Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Fort Worth
Review type:
Excellent
Love our Ram truck
by David F on 04/14/2023Ivan Vasquez spent time with us, to help us get the exactly what we wanted!! Great job IvanHi David, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM North Fort Worth. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome experience
by HCH1984 on 04/12/2023My wife and I drove three hours to the AutoNation dealership to buy a Jeep she found online. The price she saw online, which seemed too good to be true, was indeed the price we paid. Nyle Moore was our salesman and he made the experience as… smooth and painless as possible. We will certainly be recommending AutoNation to our family and friends.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Smooth
by 15 sonata on 04/11/2023Smooth. Quick. Don was great !!Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Bad Service all around
by Christopher on 04/10/2023I had a 745 am appointment for an oil change. I arrived at 720 am. I was forgotten about until 920 am (2hours later) when I enquired about the status of my vehicle. No one could even find my vehicle more less tell me the status...so 10… mins later at 930 they finally found my vehicle and hurried and got it into a bay... So about 1020 am my car was finished. 3 hours...to do an oil change at 745 am. Good thing I have no life and could wait around while I was totally looked over and discarded.Hi Christopher, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 642-7894 to discuss what we can do to help.
An expensive leak
by Ram_Rebel on 04/10/2023I took my truck in for a leak everything worked fine but water was getting in the vehicle. There has been a known issue with this so I contacted RAM support for them to assist me. Once they take my truck apart for some odd reason the radio… frequency stopped working not at all related to my initial problem but related to the leak. And then there was a battery issue where I had to buy a new battery because the battery for some odd reason stopped working again not a problem I went in there with. RAM support was awesome in helping out with these issues but the dealership made a very difficult throughout the process.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 642-7894. We hope to hear from you.
3rd Vehicle purchase in year
by Rugsales on 04/10/2023The people at the dealership are extremely easy to work with and care about your time.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
good communication, fast responsiveness
by aholbrook on 04/09/2023I bought my car from Audi Plano with Tracy. Tracy was a stud and did everything he could to make the purchase as smooth as can be. I don't know if buying the car online through Autonation would've been different, but buying it from a… salesperson and having the car delivered to San Antonio was a bit more of a hassle than I think anyone involved expected. Paperwork having to be sent via next-day air, lots of back and forth, that type of thing that makes the process easier with Carvana or the like. That said I am glad I did this process. Good communication with real people, a better price than Carvana or the like, and a car that was cleaned and detailed prior to its delivery. Thanks Tracy, and thanks Audi Plano for the solid experience.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
My Buying Experience .Auto Nation Chrysler Dodge Jeep Ram North Fort worth
by Jose Garcia on 04/07/2023these guys are amazing!!! I highly recommend this dealership and all their staff. We worked with andrey Vanzzini and manager all the time.they are very Kind, honest and courteous. Excellent service and great deal thank you very much for… your service.Hi Jose, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM North Fort Worth and we hope to be of service again in the future.
Great overall experience
by Freddy21 on 04/03/2023Very courteous from the moment I walked through the door. Informed me of upcoming services.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
NO-HASSLE
by Warren L. on 03/29/2023Best price for what I was looking to purchase plus hassle-free.Hello Warren, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Mr. Fred Johnstone
by FreddieJ on 03/20/2023The service is really good. I always take my vehicle in the night before for repairs. Always a great experience. Dana Dahl is the best service person by far.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
John Anderson
by Johnpam13 on 03/20/2023I would like to thank Larry Rivera he was on point from the first phone call to the end great guyHi, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!
Great Service
by Denise A. on 03/16/2023Took my Jeep in for it's first oil change and tire rotation. All went well, except the technician did not rotate in the spare tire like I asked and the service advisor wrote on the ticket. I didn't notice it until I got home. I called… the service advisor and he double checked with technician and he didn't do to. The service advisor apologized and got me in at my convenience the very next day and had it corrected. I am very happy!!!Hi Denise, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Oil change
by Wacokid on 03/16/2023Was attended to right away, staff was very helpfull,Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Above and beyond!!!
by ALemons on 03/16/2023Don and the whole service team went above and beyond! My service appt was scheduled for early Mon (3/13) morning. I asked if I could drop off my vehicle early over the weekend, Saturday specfically, so I was not rushing to drop of my kids… or be late to work on Monday. They happily accomodated my request. A little while after I dropped off , less than a hour, Don from the service team called to let me know they had accessed my vehicle. He confirmed what I had assummed was the issue, battery needed to be replaced. Additionally he let me know that they would be able complete everything that same day, including the oil change and tire rotation I needed as well. This was unexpected as my appointment was techinically scheduled for Monday, totally made my day! Thank you Don and team!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Electric Problems
by Heather on 03/10/2023My Service Advisor Kyle was great. He communicated the whole time my truck was being looked at.Hello Heather, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Standard oil change and tire rotation
by Bryan LaFave on 03/07/2023Very easy to make the appointment. Arrived on time and was immediately greeted and checked in. I was shown the lounge, which was large and comfortable. There are no refreshments, which is unfortunate. It would be nice if a place of this… nature had a coffee option. The service went smoothly, no issues. Checkout was easy, and everything was explained. Prices seemed a little high, but overall a good experience.Hi Bryan, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent service and guidance
by Riazamed on 03/01/2023Excellent service and guidance from JosephHello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Dana is amazing
by Gary Storts on 03/01/2023Dana has been amazing each time I have worked with her. My truck service is always done on time.Hello Gary, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Buyer
by Mister1 on 02/27/2023Excellent. Transparent.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Do not recommend
by Esther Jamie on 02/19/2023Very disappointed with the communication. Dropped car on a Tuesday, didn't hear from them until Thursday afternoon when I approved the repairs, and then never heard from them again unless I reached out and they could NEVER give me an… estimate of when the car would be ready. Finally heard from them the car was ready the following Wednesday (over a week for replacing one "sensor" for over $1,000). Picked the car up and it still had the exact same problem. They hadn't fixed it. I ended up taking to another jeep dealer who immediately diagnosed the problem and made the repairs in one day.Hello Esther, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (817) 642-7894 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 08/01/2024