Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Elias
by New customer on 06/01/2023First time here. Elias P was great. Very helpfulThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Great service
by Direcshunz on 06/01/2023My service advisor is great. He promptly gets me in for service. Answers all my questions. Explains the repairs I need. Ensures the pricing is fair.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Excellent Service at Advantage Bmw Midtown
by Kev on 02/07/2023I went in for standard service on my X3. Oil change…. My vehicle was completed in the estimated time. It was evaluated and the appropriate services were selected . I was very pleased. KevWe are very happy to hear that we were able to provide you with an enjoyable service experience. We thank you for your business and look forward to your next visit!
Professional dealership
by Extremely satisfied customer on 12/30/2022The salesmen Boris truly assisted our shopping experience during the demonstration & selection process. As an experienced car buyer it really made the process of assisting our son with his first car purchase a pleasant experience. Travis… in the Advantage finance department provided all the purchase options in a simple, ethical and professional manner. Our outside finanace options offered a slightly better rate and Travis assisted us completing the purchase with all our best interests. We shopped for 8 months at a dozen dealers and got the best vehicle available. But most importantly this dealerships staff made it an excellent purchase experience. Thank you Boris & TravisThank you! We are thrilled that you had a great car buying experience!
Overall great service
by X5 on 12/27/2022They were able to take care of my issue and get my vehicle back on the road.We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!
Great service.
by Steph W on 12/15/2022Professional , knowledgeable and thoughtful service from service advisor Richard Martinez. Great job!Thank you for being our customer, we appreciate your kind words!
Great experience
by Michael on 12/09/2022I have nothing but good things to say about Advantage BMW Midtown. Sergio and Travis were both easy to work with and made the buying process a breeze. I would definitely recommend them and the dealership to folks in the market.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
SAD DAYS FOR BMW THE BRAND
by Roshan on 12/07/2022The prices for the parts are astronomical compared to what you can find at BMW Northwest tacoma Washington (A Dealership). You can literally buy the parts cheaper from there and ship them to yourself then you can get from the dealership… itself hear it at Midtown Houston. Truly unbelievable! We had called to get a check engine light service and we book the apt the day that our service agreement had expired and they still wouldn't take care of it. I ended up calling BMW North America and they defaulted to Advantage BMW Midtowns' decision on the parts that were needed to be replaced would not be covered under warranty. So basically a bunch of pointing fingers at each other under the same brand umbrella of BMW. A battery I can understand that's not covered by warranty, but I'm sorry the EVAP valve should be covered under warranty. Truly insane! My faith in BMW has been shattered the German Ingenuity that I once knew is no longer. And that's saying a lot coming from a Persian. Please stand by, the saga continues... This is how people lose trust in brands. SO, I spoke to Jennifer who is a Claim rep for BMW North America. I tried to make a claim in order to extend the warranty, because we made the APT for the check engine light the exact day it expired. I was reassured that this will be taken care of by not just Jennifer, but another (persian guy) (forgot his name) rep that I started the claim with. So I felt like I would be in good hands. A week and half goes by and I get a message that the claim was denied. I call Jennifer to ask why and she tells me we defer to the dealership's servers department for their reason to decline the warranty repair. She was told by someone at the service department that the evap valve that mind you turned out to be a air sensor, but because of the incorrect part naming convention combined with part numbers is listed as valve and not sensor would not be covered by the warranty anyway if the car was still under warranty. SO, we decided to go ahead and just make the repairs and just pay. What started out as $1200-1300 magically turned into a $970. They vaguely cited a recall repair a wheel repair and a software update that they did for free. After some investigation I found that Tacoma Washington list cheaper prices for their parts a BMW dealership further away from a major port then Houston gets cheaper parts in Houston according to this BMW dealership Midtown. I call BS!!! I asked to speak to a floor manager mind you this guy already came up confrontational with a stick up his butt. So I returned his actions with the same type of reaction. I asked him about what was said to the claim rep Jennifer. He started off by denying that anybody had spoken to her. I replied by saying that somebody said something to her from this department. And I've repeated what she told me. And I asked him so the official stance of this service department is that that part is not under warranty even if the car was still under warranty. He responds to me know that part would be under warranty. But the reason he cited for denying the claim is because of out of date warranty. The same day that the warranty expired the appointment was made for the check engine light and if that's the reason not a technicality of part, but rather a date. Mind you BMW North America said that unless it was at the cause of operator error like a wreck this should not be a problem to extend the warranty to get this part covered. So they are pointing fingers at each other and saying this is the reason why we are not going to cover it. As a child I used to love the 1980 BMW M3...from here on out I don't look at those cars the same ever again. They look like cheap Iranian made Pride vehicles to me now.I apologize for your service experience. Can you please contact me so I can make this right? I cannot find your name in our database; I would love to hear back from you. Stephen Prather General Manager sprather@advantagecars.com
Prompt service!
by Ms Alicia on 12/03/2022Thank you Barry and Brandon V for providing me with excellent service.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Outstanding service
by CS on 11/30/2022My service agent David Guerrero was knowledgeable about particular attributes of my M class vehicle and thorough in his explanation of recommended and required service options. And the car was ready on the same day despite my tardy arrival.… First class service.Thank you for your positive review! We appreciate your business.
Solid service
by Mark L on 11/29/2022Good communication and prompt attentionThank you for being our customer, we appreciate your kind words!
Excellent service from David Guerrero
by Michael Hickey on 10/26/2022Just had my third visit for service and pleased again with the attention to my service needs and that of service advisor David Guerrero. I’m always kept updated and well informed of service performed on my car and made aware of other things… to monitor. I had issue that required a software update and David, along with technician Jules, took the time to validate the update with me and troubleshoot an issue that still persists. The attention to customer service is very well appreciated.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Smooth Transaction
by Oxymoron on 10/13/2022A very smooth transaction from start to finish. No issues.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Consistently great service
by Byron P on 09/26/2022Highest-quality service department of any BMW dealership that I’ve encountered, and I’ve been driving BMWs for nearly two decades.Thank you for the review, Byron! We are very happy to hear that our team treated you well and was able to help you with your service visit.
NO star is what they deserve
by Hill on 09/10/2022I have been a loyal customer since 2009, only had 2 service people in all those years, BMW has dropped the ball bigtime. From the service personnel to management, horrible. I brought my vehicle in for service on April 30, 2022, 8:00 AM, for… more work after spending $4,000.00, 2 months prior. Ok go back for more work and received a rental vehicle. The rental was hit at my job and information was left with security. I contacted BMW, gave all the info to the supervisor Anna, and my insurance info. I went out of town, they called me all day, every day, asking for me when I was returning so that i could Pay out of my Pocket for their rental vehicle. Supervisor Anna, refused to take calls from the parties insurance stating that they wanted the money from me or they would not return my vehicle. I had to contact the manager across the street to come and handle the situation. The insurance was on speaker the entire time, telling her that they accepted all responsibility. So, they called me back stating they wanted to help resolve this issue. So, I go back, like a fool, and was asked by the great customer service guy, "Would my full coverage insurance cover the cost of a 2020 BMW? I said, " What?' He stated, "this was a very expensive vehicle, I need to know if your insurance will pay fully? I replied," GIVE ME MY KEYS"!!! and I left. I will never go to this location ever again. I felt discriminated against and that is unacceptable.Thank you for speaking with us over your concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at sprather@advantagecars.com. Stephen Prather General Manager
First-Class Service
by Picky Consumer on 09/08/2022It delivers first-class service from scheduling a service appointment through drop-off and pickup.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
2022 Annual service - Advantage BMW Midtown
by Larry Price on 09/03/2022Great service experience starting with the initial call to schedule the appointment. The service department is efficient and David Guerrero explained the service expectations in detail. When further issues were added during the detailed… inspection, The options were detailed with estimates. Services were completed ahead of schedule. Another great experience with Advantage BMW. Thanks to the service team.Thank you for the review, Larry! We are very happy to hear that our team treated you well and was able to help you with your service visit.
David is the best!
by JK on 08/26/2022We always make service appointments with David, he is the best! He is very thorough in service explanations. Everyone here is timely, kind, and transparent. You’ll even receive a progress video along the way. They will bring you wherever… you need to go if your service will be a while. If you choose to stay, the waiting room is clean and filled with snacks and luxury magazines to keep you entertained during your wait. Go to Advantage BMW, you won’t regret it!!Thank you for your kind words about David! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Good service
by David Guerrero on 08/18/2022Friendly people fast serviceThank you for being our customer, we appreciate your kind words!
Lack of Communication
by kgbv on 08/18/2022The actual work done on the car is always well done, the estimates for repairs are accurate, and the waiting area is comfortable. That said, repair turnaround is habitually *slow,* and service representatives consistently do not… proactively communicate or respond to inquiries about the progress of repairs. Four hours after learning that repairs would take longer than expected and after two attempts to get an update via text, I had to walk downstairs to the service rep's desk to ask him in person for an update. I then had to wait for him to go talk to the mechanics. After 8 hours of waiting upstairs, they consented to giving me a loner vehicle and was told my vehicle would be ready the next morning. The next morning, I received a text indicating that they had to order a part, In spite of being told yet again that the vehicle would be ready the following morning, I received *zero communication from the service rep/text system for the next 52 hours, which meant my vehicle was held over the weekend. Just before noon on the following Monday, the rep texted indicating I could pick up my car. If the mechanics are backed up or there's a staffing issue, the appointment scheduler needs to book fewer appointments per day. The repair time is AWFUL. Regardless, there is no excuse for a lack of communication. If service reps are too busy to keep customers in the loop about repairs, BMW needs to implement a system where we can view/receive updates through an app. If they can do it in the waiting rooms for surgeries, they can do it in a shop. I've tried to rationalize each experience I've had like this as a "one-off" and give them the benefit of the doubt, but now that this has happened with 3+ representatives, multiple times each, I can't rationalize it away anymore. Something's got to change.Thank you for taking to write out the review. We agree that communication is everything, and we should have done a better job. We would like to review your visit and find out exactly how we missed quoted the time and lack of communication, your name, and vehicle information did not come across with the review. Would you please reach out to me directly at sprather@advantagecars.com or 713-289-1211? Sincerely, Stephen Prather General Manager
SilverX5
by Angela on 08/16/2022Great customer service and appreciate the shuttle to my office downtown.Thank you, Angela. We're glad that you had an excellent experience with your recent service visit.
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023