Advantage BMW Midtown

I have been a loyal customer since 2009, only had 2 service people in all those years, BMW has dropped the ball bigtime. From the service personnel to management, horrible. I brought my vehicle in for service on April 30, 2022, 8:00 AM, for more work after spending $4,000.00, 2 months prior. Ok go back for more work and received a rental vehicle. The rental was hit at my job and information was left with security. I contacted BMW, gave all the info to the supervisor Anna, and my insurance info. I went out of town, they called me all day, every day, asking for me when I was returning so that i could Pay out of my Pocket for their rental vehicle. Supervisor Anna, refused to take calls from the parties insurance stating that they wanted the money from me or they would not return my vehicle. I had to contact the manager across the street to come and handle the situation. The insurance was on speaker the entire time, telling her that they accepted all responsibility. So, they called me back stating they wanted to help resolve this issue. So, I go back, like a fool, and was asked by the great customer service guy, "Would my full coverage insurance cover the cost of a 2020 BMW? I said, " What?' He stated, "this was a very expensive vehicle, I need to know if your insurance will pay fully? I replied," GIVE ME MY KEYS"!!! and I left. I will never go to this location ever again. I felt discriminated against and that is unacceptable.