Mercedes-Benz of Georgetown
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Dealership Service Review
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Georgetown MB Dealer Service experience
Written byon 09/05/2023
MB needs to review the customer service with every dealership, comparing with prev MB dealership from Pittsburgh, the Georgetown MB dealership way below the bar interms of customer support.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Customer Service on 10/20/2023
Dealer Response
Thank you for bringing this to my attention. I apologize for the inconvenience and dissatisfaction you experienced with us. I would like an opportunity to address your concerns and to earn your business, please contact me at (512) 942-6924. I look forward to speaking with you.
Adam Fontenot, Service Director
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