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Audi Grapevine


1260 E State Hwy 114, Grapevine, TX 76051 (map)
Today 8:30 AM - 4:00 PM
Sales Rating
Recommend:
Yes (9) No (2)
Service Rating
Recommend:
Yes (34) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Fed up with Audi!
Written by MarkPhelecia on 10/04/2022

The Audi Q7 was my dream car; however I am so frustrated with this vehicle that I will NEVER own another Audi and I will try to discourage every one I know from buying an Audi! The car has been nothing but a problem from day 1. The dealership has not stood behind the car. We take it in to service, explain the problem and are told issues are repaired, only to find out they are not! Every major problem has been a fight to get repaired, even with the most expensive extended warranty that Audi offers. Currently we have warning light stating that a light bulb is out, which is actually still working, but because the module that controls the warning light is within the headlight, they are stating it’s a maintenance item and isn’t covered, they want $5000 to replace the headlight assembly. The light still works, it’s a software driver that’s malfunctioning! We took it in for a totally different issue and we’re told that we needed a radiator coolant flush, which they had just done on the last service visit only 8k miles previously. Every visit, even routine maintenance results in hundreds of dollars of repairs needed and they seemingly always forget that the car has the most expensive extended warranty that Audi offers. Even with this warranty, the initial response is that the warranty won’t cover the repairs needed, we have to fight with the dealership and warranty company to get the repairs done. I keep getting a warning that the traffic sign recognition system is not responding, we were told this was adjusted multiple times, but nothing has been fixed, I picked up the car and the warning came on again before I even got out of the parking lot.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Customer Service on 10/05/2022
Dealer Response
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
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