Glenn Polk Chevrolet Buick GMC of Gainesville
Customer Reviews of Glenn Polk Chevrolet Buick GMC of Gainesville
Review type:
Best in the business
by David G on 09/06/2025Glen Polk GMC service department is the best. All the employees are so knowledgeable, helpful, and friendly. Paulo and Theresa are wonderful. I won’t go to anywhere else.Oil change
by Christian on 09/03/2025Quick and easy, nice peopleThank you, Christian. I am glad the oil change was quick and easy and that you felt taken care of by kind people. We appreciate you choosing us.
Felt like family
by MDB on 08/30/2025ALL employees of the dealership that I came in contact with were very professional and welcoming. Even the employees that passed through the waiting area made a point to say hello or ask if there was anything I needed.Thank you for sharing this. It means a lot to know that everyone you came across was professional and welcoming. Little things like a hello or asking if you need anything show the culture we work hard to build, and I appreciate you noticing.
Great service!
by Christy Hesse on 08/29/2025The Glen Polk dealership in Gainesville scheduled my service at my convenience. They were super friendly and efficient. My repair of a recalled part was installed within 45 minutes and free of charge!Thank you, Christy. I am glad our Gainesville team made scheduling easy and took care of your recall repair so quickly. Friendly, efficient service is what we strive for, and I appreciate you trusting us with your vehicle.
Wonderful news
by Buick Joe on 08/23/2025Courteous kindness knowledgeable great patience timely friendlyThank you, Joe. Those are the exact qualities we want every customer to experience, and it makes me proud to hear you describe us that way. We appreciate your trust and look forward to serving you again.
Great people and service!
by BG on 08/22/2025These folks really care and do great work. I will be backThank you for that. It means a lot to know you feel cared for and received great service from our team. I appreciate your trust in us and look forward to welcoming you back.
Service plus 4
by Amy Ott on 08/20/2025Took my Silverado for oil change and a laundry list of other items I needed help with. Theresa my service advisor and Orlando my sales rep all worked together with the service department staff to fix my requests! Thank you so much!Thank you, Amy. We are glad to hear that Theresa, Orlando, and our service team worked together to take care of everything on your list. Teamwork like that is what makes the experience smooth and stress-free. We appreciate you trusting Glenn Polk with your Silverado and look forward to helping you again.
Keep on trucking
by Harold of Mississippi on 08/16/2025Transfer case went out while returning to Laurel, MS. Glen Polk made the necessary repairs and got our vehicle back on the road again in short order. Thank you guys very much.Thank you, Harold. Breaking down while traveling is never easy, and I am glad our team was able to get your vehicle repaired and back on the road quickly. We truly appreciate you trusting Glenn Polk during a stressful time and wish you safe travels back to Mississippi.
Awesome service
by Randy on 08/14/2025If you’re looking for friendly, knowledgeable and the right diagnosis…this is the place. They’ve met all my expectations!Thank you for the kind words, Randy! Hearing that our team met all your expectations means a lot to us. We work hard to be friendly, knowledgeable, and accurate with every diagnosis, and it is great to know that came through in your visit. We appreciate you choosing Glenn Polk and look forward to serving you again!
GMC
by S McCuistion on 08/13/2025Dealership is great as well as the service department. I personally talked to Brandon about an issue of recommending new air filters on new vehicles to be replaced. We talked about both sides of the equation. I can’t say I agree with the… policy of asking. There were no issues with service at all. I’ve recommended this dealership to people in my family and others. I will continue to do so. I use both Glen Polk in Gville as well as Sanger.Mr. McCuistion, thank you for taking the time to share your feedback and for continuing to recommend us to your family and friends. I appreciate you visiting with Brandon to talk through your concerns and for keeping the conversation open. It means a lot that you trust both our Gainesville and Sanger locations for your service needs. We are grateful for your loyalty and look forward to taking care of you for years to come.
Thanks guys and Johnny Loggains!
by KC on 08/12/2025Friendly, timely, honestThank you for the kind words and for giving a shout-out to Johnny. We are blessed to have amazing team members like him who take pride in treating every customer with honesty and respect. We truly appreciate you choosing Glenn Polk Auto Group and look forward to helping you again anytime you need us.
Overheating!
by Booger on 08/08/2025Very good but expensive. Most went to labor.Thank you for trusting us with your repair and for the five-star review. We understand that vehicle repairs, especially issues like overheating, can be costly. Our team works hard to keep expenses as low as possible while still providing quality parts and expert labor to get the job done right. We truly appreciate you choosing and allowing us to get you back on the road with confidence.
Awesome customer service!
by Sandy R on 08/09/2025They did a great job communicating & taking care of my issues.Sandy, thank you for sharing this. Clear communication and truly taking care of our customers is exactly what we aim for every day, so it is great to know we delivered for you. We appreciate you trusting us with your vehicle
Outstanding Customer Service!!!
by Kim on 08/04/2025We took our Acadia in for a new brake light and help connecting to OnStar. We were heading out of town in a few days and were hoping to get it fixed before we left. Orlando Juarez was amazing! He took his time explaining everything to me… and had my car connected is just a few minutes. The part we needed for the brake light wouldn’t be in for a few weeks. David West had us leave the car overnight to test drive an electric truck. First thing the next morning, I got a message that the brake light was fixed and my car was ready to be picked up! David found the part at another dealership and had it picked up for us. Our car was clean and vacuumed and the tires were even polished! Road trip ready!!! Best customer service EVER! Thank you!Thank you, Kim! This absolutely made our day! We’re so glad Orlando and David went above and beyond to get your Acadia road-trip ready on time. From the quick OnStar connection to tracking down that brake light part and getting everything cleaned up—this is the kind of service we strive for every single day. We’ll be sure to pass your kind words along to the whole team. Enjoy your trip, and thank you for trusting us with your vehicle!
Fast Repair
by Kimberly Maxwell on 07/31/2025Called and spoke with Paulo to schedule my truck for service. Paulo was able to set me up for an appointment and they got my truck fixed by the next day! I had to apply for their “fix now , pay later” option and wasn’t approved for the full… amount of the repair invoice. Paulo reworked my invoice to match the amount I was covered so nothing came out of my pocket that day! It was such blessing! Thank you Glenn Polk Chevrolet of Gainesville!Thank you, Kimberly! We’re so glad Paulo was able to get your truck in quickly and work out a solution that made the repair possible without adding stress. That “fix now, pay later” option can really come in handy, and it’s awesome to hear he went the extra mile to make it work for you. We’re grateful for the opportunity to help and so glad it turned out to be a blessing for you!
Great service department
by DaveO on 07/29/2025Good communication, was able to get my truck in quickly and the work was done correctly the first time and on timeThank you, Dave! We’re glad to hear everything went smoothly—from getting your truck in quickly to having the work done right the first time. That’s exactly the experience we strive for, and we appreciate you choosing us!
Outstanding Customer Service
by Carter White on 07/23/2025The service manager had everything ready for me to go when I pulled up and knew what areas to address for my vehicles quarterly service. Wait time was short and couldn’t be more satisfied. I’d give it a 6 star review if they had cleaned… my windows haha but other than that, it was great. 👍Thank you, Carter! We’re glad to hear everything was ready to go and your visit was quick and smooth. We love the 6-star energy—window cleaning noted for next time! Thanks for the great feedback and for trusting us with your vehicle!
Mimi
by Melinda Dieter on 07/15/2025Paulo is Very personable and helpfulThank you, Melinda. He is a pretty good son-in-law to my daughter as well::))
Great work
by Bill K on 07/11/2025Excellent service. Teresa was very helpful in getting the work done and also gave me a ride to work while the service was being done.Thank you, Bill! We’re glad to hear Teresa took great care of you and made the process easy with a ride to work. We appreciate your kind words and are always here when you need us!
Misleading
by Trey Posey on 07/10/2025GMC has a known issue, I told them what the issue was and they still wanted to diagnose themselves (I get it) so asked me to drop it off for the day. Never did she mention it was $180 fee. When the repair quote came back over $1000 for a… bad micro switch (which is a gmc issue) I told them I didn’t want to spend that much so they were going to charge me a diagnostic fee for something I already knew was wrong. So instead of wasting more money and living over an hour and half away so I’d waste 6 hours of driving had them fix it. Very disappointed in GMC and extremely disappointed in Glen Polk for being misleading. We have bought at least 10 vehicles as a family and as a small business the last several years and we will no longer consider doing business as a family or as a business with them any longer.The service manager Corey Brown reached out to me. He was genuinely concerned with my experience and took the time to listen and did what he could to make the situation right. Where as the GMC issue was never Glenn Polks fault Corey did enough to make me feel heard and I am confident he will take my concerns to help improve the service and over all customer experience.
NOX Sensor
by Ty on 07/02/2025Service was quick to get the truck in and diag the issues. No trouble was found except poor quality def so I paid the diag fee and left. The service manager was honest and easy to get ahold of.Thank you, Ty. Sorry the vehicle part wasn't satisfactory, but glad my team did their part to make it better.
Glenn Polk Chevrolet Buick GMC of Gainesville is your trusted Buick, Chevrolet, GMC dealership in Gainesville and the reason why our loyal customers keep coming back. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit. We offer an extensive new and pre-owned inventory, as well as our competitive lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- Authorized Parts Store
- Authorized Accessories Store
- English
- Spanish
Thank you, David. Hearing you call our service department the best really makes our day. Paulo and Theresa will be thrilled you mentioned them — we’re blessed with an amazing team. Knowing you won’t go anywhere else is the kind of loyalty we work hard to earn. We appreciate you!
by Trent Polk on 09/07/2025