Glenn Polk Chevrolet Buick GMC of Gainesville
Customer Reviews of Glenn Polk Chevrolet Buick GMC of Gainesville
Review type:
Treated like family
by Dan on 04/23/2025On April 4, I called and made an appointment for an oil/filter change and tire rotation for April 11. My schedule was accommodated. My requested service was done efficiently and effectively. I enjoyed my interaction with all dealership… personnel. They treated me as if I were family!HIgh Expectations Exceeded
by Mr Dan on 01/24/2025I made an appointment for 90K mile recommended maintenance for my 2014 GMC Sierra plus I ordered a specific set of tires for it. Not only was my work order completed as I requested, your eagle-eyed technician noticed a worn/rattling sway… bar link and replaced it and its twin. I don't want to guess what that failure might have caused. In my view, I was treated like a member of the family! Thanks.Great service department
by Bill on 10/01/2024updated 10/08/2024I used the service department at Glenn Polk GMC in Gainesville, Texas for some routine service for my pickup truck. They did an excellent job. In addition to my regular service they performed three recall issues on my truck. I highly… recommend this dealership.Thank you for the high recommendations, Bill, and for bringing us your vehicle for maintenance.
Recall work on screen that went black
by Txkiki53 on 09/30/2024Friendly and help with any issues.Thank you for the five stars and for coming to see us.
Always so helpful !
by Kim on 09/30/2024Always accommodates my time schedule … very professionalThank you, Kim.
Top notch!!!
by Guy on 09/14/2024updated 09/20/2024Very friendly, very prompt and very courteousThank you very much as well!!
I expect more….
by D Graves on 09/10/2024I bought my truck at Glenn Polk and had a good experience, but the Service had not met my expectations. The wait for a “loaner” car is over 4 weeks (What ?)! I had to call myself (multiple times, over multiple days) to get the status on my… car, rather than a proactive call from them. The work they did was great, but I expect better service.I totally agree and will get with everyone involved. Thank you for letting me know. Communication is soooooooo important, and I apologize that we failed. This really is out of character for that service team, but it does happen occasionally. I will address and please don't give up on us.
Elite Service-Always
by Mike A on 09/04/2024Everyone seems to care about getting the service completed in way that makes the customer feel they were valued and most likely become a repeat customer.That is WONDERFUL to hear. Thank you, Mike.
Nice people
by Oklahoma on 09/05/2024Fast and FriendlyEasy-Peasy!!! Thank you.
Close to home
by Chris Tidwell on 08/24/2024updated 09/03/2024We weren’t able to purchase our car local but have had great service each time we have taken our car to Glenn Polk. Friendly staff and prompt with their service.Thank you, Chris. We very much appreciate the opportunity to service y'alls vehicle.
Glen Polk Ram Service Rocks
by Ryan Masters on 08/31/2024This is the best service dealership I’ve ever used. The staff there is great, keeps you informed and they’re always in a great mood. I highly recommend them for Dodge/Ram service!Thank you, Ryan. I love that you said "always in a great mood" - that whole team seems to enjoy what they do and coming to work every day. We are blessed!
"....there's no substitute for a pit crew" - Tim Allen
by Jared Colson on 08/29/2024I've owned my 2016 GMC for about 3 years now. In that 3 years, all but 1 service appointments have been managed by the Glenn Polk Chevy Buick GMC service center. Today the car continues to run flawlessly at 120k+ miles. The one oil… change, NOT done by Glenn Polk, but by an out of town quick lube shop closed the hood on a dissasebled air intake. From the mechanics in the shop to the receptionists in the office this place has never let me down and has taken excellent care of my car. Life has been a lot like NASCAR lately so I don't have time to do my own work, that's why I pit at Glenn Polk GMC.Thank you, Jared. I have learned in my 30 years of selling and servicing vehicles that if customers are willing to bring their vehicles to a factory-authorized certified dealership for ALL of their maintenance and repair needs, it will increase the longevity of their vehicles and enhance their ownership experience. Like you said - "there's no substitute for a pit crew."
Fixed!
by Marty on 08/29/2024Friendly courteous staff kept me informed through out the process.Perfect!! Thank you, Marty.
Chris Cannon at Polk GMC Gainesville
by CE on 08/28/2024Chris Cannon at Polk GMC in Gainesville is an outstanding service department leader. He took the time to thoroughly explain my vehicle's issue and the repair process. It is service like this that keeps our family coming back to Polk time… and time again.Chris is a good man, for sure. He has a heart for what he does, and it shows in his performance. Thank y'all for trusting us with your vehicles.
Teresa is awesome!
by Scott Richter on 08/24/2024There service department does what they say will do and they actually call and update you. Very pleasurable experience.Thank you, Scott. Theresa is one of the best communicators I have ever worked with.
Oil change
by Granny Annette on 08/20/2024Service was great. Just wish I could get a senior discount. Alot to pay on fixed income. But I know a Chevrolet house will do a good job.Thank you, Granny Annette::)) We do everything we can to keep our prices super-competitive and employ high-quality technicians to perform the work. I truly appreciate you choosing to spend your income with our dealership - that means a lot.
Great customer service
by Daveo on 07/15/2024Great service for a fair priceThank you, Davio.
Excellent Hometown service
by Root on 07/07/2024Great service and fair pricing! Made the process simple and straight forwardSimple and straight forward is how it should be!! Thank you for doing business with us.
Emissions repair & oil change
by Katie on 07/06/2024Courteous respectful customer service in a very friendly environment.Thank you, Katie. We are blessed with an amazing team.
Customer Satisfaction
by Mark Brazelton on 07/03/2024This dealership’s top priority is customer satisfaction. The reservation process was quick and easy. The service received was exceptional.Thank you for being a very long-time customer, Mark. It means a lot to the Polk Family.
Car service
by JJ on 06/21/2024They are wonderful! So efficient and friendly. The ony place I take my vehicle. Highly recommend.Thank you for the high recommendation and always visiting our service department.
Glenn Polk Chevrolet Buick GMC of Gainesville is your trusted Buick, Chevrolet, GMC dealership in Gainesville and the reason why our loyal customers keep coming back. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit. We offer an extensive new and pre-owned inventory, as well as our competitive lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- Authorized Parts Store
- Authorized Accessories Store
- English
- Spanish
Thank you for sharing this. You are part of the family, and we appreciate you bringing your vehicle to us for all your maintenance needs. Thank goodness he caught that sway bar issue. See you next time.
by Trent Polk on 01/24/2025