Customer Reviews of Mercedes-Benz of Georgetown
Review type:
Nice
30,000 Mile Service
by Charles on 09/26/2023Smooth...uneventful!We are thrilled to have provided you with a smooth 30,000-mile service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Amanda was just great
by Papitos on 09/25/2023Very professional and courteousWe are excited that Amanda provided you with a professional and courteous service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.
Ms.
by Lyneese on 09/23/2023After I received assistance from Ms. Irlanne Pollard, my vehicle service visit became more welcoming. She acknowledged me, was very polite and helpful.We are thrilled to hear that you had a great experience, and it's wonderful to know that Irlanne provided you with excellent service, ensuring that everything was taken care of. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Routine services
by Jose Nieves on 09/16/2023Did a walking for annual services and Mrs Osmary was really good in taking cared of my services needs! ThanksWe are glad to hear that Mrs. Osmary provided you with excellent service during your annual service appointment. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Above Average Facility
by TexasCalf on 09/15/2023MB of Georgetown has always provided me with excellent service in a beautiful facility. Those qualities come at a price, however. Their service fees are close to astronomical.Thank you for taking the time to leave us a review! We look forward to your business with us again!
MB of Georgetown has great personal service
by Lisa H. on 09/14/2023Jay and the team are always very knowledgeable about all things Mercedes Benz. It’s always a pleasure taking my GLE there.Thank you for acknowledging Jay and the service team! It is always great to hear our associates recognized for their professionalism. We appreciate the Five Star review! We look forward to assisting you again.
Georgetown Mercedes
by M Tucker on 09/09/2023Efficient, professional, and caring.Thank you for your visit!
Georgetown MB Dealer Service experience
by BReddy007 on 09/05/2023MB needs to review the customer service with every dealership, comparing with prev MB dealership from Pittsburgh, the Georgetown MB dealership way below the bar interms of customer support.Thank you for bringing this to my attention. I apologize for the inconvenience and dissatisfaction you experienced with us. I would like an opportunity to address your concerns and to earn your business, please contact me at (512) 942-6924. I look forward to speaking with you. Adam Fontenot, Service Director
Great Service
by Tena Marie on 08/31/2023Mercedes Benz Georgetown has a great service dept. I appreciate how they explain what service is needed on my vehicle.Thank you for the Five-Star review and for choosing Mercedes-Benz of Georgetown. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.
Mercedes Benz of George Town
by Woodhaven Ct on 08/29/2023Jay was our service advisor and as usual the service is great very professional and provided us with tire inflation information. We went in and had one of our cars inspected. We would recommend George Town Mercedes to anyone needing sales… or service. Linda is a great sales person very knowledgeable. Thanks for your help.Thank you for choosing Mercedes-Benz of Georgetown! We are thrilled to hear that we were able to provide you with an excellent service experience. It is great to know that our service staff exceeded your expectations. We look forward to the opportunity to serve you again!
Great service!
by Alok_Ch on 08/26/2023I take my GLC there everytime. Recently i took it in for a B Service and unlike some other places, the service is great here. I worked with Jay and he was awesome. Knowledge, courteous and not pushy about anything. Gave me a clear… understanding of what to expect. I like the placeWe are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Jay went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!
Service
by WillisP on 08/17/2023Excellent service, prompt, honest and to the point. Its an experience that you will not get anywhere else; specially if your service advisor is Osmary MoralesWe are thrilled that Osmary provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Complete Service
by Robert C on 08/14/2023Met promptly upon arrival, given detailed information about service. Technician listened and answered to my questions. Greatly pleased overallThank you for the kind words! We are excited to hear that we were able to provide you with a great experience!
Thank you for the kind words! We are excited to hear that we were able to provide you with a great experience!
First time I received poor service at Mercedes!
by DLeonard on 08/12/2023Since 2008, I’ve been a loyal driver of Mercedes! Being military, I purchased my 1st vehicle at the Sindelfingen, Germany factory. When returning to the US in 2010, I became a customer at the Georgetown location, but this time my service… was…..different. For starters, we discussed at drop off all of the discounts and options. There was a 10% off coupon or discount option, $50 off part A or B service, or a $100 military discount. Of course, I opted for the military discount. The price quoted was $480+. When I received my bill it was 580+ and indicated the military discount was included. I asked my service agent Jarrod Dozier, to explain, this was his response: MILITARY GETS 10% OFF UP TO 100.00 OFF. Much different from what was discussed. I paid my balance online but when I arrived at Mercedes to pick up my vehicle, the actual paperwork showed it was $524, not $581. I read before I sign, guess they weren’t counting on that! Jarrod couldn’t process my refund, the manager onsite, Daniel Reichart couldn’t process the refund. I was told it would be processed the next day (Saturday) and I’d receive a text through the same system we’d been communicating. Well, store has been opened since early this morning, it’s 130pm, no text. On top of this experience, I’ve always thought it was remarkable that when I pick up my vehicle, the seat is never adjusted, the radio is still the same, etc. This time, my seat was all the way back (I’m only 5’2”) so to me it was in the backseat! All of my Sirius stations had been deleted, and all of the computer warnings, etc were still there. It was like a complete wasted day, wasted and expensive service, and poorest customer care I had ever received at Mercedes.Service
by Edmunds on 08/08/2023Service reps & the mechanic Tristan were very professionalWe're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Georgetown.
A service and recall.
by Fencing on 08/09/2023Did a good job and very accommodating. Did take too long for a status update.Thank you for taking the time to leave us a review! We look forward to your business with us again!
Best experience ever with a service/repair shop
by Mr.Roman on 08/02/2023My Service Advisor kept me up to date every step of the way, and did whatever he could to make it more affordable. . My experience was very personable. Mercedes Benz of Georgetown did a excellent job on my vehicle and will be charged with… all my vehicle Services.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Repair of Fuel Pump
by StoneBa on 08/02/2023Outstanding service from Georgetown Mercedes. In the 6 years I’ve owned my vehicle, I’ve never had a problem with the engine. My fuel pump died 20 miles from home. I called Mercedes and they arranged a tow, and an Uber to get me home.… Both with no charge to me. The heat was over 100degrees and they made sure I was not in danger.We are very happy we could provide you with a positive experience!
Phenomenal Service
by PamelaC on 07/29/2023Mercedes Benz of Georgetown provides excellent service especially Lynette. She is personable, takes care of business and treats you like Royalty. I highly recommend this location for all your Mercedes needs.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
This place is out to get your money they dont care aboutcustomers
by Noah reyes on 07/27/2023I went in for a simple diagnostic and possible repairs. I had a battery draw that kept draining it.Where do i begin? Ok when i dropped off my vehicle i told the person who was handling my information by the name of Lynette to please… disconnect the battery so there wont be any touble getting into it. She acted like it was no problem so i didnt worry about it. Im figuring this is mercedes they should be very professional right? Wrong. So after letting it sit for a coupleof days without disconnecting the battery i get a call saying that all of a sudden the key with which i drove my vehicle to the dealership with mysteriously no longer worked. I asked her if they let the battery die. Of course she lied and said no. She later accidentaly addmitted to me when we were arguing that she did which i called her on.I need a whole new key and my vehicle wasnt turning on because it was after market. She totally lied. They let the battery die. I asked if this will fix the problem she said more than likely so reluctantly i agreed to getting an oem key. After approval she calls meand says its ready. So then i ask her if i fixed the problem and she said shehad no idea and would call me back. She calls me back and says no it didnt fix it and that i needed to pay more money for diagnostics. I asked what did i pay for the first time and that i didnt want the key because she told me that would most likely fix the problem. And also i told her from the begining the key situation made absolutly no sense. I drove up there with it. We got in a pretty intense argument about the whole thing and that so much she said wasnt adding up. They said i had broken pieces in my intake manifold and quite a few other things that were not true. In the end after taking my vehicle to amother place and thats when i found outthe were flat out lying. All i needed was a new SAM. The way Lynette treated me and tried to make it seem like it was my fault somehow was very unappriciatted and i told her about herself. Im sure theres more to this that im forgetting but i just wanted to write this so people know how they opperate and the lies they tell customers. I was so dissappointed in mercedes. In the end since luckily i saw what they were doing they werent able to rip me off. Since they saw the obvious lie i was told i only ended up having to pay for the key blade and got the fob free and only purchased the SAM. I got only what i needed to be able to drive out of there as fast as i can! If youve gotten your vehicle repaired here before and make sure they didnt do you the way they tried to do me.im just glad i saw it. Steer clear of this place! And on top of everything that happened not one time when i went in there was i greeted or asked if i needed help. Just what i percieved as strange looks as if i was in the wrong place.Great Service at Mercedes Benz of Georgetown’s
by Michael on 07/26/2023Super prompt and personable service. They took care of me and even provided a source for financing. They even informed me of a coupon that I forgot I received in the email. Fantastic! And the car was cleaned and looked great!We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Mercedes-Benz of Georgetown has been serving Central Texas for over 30 years. We understand what is important to our clients and we are dedicated to delivering Superior Customer Service every day. Please contact us at any time to discuss your requirements in more detail. At Mercedes-Benz of Georgetown our customers receive:
Free Wireless Internet Access
Free Trip Inspections
Free Car Washes Monday through Saturday, 8:00am to 5:00pm
Free Mercedes-Benz loaner car with Scheduled Service
Free Refreshments and Baked Goods in our Customer lounge
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We are thrilled to have provided you with a quick and comfortable sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 12/29/2023