfortable chairs, laptop area, vending machines. Was able to have doordash deliver food as well. Bernardo was a fabulous service desk contact and did everything he could to help… me out.We are pleased to hear you had such a positive experience with us, Amy! If you ever need help, just give us a call. Happy motoring!
Loyal customer
by Satisfied 1 on 09/06/2024updated 09/13/2024As always my service was flawless from the guy welcoming me as I arrived to my service advisor Gary Rogers thank you very much for keeping my Silverado running like newHi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I highly recommend this business.
by PhatBoy on 08/30/2024I would like to thank Auto Nation Chevrolet for the great service they provided on my 2017 Yukon Denali Xl. The atmosphere was very pleasant everyone had a great attitude when it came to greeting the customers when they walked through the… door. They took care of my business with my extended warranty company, I just dropped off my vehicle and picked it up. I would recommend this location to anyone that needs vehicle repairs.Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
very bad service and customer service !!
by marcoshf on 05/16/2024AUTO NATION CHEVROLET GULF FREE WAY very bad experience, this is the third time I have had a bad experience servicing my sonic and my traverse at this agency, the first time they damaged a screw, the second time they did an alignment on my… traverse and the They left it very bad, and the third one, they changed the brake pads and after that you heard a very ugly noise when braking, and finally I made an appointment to have the damage to the brakes checked and the employee told me that it was too late to review it (3:00 pm I don't know why they make appointments at those times if they won't be able to serve clients) muy mala experiencia ,es la tercera vez que tengo una mala experiencia haciendo el servicio a mi sonic y mi traverse en esta agencia,la primera vez me dańaron un tornillo ,la segunda vez hicieron alineacion a mi traverse y la dejaron muy mal ,y la tercera .,cambiaron las balatas y despues de eso se escucha un ruido muy feo al frenar ,,y para terminar hice una cita para que revisaran el dańo de los frenos y el empleado me dijo que era muy tarde para revisarlo (3:00 pm no se porque ponen citas en esos horarios si no van a poder atender a los clientes )Gracias por dejar estos comentarios detallados sobre su experiencia con nuestro concesionario. A nuestro Gerente General le gustaría ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (281) 914-4750 para analizar qué podemos hacer para ayudarlo.
AutoNation Gulf Freeway
by jwss454 on 02/23/2024Excellent service. Work was done in a timely manner. Friendly people.We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Excellent Service
by Satisfied on 10/30/2023Although there was some wait time getting checked in, the overall visit went well. The service rep was very professional and provided excellent customer service. Everything that was performed on the car was explained. I was very satisfied… with the overall service.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Work
by Tommy Smith on 10/29/2023I always receive professional and friendly service whenever I bring in either of my vehicles for service work. Jay Dekohary is my go to Service Advisor because of his knowledge of vehicles .Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Top notch service!
by Millard on 10/27/2023They always get me in and out faster than expected while answering all my questions and giving me a few helpful tips as well. With that being said I believe the service department is second to none.Hi Millard, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bad service
by Customer on 10/24/2023Took my Silverado in to get my battery that I had.purchased there to get a warranty replacent and ended up being forced to by and extra battery that I did not need because of bad communication on behalf.of the service advisor I was… assigned. I told the advisor that was not what I wanted but he just would not work with me. Apparently he went and ask the shop to remove the battery and the shop manager denied it, then he went to the service supervisor and he also denied the removal, the advisor said my only.option was to finance the battery which I had to do because they would not give me my keys. Could.of been a simple removal of the battery but no they were set on me buying the battery so now I'm $400 plus the finance charge in the hole for something I did not need. I mean it's not.like if the battery had been used or anything like that because my truck hadn't even left the dealer parking lot. This is why when it comes to speaking with someone about an issue about your vehicle it is better to call the person rather than texting. It the advisor would of called me and explained his intentions I would of told him what I wanted.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8940 -- we hope to hear from you soon.
30K milage Service
by Nick Garcia on 10/16/2023Complete service was completed in a timely manorHi Nick, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service
by Satisfied on 10/12/2023Only in town for a view days, Jay Dekohary was able to get the service I needed done on my Silverado, on short notice, and back to me so I could be on my need. Appreciate the personal attentiveness to the needs of the customer they also… show. I used them for 25+ years and will keep using. I go to no one else.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Svillagran on 10/12/2023Went over and beyond explaining other issues on the car. Very helpful and attentive.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Chev Silverado
by Paul Day on 10/02/2023Work was performed as promised and in a timely manner. Service Manager Jonathan was friendly, professional, and followed through on his word.Hi Paul, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gulf Freeway. If you need more help, our team is available to talk -- safe travels!
Oil change
by Josegonzo on 09/13/2023Great service. Easy and fastHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
20,000 miles service
by Jacobson on 09/04/2023Excellent service and Nauder the service manager keep me informed of everything that would be done on the service visit. Very pleased!Hi Jacobson, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!
2023 2 Door Chevy Truck
by Makcht08 on 08/26/2023Computer update failed mid stream, Service check all systems and reloaded the program update, in record time ..very pleased with my experience!Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Customer
by Customer on 08/24/2023Oil change and new headlight replacement was completed as promisedHi, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Service department
by Leonardo on 08/24/2023Very disappointed with the service department worst dealership i have taken my gm vehicle too will not returned here for any service. They have the worst customer service and will not answer the phone.Hi Leonardo, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Oil change and tire rotation
by Daisey Vega on 08/23/2023Service took about 40 minutes to complete. Didn’t have to wait long in the lobby!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Frankie on 08/17/2023Quick and got me in and outHello Frankie, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
2018 Silverado warranty repairs
by JTijerina on 08/14/2023Had to have some extensive warranty work done to my truck and thanks to Gary Rodgers the customer service was fantastic. They kept me updated and got my ride back to me as soon as possible.Hi Jtijerina, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Presley Palmer on 02/26/2025