Customer Reviews of Audi Grapevine
Review type:
A Pleasant Buying Experience
GA
by Joel Gogue on 08/26/2023Prompt, Courteous and Professional-Excellent service!We appreciate your Five Stars! We are delighted to know you had a great experience with us! We look forward to your business again!
Service my TTS
by Ernie B on 08/14/2023Quick and professional. Just the way I like it! Joel Gogue was excellent in handling everything and keeping me informed.We are thrilled that Joel provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!
Very poor buying experience at every stage.
by Tom Audi on 08/11/2023Changed the terms of the lease without communicating to me at the very last minute. Delivered a car that was not washed/detailed. I would go to literally any other dealership in DFW than audi grapevine.Always above and beyond
by Melinda on 08/07/2023Hate taking my car to the shop but it is always such a pleasant experience at Audi Grapevine and the great service staff there.Thank you for your kind words! We thank you for your business and look forward to your next visit!
20K service
by elChapin on 08/03/2023Grapevine did a great job taking care of my service. I also came in to have a break sensor repaired . They took care of it all. Although I would not use their car wash. The last few times they left my car dirty.Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Helpful & Professional
by rbaldwin202 on 07/26/2023Service representative Vernon Burns accepted me driving in without an appointment after purchasing a used Audi for my son. He spent time orienting me to the vehicle. Vernon was very knowledgeable and patient. The subsequent service and… inspection was done in a timely and professional manner. It was an excellent experience and I highly recommend this dealer’s service department. Well done.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Regular maintenance
by Debbie B on 07/16/2023The dealership is always very organized and clean and the people are always friendly and helpful.Thank you for being our customer, we appreciate your kind words!
Excellent customer service at Audi Grapevine
by Gomab57 on 07/12/2023Joel! My service advisor is totally awesome, gifted and extremely intelligent. Simply a wonderful and knowledgeable person. He makes you feel like you’re part of the Audi Grapevine family! We need 20 more like him. 😊Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Service
by Rebecca on 07/10/2023Pleasant experience, quick.We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Amazing buying experience
by Burtell on 06/28/2023I was looking for a very specific S5 that had all the bells and whistles I wanted. Went all the way from Florida to Texas and was very happy with my experience. Came in, no games, bought the car and began my road trip home all in a couple… hours.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great service experience
by Edwin R on 06/24/2023I went in with no appointment and was surprised at how quickly I was back in my car. Definitely would recommend Audi of grapevine. My service advisor Larry was extremely helpful in making me understand what was being done to the vehicle.… Overall great experience.Thank you for being our customer, we appreciate your kind words!
Fast service
by Patricio on 06/19/2023Was having transmission issues. Tech found it was covered under warranty extension. Dropped off on Wednesday. Ready on Friday with major service done. Car super clean on pickup! Would recommend!We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Great Service Department
by Q7owner on 06/16/2023They were quick to greet and take my information, received a loaner car as promised and didn’t have to wait 2 hours to get one as was my past experiences with a BMW service department. They serviced the car and delivered as promised.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Paul Lusk
by Paul Lusk on 06/12/2023While I was waiting for the service dept to open, I received a e-mail saying thaat my appt had been canceled. ???Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Routine Service
by R. Lyon on 06/09/2023I waited on my car which was completed in under the estimated time. The waiting area was comfortable and stocked with a gourmet coffee machine and water. My only suggestion is that they offer a decaf option. My car was perfectly washed… before releasing to me.Thank you! We are thrilled that you had a pleasant service visit!
Good Experience on Lease/Purchase
by Q7 Owner on 06/07/2023We purchased our vehicle which was at the end of the lease term. Option price was favorable for us and the whole transaction was quite easy.Thank you for being our customer, we appreciate your kind words!
Mrs
by Christi on 06/05/2023Service was great everyone was very helpful.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Wonderful service - helpful techs
by Orpha Hart on 02/08/2023I have been coming to this dealership since 2014, and Rene has always gone way above and beyond to ensure my needs are met and my car is taken care of.Thank you for your kind words about Rene and your continued business! We look forward to your next visit!
very bad service bad attention from all the staff there bad cars my car wor
by Carlos garcia on 01/28/2023very bad service bad attention from all the staff there bad cars my car works I went into the workshop and did not leave until after 2 monthsThank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Benson Chanthirath Service Director bchanthirath@audigrapevine.com
Good rebates applied and good work done!
by Martin Loiselle on 01/19/2023I had a long recall to be performed. The assistant Service Manager, Mark Dailey was helpful in giving me a ride back home with a private firm (Alto - Great car and service) and also to provide rebates which kept my invoice low. Work was… performed flawlessly.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Fed up with Audi!
by MarkPhelecia on 10/04/2022The Audi Q7 was my dream car; however I am so frustrated with this vehicle that I will NEVER own another Audi and I will try to discourage every one I know from buying an Audi! The car has been nothing but a problem from day 1. The… dealership has not stood behind the car. We take it in to service, explain the problem and are told issues are repaired, only to find out they are not! Every major problem has been a fight to get repaired, even with the most expensive extended warranty that Audi offers. Currently we have warning light stating that a light bulb is out, which is actually still working, but because the module that controls the warning light is within the headlight, they are stating it’s a maintenance item and isn’t covered, they want $5000 to replace the headlight assembly. The light still works, it’s a software driver that’s malfunctioning! We took it in for a totally different issue and we’re told that we needed a radiator coolant flush, which they had just done on the last service visit only 8k miles previously. Every visit, even routine maintenance results in hundreds of dollars of repairs needed and they seemingly always forget that the car has the most expensive extended warranty that Audi offers. Even with this warranty, the initial response is that the warranty won’t cover the repairs needed, we have to fight with the dealership and warranty company to get the repairs done. I keep getting a warning that the traffic sign recognition system is not responding, we were told this was adjusted multiple times, but nothing has been fixed, I picked up the car and the warning came on again before I even got out of the parking lot.We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
Audi Grapevine takes pride in our helpful staff and we will do everything to make your car buying experience the best you have ever had. We have helped many people from the communities of Grapevine, Arlington, Dallas and Fort Worth get into the Audi car of their dreams.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
Congratulations on your new vehicle! We are thrilled to have provided you with a pleasant sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 04/04/2024