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Customer Reviews of Hendrick Volkswagen Frisco

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267 reviews
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  • Don't sleep on Volkswagen

    5 out of 5 starsby John Williams on 06/26/2024

    We had a great experience with Jermaine. My son and I came into the dealership to look at a Cross Sport. I've never consider a VW before but after speaking with Jermaine, I have now reconsidered. Great guy and a Great dealership.
    • John Williams, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Volkswagen Frisco. Thanks again for taking the time to leave us this information about your recent visit. Take care!

      by ALI MAHDI on 07/01/2024

  • Very easy!

    5 out of 5 starsby Kendra R on 06/25/2024

    Best car buying experience ever! Honest, efficient, and no high pressure sales.
    • Kendra R, we're happy to hear you had such a positive experience with our team! Thank you for the great review!

      by ALI MAHDI on 06/27/2024

  • Great Experience!

    5 out of 5 starsby ljsquared on 06/26/2024

    I've been a long-time VW driver and very loyal to the brand. Since moving here 13 years ago, I've trusted all of my VWs to Hendrick Volkswagen Frisco for service & sales. Recently I upgraded my SUV and had the most pleasant experience with Robert Fabian. He is the exact opposite of what you think of when you hear "car salesman". Thank goodness he's been at this location for 10+ years because I plan on always buying through him. Thank you for the exceptional service, Robert!
    • Ljsquared, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Volkswagen Frisco. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

      by ALI MAHDI on 06/27/2024

  • I recommend Hendrick Volkswagen!!!

    5 out of 5 starsby Anwar on 06/05/2024

    My experience with Hendrick Volkswagen was great. Zhong Ren was awesome! I have traded my old car for a new Tiguan and my experience cannot be any better. I really appretiate commitment from the team. Thank you!
    • Hi Anwar, thank you for taking the time to leave a review for us at Hendrick Volkswagen Frisco. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

      by ALI MAHDI on 06/08/2024

  • Great service

    5 out of 5 starsby Jacob Taylor on 06/01/2024

    George at VW Frisco is fantastic. Very approachable, professional, and knowledgeable about different options. My wife and I ultimately decided to go another route, but George checked in continuously with us throughout the process to see if there was an option we were interested in. I asked him to do this and I very much appreciated that even though we decided on a different route. Would definitely recommend friends and family to go to VW Frisco and request George.
    • Jacob Taylor, we are so pleased you enjoyed your visit to Hendrick Volkswagen Frisco! We hope to be of service to you again in the future. Best wishes, Hendrick Volkswagen Frisco

      by ALI MAHDI on 06/05/2024

  • Greg And George are the best

    5 out of 5 starsby Chris J on 05/31/2024

    George and Greg work out a awesome deal, they also made sure i was good with the whole deal before proceeding, i would highly recommend them for anything you need
    • Chris J, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!

      by ALI MAHDI on 06/05/2024

  • ROBERT FABIAN at Hendrick VW in Frisco is AWESOME!

    5 out of 5 starsby Paul L on 05/27/2024

    ROBERT FABIAN at Hendrick VW in Frisco is super friendly, courteous, patient, very knowledgeable, and extremely professional. When my current VW lease was ending, I reached out to Robert to help me with my lease return as well as obtaining a new VW lease. Although I arrived an hour earlier than my appointment time, Robert managed to accommodate me right away. Robert was very helpful informing me of the entire lease process, all the vehicle features, as well as advising me with helpful options available. I experienced a very pleasant and smooth transition from the return of my expiring lease, all the way to getting a great deal on a new VW lease, with Robert’s help. If you need a new VW lease or purchase, I highly recommend that you reach out to ROBERT FABIAN, you’ll thank me later.
    • Hi Paul L, thank you so much for your positive comments about Hendrick Volkswagen Frisco! We hope to be of service to you again in the future. Best wishes, Hendrick Volkswagen Frisco

      by ALI MAHDI on 05/28/2024

  • My new VW Car!

    5 out of 5 starsby Devarla on 05/23/2024

    I recently purchased a car from this dealership. Robert Fabian was my sales consultant. He was very helpful and knowledgeable. He answered all my questions and helped me find the perfect car. I would definitely recommend him to anyone looking to buy a car.
    • Devarla, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit.

      by ALI MAHDI on 05/24/2024

  • Great to work as out of state buyer

    5 out of 5 starsby Dan F on 05/13/2024

    Ricardo Bolanos at Hendrick Volkswagen Frisco was amazing to work with. Extremely transparent, great communication, and very helpful every step of the way. I would 100% work with him again.
    • Dan we sincerely thank you for the positive review, and look forward to seeing you again soon!

      by ALI MAHDI on 05/15/2024

  • Loved Paul Gregory!

    5 out of 5 starsby Melissa Evans on 05/06/2024

    Paul and Mark made the buying process so easy and painless. It was like taking with old friends instead of buying a car!
    • Hi Melissa, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

      by Jordyn Smith on 05/07/2024

  • George Strong Makes The Difference

    5 out of 5 starsby Gerard on 04/30/2024

    I bought my last 2 new cars from Hendricks VW. Its not just the cars, it is the folks that work there. George Strong makes a big difference. He makes sure you are happy and satisfied with your purchase. I will always refer my friends and family to George Strong for car purchase's
    • Hi Gerard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Volkswagen Frisco. Thank you so much for your continued patronage to our dealership, it really means the world! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

      by Jordyn Smith on 05/01/2024

  • Great experience in Frisco

    5 out of 5 starsby JHG on 04/27/2024

    I had the pleasure of working with Ricardo Bolanos on a pre owned vehicle transaction. It was one of the easiest and most pleasurable experiences I have ever had purchasing a vehicle. He was transparent and helpful and we were able to come to agreement quickly without the dreaded “back-and-forth” to the sales manager. He also took the time to go above and beyond to meet my expectations and requests. I would highly recommend Hendrick Volkswagen and Ricky specifically.
    • Jhg, thanks for your praise and kind comments about our team!

      by Chris DeLeon on 04/30/2024

  • Mazda CX-5

    5 out of 5 starsby SS on 04/25/2024

    After months of research and dealership visits, I finally decided on the Mazda CX-5, and I couldn't be happier with my decision! This April, I had the pleasure of working with George, and it was nothing short of excellent. From the moment I stepped into the dealership, George was incredibly helpful. His knowledge about the Mazda CX-5 was extensive, and he answered all my questions with patience and detail. What really stood out was his commitment to ensuring I had all the information needed to make an informed decision. He wasn't just selling a car; he was providing a service that was both personal and professional. I had shopped around at multiple retailers before deciding, and it was clear that Hendrick offered the best combination of price and customer service. The buying process was transparent and straightforward, thanks to George's efforts. He went above and beyond to accommodate my needs and preferences, making sure that every detail was handled with care. If you're in the market for a new car, I highly recommend visiting Hendrick VW Frisco. Ask for George Strong, and you're sure to get top-notch service that will make your car buying experience.
    • We're happy you found our staff to be so supportive during your experience here at Hendrick Volkswagen Frisco. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day!

      by Jordyn Smith on 04/27/2024

  • Great First Time Buying Experience!

    5 out of 5 starsby Hazel on 04/20/2024

    Karim was so great to work with! He is very knowledgeable of the cars and helped me make the decision that was best for me. He was very patient and honest. It was my first time buying a car and I had a great experience.
    • Hazel, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!

      by Danny Gomez on 04/25/2024

  • 10/10 Would Recommend

    5 out of 5 starsby Jaidyn on 04/18/2024

    Hendricks VW was great to work with - so happy I was able to get my new car here. Ricky Bolanos was especially excellent; he was efficient, accommodating, found exactly what I was looking for and made it happen! Couldn’t recommend anyone better.
    • Jaidyn, we are so pleased you enjoyed your visit to Hendrick Volkswagen Frisco! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

      by Jordyn Smith on 04/20/2024

  • Best Salesman

    5 out of 5 starsby Terri Martinez on 04/09/2024

    Karim really was the best salesman! He listened to my husband and me and helped us find the deal and car we were looking for. He was very honest and professional! Erick and Terri
    • Hi Erick and Terri! We're so glad that we were able to go above and beyond your expectations and assist you in getting into a new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

      by Jordyn Smith on 04/10/2024

  • Karim Kargozar is the man to see!

    5 out of 5 starsby S B on 03/30/2024

    amazing experience!!! Karim Kargozar was amazing and met all of my needs head on. This is not my first time buying a car and it’s been a long time since I found someone that was a true professional. Karim really listed to me and found exactly what I needed. Thank you so much! I will be recommending all my friends and family go here.
    • S B, we are so happy to read such a great review about Hendrick Volkswagen Frisco! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Grant Saab - Service Director

      by Grant Saab on 04/08/2024

  • 100% recommend George Strong at Hendrick VW

    5 out of 5 starsby Philip on 03/30/2024

    My wife was searching for a car. We found one online and reached out to Hendrick VW and we’re put in touch with George Strong. He answered every question and we went to see it in person and test drive. George had it waiting when we arrived. We drove it and she really liked it. George provided everything we needed to know about it. We let him know we wanted to talk it over and would call him the next day. There was zero sales pressure at all which was refreshing. We called George the next day and said we would take it. He said they were going to detail it and replace the tires. By the next day, she was driving it home! She loves it! George was great and we would work with him again. Thanks again for everything George.
    • Philip, we are so happy to read such a great review about Hendrick Volkswagen Frisco! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Grant Saab - Service Director

      by Grant Saab on 04/03/2024

  • Highly recommend Hendrick VW and George Strong

    5 out of 5 starsby Anna on 03/28/2024

    We contacted George Strong online about a pre-owned Lexus NX and he promptly got back in touch with us. We scheduled a time that day to come in and test-drive the car. After the test drive we said we needed to think about it and would call tomorrow and he said, "OK!"...no pressure at all and we loved it. I cannot stand a high-pressure sales tactic and George nailed it. We called the next day and started the buying process and we are now the proud owners of a great pre-owned car. They put new tires on it as well. A+ experience all the way around. Really fun atmosphere in the dealership as well. Love that all the offices are decorated however each salesperson wants it to be.
    • Anna, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Volkswagen Frisco. We hope to see you soon!

      by Chris DeLeon on 03/30/2024

  • Karim is the greatest!

    5 out of 5 starsby Esy K on 03/28/2024

    Great place to research car buying. Ask for Karim Kargozar. He’s very knowledgeable and professional! A very pleasant experience!
    • Esy, we are so happy to read such a great review about Hendrick Volkswagen Frisco! Thank you, and have a fantastic day!

      by Chris DeLeon on 03/30/2024

  • Buy at Hendrick!

    5 out of 5 starsby Ashley Hestilow on 03/26/2024

    Buying a new car at Hendrick is a breeze! We just got our 3rd car from Ricky Bolanos, and we couldn't be happier! He spends time showing vehicles and going over prices in detail making sure you are actually getting what you want at the price point you want to be at. The process is painless and quick!
    • Hi Ashley, thank you so much for your positive comments about Hendrick Volkswagen Frisco and our staff! Your continued business means the world to us and we look forward to many more prosperous years of working together. If you have any further questions, please give us a call. We're always happy to help! Thank you and have a great day!

      by Jordyn Smith on 03/27/2024


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