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David McDavid Lincoln Frisco


6400 TX-121, Frisco, TX 75034 (map)
Today 7:00 AM - 9:00 PM
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Yes (8) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
False advertising and/or Bait and Switch
Written by AJ on 07/17/2022

I scheduled a test drive of a Certified Pre-Owned 2019 Lincoln Navigator Reserve and they mentioned that they had a 2018 Navigator Select as well. I mentioned that I could view both. I was given a text message confirming both vehicles are ready for me to test drive. When I got to the appointment, they had a 2018 Lincoln Navigator Select for me to see but they didn't have the 2019 Lincoln Navigator Reserve at the dealership. They said the GM liked to drive it and he took it out and was an hour away. I was very disappointed as I drive 30 minutes to get to the dealership. I rescheduled to test drive 2 days later. Two days later I did test drive the vehicle and decided to purchase. After finalizing the price, I began filling out the Lincoln Financial Loan Application. When almost done with the application, the sales manager tells me that the vehicle is not Certified Pre-Owned and that they would have to have the service department take a look at the vehicle to Certify it and that they would call me tomorrow. I replied that it is listed as Certified Pre-Owned on 2 separate websites. They said that it was a mistake. I said ok, please call me tomorrow. I have not received a phone call and they have not replied to any of my text messages. Steer clear of this dealership. Seems like they were false advertising and/or going to a bait and switch.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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David McDavid Lincoln Frisco on 07/26/2022
Dealer Response
Abraham, we're so sorry to hear that you had this experience with our sales department. This does not reflect the culture and standards that we are known for. Please reach out to us at (469) 405-3736 or email customer.service@mcdavid.com at your earliest convenience. You may request to speak with Tony Gonzalez, our General Manager. Thank you for bringing this to our attention and we look forward to addressing your concerns.
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