Today 8:00 AM - 9:00 PM
Customer Reviews of David McDavid Lincoln Frisco
Review type:
Write a review: Sales
33 sales reviews
Sort by:
Do not do business with David McDavid Lincoln
by Baebae H on 03/11/2025Very poor communications with this dealership. We wired the full amount to the dealership and it took weeks to get our car after constant calls and text. During this time, we could never get confirmation that they received our wire.… Finally the Transport company hired by David McDavid suggested we meet at the local Walmart to deliver our new car and pick up our trade in. He delivered our car and we gave the transport company the trade in. 5 days later a local tow company came to my office saying he had just towed my car from Walmart parking lot. The keys were on the front seat and the car was unlocked. What a mess!!!2013 Lincoln MKS Purchase
by LincolnOwner on 03/11/2025Prince and his management team were helpful and purchasing a 12 year old car with 92000 for a fair price was a very nice surprise.. I only wish I new it needed struts before purchasing. This was the 4th car I have purchased from David… McDavid over the last 15 years and I would not hesitate to purchase again .Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
David McDavid Lincoln Frisco
by Robert C on 02/04/2025This is a new and fine dealership that has the customer convenience and service in mind. Its facility is impressive and the salesman that helped us explained all of the features of the Lincoln Nautilus to us. He put in an extra effort to… make our buying experience as good as possible.Robert C, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
mcdavid Lincoln
by donthave1 on 12/07/2024very pleasant experience, quick and easy, no haggleHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We are always more than happy to assist you if anything else comes up. Take care!
Clean Deal
by PH-GLC43 on 10/03/2024They did what they said; what more could you askHi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Excellent experience purchasing my 2023 Lincoln Aviator!
by Crystal S. on 02/29/2024Winglee Belfer was very attentive without any pressure. She did everything she could do to help us get the best possible deal on our trade and the best price on the Aviator. We loved the relaxed environment of the dealership. We were able… to sign our finance documents in a private lounge with our new car parked in a private garage right next to us that we could see the whole time.Thanks for the great rating! We are always happy to help!
David McDavid Lincoln Was Phenomenal
by MSlaughter08 on 01/05/2024Had the most pleasant buying experience with Tony and Prince on the purchase of my Navigator. They made the process simple and quick and worked to make a deal we were all happy with in the end! Thank you guys!:-) Wow! Thank you for rating us so many stars!
Fantastic experience
by H. Millee on 12/30/2023Loved getting my 2023 Lincoln Aviator from this dealership. Alex Bolor diligently worked to find the vehicle with all the features i wanted, and when he told us that there was one at the factory, he kept us up to date with ETA. The… experience we had once the car was ready was perfect and it took no time at all. Loved this dealership!H. Millee, thanks so much for rating us so high! Be safe on the road!
David McDavid Lincoln in Frisco, Tx
by Patricia on 09/08/2023I had the best time with Chad and Richie at the dealership. I had to drive 3 hours from a different city to get there, but it was worth it. They had the exact car I wanted and they made everything as stress free as they could, considering… the heat we were having. Chad realizes that Lincolns are expensive and he made sure he made us comfortable in every way with our new buy. Richie, the finance manager was so much fun and he made sure we understood everything we needed, and made sure I was physically comfortable, since I was in a cast for a broken tibia. Chad helped get out car on our car trailer in the heat and get it all strapped down and safe, along with followup afterwards. I can't say enough good things about both of them.Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
My New 2023 Nautilus
by Dwight1 on 08/15/2023I asked for a car with all the features that my 2015 MKX had. I was sold a car without the one feature we had realized liked adaptive cruise control. We didn’t notice it wasn’t available until we got home with the new car. The dealer did… say they were looking for a car for us with the option we wanted. But have not found one.Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Great Buying Experience
by Proud Buyer on 02/02/2023The dealership made everything easy from the test drive through the business office engagement. My salesperson was very knowledgeable and professional. So far I have enjoyed ownership of my new Lincoln Navigator.Thank you! We hope to be of service to you again!
Car purchase
by Mike Wil on 12/27/2022Eddie was extremely fast and efficient in preparing my car and papers.:-) Wow! Thank you for rating us so many stars!
False advertising and/or Bait and Switch
by AJ on 07/17/2022I scheduled a test drive of a Certified Pre-Owned 2019 Lincoln Navigator Reserve and they mentioned that they had a 2018 Navigator Select as well. I mentioned that I could view both. I was given a text message confirming both vehicles are… ready for me to test drive. When I got to the appointment, they had a 2018 Lincoln Navigator Select for me to see but they didn't have the 2019 Lincoln Navigator Reserve at the dealership. They said the GM liked to drive it and he took it out and was an hour away. I was very disappointed as I drive 30 minutes to get to the dealership. I rescheduled to test drive 2 days later. Two days later I did test drive the vehicle and decided to purchase. After finalizing the price, I began filling out the Lincoln Financial Loan Application. When almost done with the application, the sales manager tells me that the vehicle is not Certified Pre-Owned and that they would have to have the service department take a look at the vehicle to Certify it and that they would call me tomorrow. I replied that it is listed as Certified Pre-Owned on 2 separate websites. They said that it was a mistake. I said ok, please call me tomorrow. I have not received a phone call and they have not replied to any of my text messages. Steer clear of this dealership. Seems like they were false advertising and/or going to a bait and switch.Abraham, we're so sorry to hear that you had this experience with our sales department. This does not reflect the culture and standards that we are known for. Please reach out to us at (469) 405-3736 or email customer.service@mcdavid.com at your earliest convenience. You may request to speak with Tony Gonzalez, our General Manager. Thank you for bringing this to our attention and we look forward to addressing your concerns.
Great Teamwork!
by TippiPaws on 12/04/2017I've bought several cars from David McDavid in Plano and love the experience. The are so very good about being a team to support you in all areas of the dealership whether or not I'm getting my oil changed or shopping for a new car.… Would highly recommend them.Great Dealership and car buying experience
by lisa7683 on 10/17/2017updated 10/30/2017Susan and AJ were great at helping me through the car buying process. They were polite, informative, helpful and did not pressure me at all. Susan worked around my schedule and stayed late to help me get car home the same day I test drove… it. Excellent dealership and service. Thank you Susan!Great car buying experience
by ShawnCa on 10/03/2017updated 10/13/2017Our salesman Henry Ford, made this one of the most simple car buying experiences yet. Would recommend to friends, family, co-workers. Great price, great car, great sales team. I would not be fillingPretty Awesome Experience
by alex2186 on 10/02/2017Overall, it was a pretty awesome buying experience and Sue was great. We will definitely pay them a visit when shopping for our next car...Henry Ford at David McDavid Lincoln in Plano is the best!!
by shirley4425 on 09/24/2017Great service and attention to detail. Couldn't ask for a better sales rep!Great Experience
by TillmanTwins on 12/04/2015I recently went to David McDavid's Lincoln in Plano to purchase a vehicle I found through my insurance company's car buying service. I had narrowed the search down to my top five vehicles and this one was going to be the first one I looked… at. Unfortunately, I called one day after that vehicle was sold. But the Sales Rep (Mr. James) was very optimistic that he would have another vehicle that could fill my needs. The very next day, my husband and I went to the dealership, was pleasantly greeted by Mr. James, and he went right to work with us. I am all about business and Mr. James did an awesome job walking us through various options, not wasting time on vehicles that did not suit my needs or exceed my budget. He answered all of my questions then gave my husband and I the space we needed to talk privately. Needless to say, 3 hours later, I drove out of the lot with a vehicle better than the one I originally saw, and it was less expensive. I didn't even bother to go look at the other four vehicles in my top five. (I'd never done that before) I can be a demanding customer, but Mr. James was patient, understanding, and very pleasant to talk to. I was overwhelming pleased with the entire experience and I would highly recommend this dealership to anyone looking for a vehicle.Mercury Mariner Purchase
by odessajack on 11/30/2015I had researched many listings for this vehicle and found the perfect low mileage used Mariner at David McDavid Lincoln. My salesperson, Brenda S.was very helpful and provided good communication and follow up. Pricing was very fair and… reasonable. Since I was located 300 miles away and unable to view the vehicle in person, more photos of the vehicle would have helpful, but otherwise, I had a very smooth and easy purchase. Transport from the airport was a nice service.Disappointing and untrustworthy.
by Madi1974 on 09/11/2015After spending a few months talking to someone in Sales, explaining my dislike of the car-buying process, explaining the problems I had with buying my previous Lincoln, I gave this dealership a shot. I told him that I was shocked that in… my previous experience a dealer had dropped over $100 a month in payments during a bidding war and that I was already distrusting of car sales people. The gentleman at David McDavid assured me I was in good hands this time around, that no one can beat their prices because they do so much volume. The time came to get a new car and he gave me his price. My gut told me something was not right, so I checked with another dealer. David McDavid of Plano was over $4000 more over the life of the 3 year lease. I was floored. And you know what? The guy had the nerve to come back and offer me a better price than I got at the other dealership. Why didn't you just give it to me in the first place? Car buying should not be a game to see who you can milk for the most money, even if you are a luxury car dealership. I felt cheated and I will never trust these people again. He knew I was a smart consumer, that I did my homework and he still did this. I went with the other dealership who gave me a much better price without having to negotiate and I will never look back. Shame on you.Hello and thank you for bringing this to my attention. Im disappointed to hear that you were less than satisfied with your experience in our dealership. There are many factors that contribute to the price of a vehicle and I am sorry that we were not able to offer the vehicle you wanted for the price you felt was fair. Please give me a call at 972-943-2108 at your earliest convenience as I would like to sit down with you so we can look over the invoice together and determine which features may have increased the cost of the vehicle. If for some reason I am not in the office, please leave your name and best contact info. Best, Johnny YanezGeneral Sales Manager
Lincoln Nautilus
Lincoln Aviator
Lincoln Corsair
Lincoln Navigator
About our dealership
David McDavid Lincoln is here to meet each of your automotive needs by providing friendly service, precise attention to detail and, of course, a superb selection. So whether you're in the market for a new Lincoln model, a preowned car, a replacement part or you just need a quick oil change, be sure to make our Plano, Texas dealership your first and only stop.
What sets us apart
David McDavid Lincoln is committed to making sure you have a fantastic Lincoln experience. No matter what model you're interested in, new or used, we invite you to visit our dealership today.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Hi, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (972) 964-5000 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
by Peter Joyson on 03/13/2025