Advantage BMW Midtown
Back to Service Reviews
Dealership Service Review
service Rating
Battery change
Written byon 05/25/2022
I loved the fact that the service techs were so thorough however the communication with the service representative was severely lacking. I had to call multiple times to see when the loaner car was ready and then again when my car was ready. This was the first time that happened at Advantage
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Customer Service on 05/27/2022
Dealer Response
LT, Thank you for the 4 star review and also for the compliment about our Service Technicians. We are sorry that you had to call several times about the loaner car and the status of your car. That is not the way we expect our Service Advisors to assist our customers. I can’t find you in our system by your initials, but I would love to hear more about your experience so we can use it as a coaching session to continue to improve our staff. Could you please reach out to me? Thank you for your time and the opportunity to continue earning the ability to service your vehicle.
Eric Sanchez
Parts and Service Director
713-289-1285
ericsanchez@advantagecars.com
Report