Glenn Polk Chevrolet Buick GMC of Gainesville
Customer Reviews of Glenn Polk Chevrolet Buick GMC of Gainesville
Review type:
Mimi
by Melinda Dieter on 07/15/2025Paulo is Very personable and helpfulGreat work
by Bill K on 07/11/2025Excellent service. Teresa was very helpful in getting the work done and also gave me a ride to work while the service was being done.Thank you, Bill! We’re glad to hear Teresa took great care of you and made the process easy with a ride to work. We appreciate your kind words and are always here when you need us!
Misleading
by Trey Posey on 07/10/2025GMC has a known issue, I told them what the issue was and they still wanted to diagnose themselves (I get it) so asked me to drop it off for the day. Never did she mention it was $180 fee. When the repair quote came back over $1000 for a… bad micro switch (which is a gmc issue) I told them I didn’t want to spend that much so they were going to charge me a diagnostic fee for something I already knew was wrong. So instead of wasting more money and living over an hour and half away so I’d waste 6 hours of driving had them fix it. Very disappointed in GMC and extremely disappointed in Glen Polk for being misleading. We have bought at least 10 vehicles as a family and as a small business the last several years and we will no longer consider doing business as a family or as a business with them any longer.The service manager Corey Brown reached out to me. He was genuinely concerned with my experience and took the time to listen and did what he could to make the situation right. Where as the GMC issue was never Glenn Polks fault Corey did enough to make me feel heard and I am confident he will take my concerns to help improve the service and over all customer experience.
NOX Sensor
by Ty on 07/02/2025Service was quick to get the truck in and diag the issues. No trouble was found except poor quality def so I paid the diag fee and left. The service manager was honest and easy to get ahold of.Thank you, Ty. Sorry the vehicle part wasn't satisfactory, but glad my team did their part to make it better.
5 stars
by Trent A on 06/25/2025This was the first time a vehicle stumped me to the point of needing a shop. I reluctantly dropped my wife’s 18 suburban off. The young lady behind the service counter was awesome. She assured me that I would be taken care of and the… service techs were top notch. She was correct. I had missed a small issue that was causing my big issues on the truck. They didn’t try to pull any stunts. Or sell me unnecessary parts/service. With diagnostics and repair I was out for under $400. Obviously your issues will vary. But they did me solid and got me back on my way in 24hrs. I will be back if I ever need help again.Let's go!!!!! Thank you, Trent, for the honest and thoughtful review! We understand how tough it can be to trust someone else with your vehicle, especially when you know your way around one. We’re glad our team, especially the advisor at the counter, made you feel confident in the process and delivered the kind of honest, no-pressure service you deserve. Catching that small issue and getting you back on the road quickly is exactly what we aim for. We truly appreciate your trust and look forward to being here if you ever need us again!
Outstanding Support and Service
by Matthew on 06/24/2025Had an engine break down on the interstate on the way to south Texas. Got ahold of the service department just before they closed, and they were super supportive. The very next morning right when they opened, they got their techs on it and… had it fixed and out the door within a couple hours. Their techs knew their stuff and explained everything that happened and why it happened. Great support and great service. Highly recommended!!Thank you, Matthew, for sharing your experience! We know how stressful a breakdown on the road can be, and we’re so glad our service team could step in quickly and get you taken care of. It’s great to hear our techs not only got you back on the road fast, but also took the time to explain everything clearly. We truly appreciate the recommendation and are thankful we could help when you needed it most!
Quality Service
by BCut on 06/22/2025I bought my truck here and I’ve been getting it serviced at the same location since I bought it. I’ve enjoyed the level of detail the conversations and the assistance with helping me identify what would be something I should look into for… my vehicle for a longevity.Thank you for your continued trust and loyalty! We’re glad to hear you’ve had a great experience not just with your purchase, but with our service team as well. It means a lot to know our team’s attention to detail and honest guidance have helped you keep your truck in great shape for the long haul. We’re always here to help however we can!
Five Stars
by David on 06/19/2025Outstanding service department. Theresa at the service desk is terrific. Best customer service I’ve ever had. 2022 GMC 2500HD Sierra AT4.Heck yeah!!! Thank you, David, Theresa is the bomb!!!!
Treated like family
by Dan on 04/23/2025On April 4, I called and made an appointment for an oil/filter change and tire rotation for April 11. My schedule was accommodated. My requested service was done efficiently and effectively. I enjoyed my interaction with all dealership… personnel. They treated me as if I were family!Thank you, Dan. Being treated like part of the family is EXACTLY the way it should be!!!!
HIgh Expectations Exceeded
by Mr Dan on 01/24/2025I made an appointment for 90K mile recommended maintenance for my 2014 GMC Sierra plus I ordered a specific set of tires for it. Not only was my work order completed as I requested, your eagle-eyed technician noticed a worn/rattling sway… bar link and replaced it and its twin. I don't want to guess what that failure might have caused. In my view, I was treated like a member of the family! Thanks.Thank you for sharing this. You are part of the family, and we appreciate you bringing your vehicle to us for all your maintenance needs. Thank goodness he caught that sway bar issue. See you next time.
Great service department
by Bill on 10/01/2024updated 10/08/2024I used the service department at Glenn Polk GMC in Gainesville, Texas for some routine service for my pickup truck. They did an excellent job. In addition to my regular service they performed three recall issues on my truck. I highly… recommend this dealership.Thank you for the high recommendations, Bill, and for bringing us your vehicle for maintenance.
Recall work on screen that went black
by Txkiki53 on 09/30/2024Friendly and help with any issues.Thank you for the five stars and for coming to see us.
Always so helpful !
by Kim on 09/30/2024Always accommodates my time schedule … very professionalThank you, Kim.
Top notch!!!
by Guy on 09/14/2024updated 09/20/2024Very friendly, very prompt and very courteousThank you very much as well!!
I expect more….
by D Graves on 09/10/2024I bought my truck at Glenn Polk and had a good experience, but the Service had not met my expectations. The wait for a “loaner” car is over 4 weeks (What ?)! I had to call myself (multiple times, over multiple days) to get the status on my… car, rather than a proactive call from them. The work they did was great, but I expect better service.I totally agree and will get with everyone involved. Thank you for letting me know. Communication is soooooooo important, and I apologize that we failed. This really is out of character for that service team, but it does happen occasionally. I will address and please don't give up on us.
Elite Service-Always
by Mike A on 09/04/2024Everyone seems to care about getting the service completed in way that makes the customer feel they were valued and most likely become a repeat customer.That is WONDERFUL to hear. Thank you, Mike.
Nice people
by Oklahoma on 09/05/2024Fast and FriendlyEasy-Peasy!!! Thank you.
Close to home
by Chris Tidwell on 08/24/2024updated 09/03/2024We weren’t able to purchase our car local but have had great service each time we have taken our car to Glenn Polk. Friendly staff and prompt with their service.Thank you, Chris. We very much appreciate the opportunity to service y'alls vehicle.
Glen Polk Ram Service Rocks
by Ryan Masters on 08/31/2024This is the best service dealership I’ve ever used. The staff there is great, keeps you informed and they’re always in a great mood. I highly recommend them for Dodge/Ram service!Thank you, Ryan. I love that you said "always in a great mood" - that whole team seems to enjoy what they do and coming to work every day. We are blessed!
"....there's no substitute for a pit crew" - Tim Allen
by Jared Colson on 08/29/2024I've owned my 2016 GMC for about 3 years now. In that 3 years, all but 1 service appointments have been managed by the Glenn Polk Chevy Buick GMC service center. Today the car continues to run flawlessly at 120k+ miles. The one oil… change, NOT done by Glenn Polk, but by an out of town quick lube shop closed the hood on a dissasebled air intake. From the mechanics in the shop to the receptionists in the office this place has never let me down and has taken excellent care of my car. Life has been a lot like NASCAR lately so I don't have time to do my own work, that's why I pit at Glenn Polk GMC.Thank you, Jared. I have learned in my 30 years of selling and servicing vehicles that if customers are willing to bring their vehicles to a factory-authorized certified dealership for ALL of their maintenance and repair needs, it will increase the longevity of their vehicles and enhance their ownership experience. Like you said - "there's no substitute for a pit crew."
Fixed!
by Marty on 08/29/2024Friendly courteous staff kept me informed through out the process.Perfect!! Thank you, Marty.
Glenn Polk Chevrolet Buick GMC of Gainesville is your trusted Buick, Chevrolet, GMC dealership in Gainesville and the reason why our loyal customers keep coming back. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit. We offer an extensive new and pre-owned inventory, as well as our competitive lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- Authorized Parts Store
- Authorized Accessories Store
- English
- Spanish
Thank you, Melinda. He is a pretty good son-in-law to my daughter as well::))
by Trent Polk on 07/16/2025