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Glenn Polk Chevrolet Buick GMC of Gainesville


1608 W Hwy 82, Gainesville, TX 76240 (map)
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Sales Rating
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Yes (82) No (1)
Service Rating
Recommend:
Yes (59) No (4)
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Dealership Service Review

5 out of 5 starsservice Rating
Outstanding Customer Service!!!
Written by Kim on 08/04/2025

We took our Acadia in for a new brake light and help connecting to OnStar. We were heading out of town in a few days and were hoping to get it fixed before we left. Orlando Juarez was amazing! He took his time explaining everything to me and had my car connected is just a few minutes. The part we needed for the brake light wouldn’t be in for a few weeks. David West had us leave the car overnight to test drive an electric truck. First thing the next morning, I got a message that the brake light was fixed and my car was ready to be picked up! David found the part at another dealership and had it picked up for us. Our car was clean and vacuumed and the tires were even polished! Road trip ready!!! Best customer service EVER! Thank you!

  • Recommend this dealer? Yes

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Trent Polk on 08/04/2025
Dealer Response
Thank you, Kim! This absolutely made our day! We’re so glad Orlando and David went above and beyond to get your Acadia road-trip ready on time. From the quick OnStar connection to tracking down that brake light part and getting everything cleaned up—this is the kind of service we strive for every single day. We’ll be sure to pass your kind words along to the whole team. Enjoy your trip, and thank you for trusting us with your vehicle!
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