Advantage BMW Midtown
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Service
Written byon 05/04/2022
Happy with the service but was not expecting or told the car would have to be kept overnight which caused huge inconvenience. Asked twice if a car could be provided overnight until it was ready the next morning but no reply and wasn’t offered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 05/10/2022
Dealer Response
I apologize that you experienced this issue during your recent service visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at sprather@advantagecars.com.
Stephen Prather
General Manager
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