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Crest INFINITI


6100 State Hwy 121, Frisco, TX 75034 (map)
Today 9:00 AM - 8:00 PM
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Dealership Service Review

3.5 out of 5 starsservice Rating
Don't trust Crest Infiniti Service
Written by rbeyga on 07/06/2009

I had an interesting adventure over the last few days.. Three days ago, conveniently before the fourth of July weekend, I was driving my 2004 G35 Coupe on the interstate when all of a sudden the check engine light came on and the car slowed down to 25 miles per hour (called limp mode). I made it back to my apartment, hooked up my code reader, and found out that there was a problem with the accelerator pedal sensor. I wasn't sure if there was a loose ground wire or if the sensor was bad, so I took it in to have the Crest Infiniti Service team look at it on the Monday after the weekend. After dropping off the car at 9:00 AM and being informed that there was a $132 automatic diagnostic fee, I was given a loaner and told that my service rep, Terry, would call me as soon as he knew something. At 2:30, I decided to call Terry and see what was going on with the car. He answered and told me in an annoyed tone that he was off on his lunch break, and that he would call me when he got back to his office. At 4:30, I got a call from him, telling me that my car needed a new accelerator pedal assembly, a new throttle body, and some other parts, totaling, with labor, $1100. Well, I know a few things about cars, and I know that there was nothing wrong with my throttle body. The codes that the code scanner gave me had nothing to do with the throttle body. Additionally, the break down for the job was $500 for parts and $600 for labor. It takes a few minutes to change out the accelerator pedal assembly, and, at the absolute most, one hour to change the throttle body. If you divide the $600 of labor by an hour and ten minutes, you arrive at a value of $500 per hour. How can this dealer justify charging this kind of rate!?!?! I went back to the dealership and asked Terry to put the car back together and that I would take it home and fix it. At this point he got frustrated and, menacingly, told me that the car would end up with him one way or another, because, he said, that I didn't know how to program the idle. (By the way: it's very easy to program the idle. The car automatically programs the idle after a series of turns of the key/pushes of the gas pedal..) Oh, he also tried to tell me my car needed a new clutch, which would bring the cost of parts alone up to $2330.25 (Here, I also saw unnecessary things for the job, such as the clutch master cylinder and clutch slave cylinder. These don't need to be changed when swapping out the clutch). I don't even want to know how much they would have charged me for labor. And I don't think my car needs a new clutch, anyway. Afterwards, I went to the parts department, got the pedal assembly for $200 and replaced it myself in 10 minutes. The car is running as well as before the problem. Whatever you do, don't bring your car to Crest Infiniti for service work unless you have warranty!! Even then, make sure they don't mess something up while they are "fixing" it for you. I don't know how other Infiniti dealers in this area perform, I just know not to recommend this one! Please go to another place and save yourself the hassle/mistreatment/ripoff.

  • Recommend this dealer? No

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rokuss on 12/06/2010
The whole staff at Crest Infiniti doesn't care about you. They only care about the money that you can take out of your wallet and put into theirs. They are REAL nice when it comes to selling you the car but when it comes time to service it, then you can just forget customer service. I walked in when my service guy was eating his lunch and his attitude was that I was inconviencing him. Take your car to Sewell and get serviced the right way. I love how I am greeted as soon as I step out of my car by the porter or service advisor. No, I don't work for Sewell but I've given Crest too many times to make things right and they just screw up every time.
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