Crest INFINITI
Customer Reviews of Crest INFINITI
Review type:
Crest Infiniti Rated Ten Stars
by cdill on 07/19/2015Crest Infiniti service department is the best in the Dallas/Ft Worth area. I bought an Infiniti from Swell Infiniti in 2004 and had an issue with it. Swell Infiniti could not correct the issue and blamed me for the problem. Took it to Crest… service and they corrected the issue with no charge to me. Since I have bought 4 Infinitis from Crest and only Crest Infiniti service has serviced them. The Service Director and Manager have the best interest of their customer as do the service writers. They are all professional, friendly and make sure your care is taken care of. I have never had an issue that Crest service department did not take care of in a speedy manner. They always have a loan car ready for you if you need one and make an effort to get you in and out quickly. I will continue to buy cars from Crest and will continue to take them to Crest for service. I highly recommend Crest Service department. In closing the mechanics that work at Crest are the best in the business.Clueless service agents and not attentive
by agaurav on 07/14/2015We bought our Infiniti QX60 at Crest but have constantly had transmission problems that Crest has been unable to resolve ever after 18 months. Their service agent hasn't been very helpful either and it takes a long time to get a loaner… vehicle even when you make an appointment. Usually I have been able to get a loaner in 15-45 min but recently I waited more than an hour to get a loaner and then the person says that they actually don't have any loaner. Could I wait another hour or would I come back with a new appointment? I am guessing that they discourage QX60 owners like me since they don't have a fix for the QX60 transmission shuddering at low RPM and shaking violently. Interestingly, while I was there I heard at least two more customers having some sort of complaints with their vehicle or the service they received. Seems I am not alone...Don't trust Crest Infiniti Service
by rbeyga on 07/06/2009I had an interesting adventure over the last few days.. Three days ago, conveniently before the fourth of July weekend, I was driving my 2004 G35 Coupe on the interstate when all of a sudden the check engine light came on and the car slowed… down to 25 miles per hour (called limp mode). I made it back to my apartment, hooked up my code reader, and found out that there was a problem with the accelerator pedal sensor. I wasn't sure if there was a loose ground wire or if the sensor was bad, so I took it in to have the Crest Infiniti Service team look at it on the Monday after the weekend. After dropping off the car at 9:00 AM and being informed that there was a $132 automatic diagnostic fee, I was given a loaner and told that my service rep, Terry, would call me as soon as he knew something. At 2:30, I decided to call Terry and see what was going on with the car. He answered and told me in an annoyed tone that he was off on his lunch break, and that he would call me when he got back to his office. At 4:30, I got a call from him, telling me that my car needed a new accelerator pedal assembly, a new throttle body, and some other parts, totaling, with labor, $1100. Well, I know a few things about cars, and I know that there was nothing wrong with my throttle body. The codes that the code scanner gave me had nothing to do with the throttle body. Additionally, the break down for the job was $500 for parts and $600 for labor. It takes a few minutes to change out the accelerator pedal assembly, and, at the absolute most, one hour to change the throttle body. If you divide the $600 of labor by an hour and ten minutes, you arrive at a value of $500 per hour. How can this dealer justify charging this kind of rate!?!?! I went back to the dealership and asked Terry to put the car back together and that I would take it home and fix it. At this point he got frustrated and, menacingly, told me that the car would end up with him one way or another, because, he said, that I didn't know how to program the idle. (By the way: it's very easy to program the idle. The car automatically programs the idle after a series of turns of the key/pushes of the gas pedal..) Oh, he also tried to tell me my car needed a new clutch, which would bring the cost of parts alone up to $2330.25 (Here, I also saw unnecessary things for the job, such as the clutch master cylinder and clutch slave cylinder. These don't need to be changed when swapping out the clutch). I don't even want to know how much they would have charged me for labor. And I don't think my car needs a new clutch, anyway. Afterwards, I went to the parts department, got the pedal assembly for $200 and replaced it myself in 10 minutes. The car is running as well as before the problem. Whatever you do, don't bring your car to Crest Infiniti for service work unless you have warranty!! Even then, make sure they don't mess something up while they are "fixing" it for you. I don't know how other Infiniti dealers in this area perform, I just know not to recommend this one! Please go to another place and save yourself the hassle/mistreatment/ripoff.Take your car to SEWELL and save yourself the HEADACHES!!!!
by rokuss on 05/29/2009Here is a list of issues with this less than stellar dealer: 1) They will throw in a BS charge when you purchase your car 2) Got smudges on my headliner at delivery 3) Had to come back over 3 times to clean headliner (still looked… like crap) 4) Got paint overspray from trying to fix smudges on headlier on passenger headrest, armrest, grab handle and rear of passenger seat. 5) Took car for service and issue wasn't even fixed! (They had my car for over 5 days) 6) Customer service sucks. Right when you pull up, the porters look like you then continue their business. Service advisors act like you are bothering them! I took it to [another dealership] and they did the following: 1) Immediately greeted me 2) Had my car for 1 day 3) Fixed my issue 4) Called me up a few days later to ask how my service went!!!! I decided to give Crest a chance after i bought the car but regret my decision. My car goes to [the other dealership] for service from now on!OVERCHARGED!
by axk on 01/21/2009We just had a bad experience with Crest. Is surprising because 8 yrs ago we love our sales person Jay and between Crest and Sewell, Crest treated my husband (who was 25yrs old 8 yrs ago) seriously. Anyway, we brought in our car for a… service. They told us it was the idle Valve problem. First, we did our homework and called all Infinity dealership and ask for pricing. We go $310.10 from the parts department for the idle valve. When we got our service reps Matt (watch out for this guy, he's sneaky and got attitude) we acted stupid and said how much was the price? he said $360. We told him we got $310.10. He said let me call and put us on hold. Then he got back to us and said, NO, I cannot give you that price, that's the price for shop. The list price is $360. Then he suggested to meet in the middle and thats the best price he can get us, $330. Of coarse we agreed. Then we call our friend who is a mechanic. He called infiinity and he said, Nope, the LIST price is $310.10 and as a shop he gets 20% off that. Sure enough, when the car was done fixed we went to the front desk lady and ask her to check the price. She got us $310.10. (Matt lied twice). We drove it home fine. I usually drive the infinity with 3 kids under 4 yrs old. That day I told my husband since i don't need the car that I want him to test drive to work. Sure enough, it went crazy. It was going 2500rpm on a red light. If that was me driving, I would of not know what to do. So he brought it back to the dealership that night and told them the problem. Next day no one called until he called them at 4pm (horrible service, no updates). Talked to Matt. He start raising his voice saying " I don't appreciate you changing the price...blah...blah..blah.." He also accusing us that someone else than infinity did something to the car because one of the bolt was a wrong bolt and they cannot unscrew it. My husband is not someone who easily gets mad, he is one of the most patient person ppl know. He was so mad how he was treated after spending $600 to fix the valve, not only that, he was accused of something we didn't do AND they are saying that we need to fix the ECU ECM which cost $1600. We're like WHAT??? when we brought it in the ECM wasn't fried. We talked to 2 of our friends who is a mechanic. One works at a regular shop, one works for Lexus. The guy from lexus said the only way to fry it if u jump it wrong or testing it and did something. Well, guess who did all that? The CREST inifinity dealership. SO we complained to the desk and requested someone else to handle us instead of Matt. We told her the whole situation. Her reaction when we told her about Matt's attitude, she rolled her eyes seems like this is not the first time he did this. The supervisor or service director, Eric decided to handle our case. He said that he can help us out when we decided to fix the ECM. So we once called around again to places that sells ECM and all other infinity dealership. Grubbs actually for $982 something. Crest's is $1200, Sewell, $1100 something. Eric said that he would give us the "fleet" price (yeah, whatever) and 15% discounts. The 2 lowest price we got was Crest at $1500 out the door and Grubbs $1550 out the door. $50 difference and Crest claim to give us fleet pricing and 15% off (WHATEVER). There wasn't any discount through Grubbs. You would think with at $1600 service a FLEET PRICE AND 15% OFF would make a difference. Maybe is a fleet price after jacking up the price at 200%. The worst part was that Eric had said that is a difference in personality between my husband and Matt. The fact is that CREST will release and UNSAVE claimed "FIXED" vehicle when is not fixed properly. Misdiagnosed probably, but didn't want to admit. Could of fried our ECM (the only ppl who worked on the engine) but didn't want to admit it. Conclusions: we paid so much money and the car is not fixed and they want us to pour in more money to get it fix with them. Bring it to other infinity place insteadHold on to your Wallet, they want it all
by wallace3 on 06/28/2008Everytime I have had service here it cost 2-3 times anyone else. I bought in the past here, but will not again [violative content deleted] does a better job with their cuctomer service. They want to serive those that do not think aout how… much it will cost.SO we complained to the desk and requested someone else to handle us instead of Matt. We told her the whole situation. Her reaction when we told her about Matt's attitude, she rolled her eyes seems like this is not the first time he did this. The supervisor or service director, Eric decided to handle our case. He said that he can help us out when we decided to fix the ECM. So we once called around again to places that sells ECM and all other infinity dealership. Grubbs actually for $982 something. Crest's is $1200, Sewell, $1100 something. Eric said that he would give us the "fleet" price (yeah, whatever) and 15% discounts. The 2 lowest price we got was Crest at $1500 out the door and Grubbs $1550 out the door. $50 difference and Crest claim to give us fleet pricing and 15% off (WHATEVER). There wasn't any discount through Grubbs. You would think with at $1600 service a FLEET PRICE AND 15% OFF would make a difference. Maybe is a fleet price after jacking up the price at 200%. The worst part was that Eric had said that is a difference in personality between my husband and Matt. The fact is that CREST will release and UNSAVE claimed "FIXED" vehicle when is not fixed properly. Misdiagnosed probably, but didn't want to admit. Could of fried our ECM (the only ppl who worked on the engine) but didn't want to admit it. Conclusions: we paid so much money and the car is not fixed and they want us to pour in more money to get it fix with them. Bring it to other infinity place instead of CREST! Believe me is not worth the headache. This place is good for those ppl that doesn't shop around before going in the dealership and get quoted for the HIGH price. SOOOO OVERCHARGED!!!
We just had a bad experience with Crest. Is surprising because 8 yrs ago we love our sales person Jay and between Crest and Sewell, Crest treated my husband (who was 25yrs old 8 yrs ago) seriously. Anyway, we brought in our car for a service. They told us it was the idle Valve problem. First, we did our homework and called all Infinity dealership and ask for pricing. We go $310.10 from the parts department for the idle valve. When we got our service reps Matt (watch out for this guy, he's sneaky and got attitude) we acted stupid and said how much was the price? he said $360. We told him we got $310.10. He said let me call and put us on hold. Then he got back to us and said, NO, I cannot give you that price, that's the price for shop. The list price is $360. Then he suggested to meet in the middle and thats the best price he can get us, $330. Of coarse we agreed. Then we call our friend who is a mechanic. He called infiinity and he said, Nope, the LIST price is $310.10 and as a shop he gets 20% off that. Sure enough, when the car was done fixed we went to the front desk lady and ask her to check the price. She got us $310.10. (Matt lied twice). We drove it home fine. I usually drive the infinity with 3 kids under 4 yrs old. That day I told my husband since i don't need the car that I want him to test drive to work. Sure enough, it went crazy. It was going 2500rpm on a red light. If that was me driving, I would of not know what to do. So he brought it back to the dealership that night and told them the problem. Next day no one called until he called them at 4pm (horrible service, no updates). Talked to Matt. He start raising his voice saying " I don't appreciate you changing the price...blah...blah..blah.." He also accusing us that someone else than infinity did something to the car because one of the bolt was a wrong bolt and they cannot unscrew it. My husband is not someone who easily gets mad, he is one of the most patient person ppl know. He was so mad how he was treated after spending $600 to fix the valve, not only that, he was accused of something we didn't do AND they are saying that we need to fix the ECU ECM which cost $1600. We're like WHAT??? when we brought it in the ECM wasn't fried. We talked to 2 of our friends who is a mechanic. One works at a regular shop, one works for Lexus. The guy from lexus said the only way to fry it if u jump it wrong or testing it and did something. Well, guess who did all that? The CREST inifinity dealership.
Excellent Service (Warranty Work)
by g37s_driver on 06/22/2012updated 05/04/2025I have received excellent service on my 2009 G37S from Derrick and Keith (and their manager, James) in the service department. Keep up the great work, fellas!Ask for Derrick
by anonemus on 11/24/2012updated 05/04/2025Had to take my vehicle in for warranty work. Derrick took excellent care of me, kept me informed, and got me in-and-out quickly. Thanks Derrick.
Since we first opened our doors 25 years ago, Crest INFINITI has earned a strong reputation as a top-notch Dallas-area INFINITI dealer. Dedicated to providing our customers with true value and unparalleled customer service, Crest INFINITI has become one of the leading Texas INFINITI dealerships. Quite simply, we are committed to making sure each and every customer is treated with the highest level of respect and courtesy. At Crest INFINITI, we consider our customers to be our family, and as such, we strive to provide the utmost in customer care.
As a respected Texas INFINITI dealer, we believe our success is credited to not only our focus on the customer, but also to our focus on community. As long time members of the greater Dallas community, Crest INFINITI looks to help better our local neighborhoods through involvement in several prominent organizations, such as the American Heart Association, Emmitt Smith Charities and the Wounded Warrior Foundation.
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
- English
- Spanish
The whole staff at Crest Infiniti doesn't care about you. They only care about the money that you can take out of your wallet and put into theirs. They are REAL nice when it comes to selling you the car but when it comes time to service it, then you can just forget customer service. I walked in when my service guy was eating his lunch and his attitude was that I was inconviencing him. Take your car to Sewell and get serviced the right way. I love how I am greeted as soon as I step out of my car by the porter or service advisor. No, I don't work for Sewell but I've given Crest too many times to make things right and they just screw up every time.
by rokuss on 12/06/2010