Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
No lie! Best experience ever!
by Sir Sin on 05/30/2022My experience was the best I’ve ever had dealing with any type of mechanic/dealership service. Got ton of work done to my car and it runs literally like a brand new car. I thank these guys here a lot. Great job on painting my rims as well.… Perfect touch to the color.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Maintenance
by Suzy on 05/27/2022I really liked the text message I got of the video from the service guy showing underneath my car and explaining everything. That was fantastic!!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Awesome service
by ACarabin on 05/27/2022Matthew is the absolute best! He is prompt about getting the information to me regarding the repairs and aways has my car ready when he says it will be ready, often it is ready a day before.Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Tire replacement
by Anonymous on 05/26/2022Timely replacement.Thank you for being our customer, we appreciate your kind words!
Armando G and the service team were fantastic!
by MG on 05/26/2022The team did a great job leveraging available digital tools to help demonstrate transparency and validation of most of the repair recommendations. Armando was also very collaborative in discussing my concerns and the recommended action pla.Thank you for the kind words! We thank you for your business and look forward to your next visit!
Service review
by Bent Johansen on 05/26/2022Everyone did a great job, we’re very attentive and professional.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Sales Review
by Bent Johansen on 05/26/2022Everyone were very helpful, responsive and professional.Thank you for your kind words! We look forward to your business with us again!
Battery change
by LT on 05/25/2022I loved the fact that the service techs were so thorough however the communication with the service representative was severely lacking. I had to call multiple times to see when the loaner car was ready and then again when my car was… ready. This was the first time that happened at AdvantageLT, Thank you for the 4 star review and also for the compliment about our Service Technicians. We are sorry that you had to call several times about the loaner car and the status of your car. That is not the way we expect our Service Advisors to assist our customers. I can’t find you in our system by your initials, but I would love to hear more about your experience so we can use it as a coaching session to continue to improve our staff. Could you please reach out to me? Thank you for your time and the opportunity to continue earning the ability to service your vehicle. Eric Sanchez Parts and Service Director 713-289-1285 ericsanchez@advantagecars.com
Great service!
by Christina on 05/25/2022Kamil was able to get me in as a walk-in and get me squared away! He was very friendly and helpful. He answered all of my questions. People like Kamil keep me coming back! Great experience!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Awesome!
by Oleksii on 05/25/2022Everything went smoothly, great dealership!Thank you, Oleksii! We are thrilled that you had a pleasant service visit!
Quick valet service
by NMc on 05/25/2022Advantage offers a very efficient valet service so that you can remain at home while your car is serviced.Thank you for the review! We are thrilled that you had a pleasant service visit!
Best Service Advisor in Texas!!
by BeamerNurse on 05/25/2022Having a female service advisor that is very knowledgeable about BMW’s is great. She understands as a female we may not know all the terms when it comes to our cars. But she gets it, she understands and deciphers what I’m trying to say… and relays it over to the service department to where they understands what needs to be done. LuLu you’re the BEST!!!!Thank you for your thoughtful review. We're glad to hear you had such an outstanding experience working with LuLu. We thank you for your business and look forward to your next visit!
Matt Phillips Advantage BMW Midtown
by Jarvis Hollingsworth on 05/24/2022Excellent Service Professional!!Thank you for being our customer, we appreciate your kind words!
Excellent service. Matt Phillips is an outstanding service representative. Jarvis Hollingsworth
X5 M Purchase
by Nospell on 05/24/2022Fast and efficient order of a new car. Order process, delivery, and final purchase was easy and quick.Thank you! We are thrilled that you had a great car buying experience!
Service
by George Smith Jr on 05/21/2022Absolutely no dislikes! Barry did a great job during my service visit this morning. From the time I arrived he was professional and ensured my experience timely and overall very positive. Because of him I will definitely be back for any… future service needs.Thank you for your thoughtful review, George. We're glad to hear you had such an outstanding experience working with Barry. We thank you for your business and look forward to your next visit!
MrBarry was excited on her word and service
by Armani Douglas on 05/21/2022Everybody is nice and friendly and gets the work done fastThank you, Armani! We are thrilled that you had a pleasant service visit!
Lorries Gutierrez was informative, professional, and considerate.
by Connie Thompson on 05/20/2022Lorries made sure that I was well-informed concerning the problems with my car. She provided video and written details about each issue. Everyone at Service treated me with courtesy and respect.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Excellent service!
by Droosy on 05/18/2022The service was quick and the process was direct and easy. Barry, the service agent who worked with me has excellent interpersonal skills. He was clear in his descriptions and explained necessary services very well.Thank you for your kind words for Barry, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Great service from Jovanny Guerrero
by David E on 05/17/2022Jovanny Guerrero was very professional and very detailed. I'd recommend him anytime.Thank you for the recommendation and kind words for Jovanny!
A team
by Unknown on 05/17/2022The service is the best however I cannot say the same about the vehicle. Its an 8 month old car and I bought it new. Unfortunately it came defected and been to the service department 2 times and every time was kept about 2 weeks. It’s my… first BMW and I personally would not buy another one. Again the service department has always been superb.Thank you for the review. We are very happy to hear that our service team treated you well and was able to help you with your service visit.
Excellent Service!
by Lloyd Christten Jr on 05/16/2022My experience at the BMW dealership was amazing. The technician was very through and took his time to ensure that my car was in excellent condition.Thank you for your positive review, Lloyd! We appreciate your business.
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023