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AutoNation Chevrolet Gulf Freeway


13800 Gulf Fwy, Houston, TX 77034 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (27) No (4)
Service Rating
Recommend:
Yes (32) No (4)
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Dealership Service Review

1 out of 5 starsservice Rating
very bad service and customer service !!
Written by marcoshf on 05/16/2024

AUTO NATION CHEVROLET GULF FREE WAY very bad experience, this is the third time I have had a bad experience servicing my sonic and my traverse at this agency, the first time they damaged a screw, the second time they did an alignment on my traverse and the They left it very bad, and the third one, they changed the brake pads and after that you heard a very ugly noise when braking, and finally I made an appointment to have the damage to the brakes checked and the employee told me that it was too late to review it (3:00 pm I don't know why they make appointments at those times if they won't be able to serve clients) muy mala experiencia ,es la tercera vez que tengo una mala experiencia haciendo el servicio a mi sonic y mi traverse en esta agencia,la primera vez me dańaron un tornillo ,la segunda vez hicieron alineacion a mi traverse y la dejaron muy mal ,y la tercera .,cambiaron las balatas y despues de eso se escucha un ruido muy feo al frenar ,,y para terminar hice una cita para que revisaran el dańo de los frenos y el empleado me dijo que era muy tarde para revisarlo (3:00 pm no se porque ponen citas en esos horarios si no van a poder atender a los clientes )

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Presley Palmer on 05/19/2024
Dealer Response
Gracias por dejar estos comentarios detallados sobre su experiencia con nuestro concesionario. A nuestro Gerente General le gustaría ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (281) 914-4750 para analizar qué podemos hacer para ayudarlo.
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