Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
Customer Reviews of Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
Review type:
Great experience
Great Experience
by JB on 12/22/2023Purchased a pre-owned vehicle and Jason made the entire process enjoyablePerfect! Jason is great at what he does and I'm happy you enjoyed the experience.
It was a marathon, but it was worth it!
by Mike on 12/22/2023My wife has a lot of friends in the Rodeo community and we heard about Les Graham from one of her friends. We contacted Les back in August and worked out a deal on custom order Ram 3500. Long story short, we got a great deal on a great… truck.Thank you for your patience, and yes, Les works with hundreds of people in the Rodeo, Cattle, and Horse community. Have a prosperous 2024.
Randy saved the day!
by Mamacita on 12/21/2023Out of no where, my Jeep started having issues starting and continuing to run. Randy was able to coordinate diagnosing the issue, obtaining the needed parts from Dallas and having my Jeep ready to go before 5pm. I had an urgent situation… and Randy took it on as his own. He was sincere in his concern for my situation and worked with his technicians for a fast but proper resolution. Thank you for treating my Jeep and I like we are family at Glenn Polk Jeep!Thank you so much for sharing this. Randy has a great heart and people love him. I'm glad our team was able to make a tough situation much better. Have a prosperous 2024.
Best servicing, Texas
by RT Reyes on 12/21/2023They have the best customer service in Texas. They won’t lie to youI'll take the 'best in Texas' comment any day of the week:) Thank you so much and have a prosperous 2024.
Pickup fixup
by Ben on 12/19/2023Service writers were friendly & helpful, not to mention agreeableThat's what we like to hear!! Thank you, Ben, and Merry Christmas.
Exceeded!
by Gibson on 12/15/2023The salesperson was knowledgeable about each used vehicle. The buying process was smooth, as it could be. I have purchased many vehicles from Polk and each time was a process, as good as it could be. 5 star service.Thank you very much for doing business with us multiple times and Merry Christmas.
Fixed my car
by Charla on 12/15/2023Got my car fixed and it runs like new againAwesome! Thank you for trusting us and Merry Christmas.
Great Experience Stress Free
by Sam on 12/14/2023Overall best buying experience hands down! Excellent customer service! Stress free!I love hearing that, Sam. Thank you and Merry Christmas.
Disrespected
by Disrespected on 12/15/2023I took my 2018 Ram 2500 truck to have the motor looked at as it was using oil. Took it in on Monday morning, 11December 2023. I was told by Jacob, they would get back to me in 2-3 days. By Thursday, 14 December, no one had called. I… called the service dept and talked to Jacob. He didn’t have any information for me and said he would call later. He did call back telling me I needed to approve a $1000 diagnostic fee for them to tear down the motor to find the problem. I spoke with my insurance carrier, and they don’t approve diagnostic fees. I chose to pick up truck to get a 2nd opinion. When I went to pick up the truck, Jacob gave me my keys, and told me I owed $160 diagnostic charge. I asked him for a report of this diagnostic, I questioned what this charge was for and I shouldn’t have to pay for a diagnostic I didn’t get. Jacob told me “you need to leave now and never come back to this dealership again”. As I turned to walk out, another service employee rudely said “I wouldn’t have given your keys back”. This conversation took a matter of just a couple minutes. I can’t believe this employee even has the authority to talk to a customer this way.Service review
by Gary on 12/11/2023Very friendly people like working with them very muchThank you, Gary. We have some amazing employees at Glenn Polk Auto Group. Being family-owned and operated for nearly 30 years affords us that opportunity.
Turbo Service
by Tom Bergstrom on 12/10/2023Randy was great, said he would call back with a quote performed on everything. Steve Schmitz on shuttle also a great guy!Thank you, Tom. Randy and Steve are both great guys.
Courteous!
by D Gibson on 12/08/2023The are professionals and know that the customer is first. They are knowledgeable and communicate all phases of the repair.Saved the day!!!!!
by Lisa Herring on 12/05/2023updated 12/11/2023My truck broke down near Austin a few weeks ago. Long story short another shop was asking to break down engine so I had it towed back locally. Randy and his team were able to identify the problem without engine tear down and got me out… the next day. More than exceeded my expectations!Thank you, Lisa. I am happy Randy and his team were able to save you a lot of time and expense. We appreciate you having it towed back home to let us help.
Great service!
by Chris on 12/07/2023I had some service done on my pickup. It was ready when they said it would be! Very happy!Easy peasy, thank you or coming to see us.
As easy as the process can be
by Jeff Harting on 12/05/2023Les and the team at Glenn Polk are great to work withThank you, Jeff. I appreciate the years of you doing business with Glenn Polk in sales and service.
Great experience!!
by Matt on 12/05/2023Got right to the point and offered the deal! Simple and even delivered the truck to me! Thanks LesThank you, Matt. Les is certainly a straight shooter and I'm glad you appreciated dealing with him.
Rockstar service
by Tim Williams on 12/04/2023Our truck needed some extension work and never received calls back. Les in sales hooked us up with Randy Williams in service! He kept us informed throughout the process. Polite, informative and went way beyond for us!Thank you, Tim. I'm happy sales and service teamed up to get you fixed up. Randy is a really great person and customers love him.
Conquering the Gladiator
by Darrell Jackson on 12/02/2023WOW, WOW, WOW! This was one of the best experiences I have had buying a vehicle. I left with not only a new vehicle (JEEP Gladiator) but also with new friends.Christmas fun
by Tracy on 12/01/2023Glenn Polk Ford of Gainsville Tx is very professional, personable car/truck dealer that I have had the pleasure to do business with. Tanner the salesman that helped me was very personable and professional he made me feel at ease with the… whole process. I felt like he did everything he could to get me the best deal. I felt no pressure at all.We love Tanner too, Tracy. I love hearing that you did not feel pressured and got the best deal possible. Thank you for trusting in us.
In an Out service
by Joe D on 12/01/2023Great crew fast efficient low pressure salesThank you, Joe.
Review
by Elk 2023 on 11/21/2023updated 12/01/2023Very friendly staff and willing to work with you to help you outThank you too. I'm glad we were able to work it out for you.
Our Chrysler, Dodge, FIAT, Jeep, RAM dealership has been in the Gainesville, Cooke County, Grayson County, and Denton County areas for over 22 years, and we’ve been family owned and operated since 1998. That’s 3 generations of our family dedicated to helping you get the best customer service possible. In that time, we’ve strived to help our community, and not just by providing our customers with quality vehicles. We’ve contributed to many admirable causes here in Gainesville, including Make-a-Wish Foundation, Tattered Flag Project, Casualties of War Foundation, and the Boys and Girls Club. We look forward to continuing the lasting relationship we have with these foundations in our community.
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Authorized Parts Store
- English
- Spanish
Thank you, Terry! We’re so glad Frank had the vehicle ready and waiting for you—no pressure, just a smooth and professional experience from start to finish. It’s great to hear our finance team made things just as easy. We truly appreciate your kind words and look forward to seeing you again in the future!
by Trent Polk on 07/15/2025