Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Fort Worth
Review type:
Excellent
Horrible Service Department
by Kodydgould on 09/13/2023Ordered our part, cancelled our original appointment, did not call back to reschedule our appointment until I finally called them, informed them of a vibration in the vehicle and they said they would look at it at the scheduled appointment… two weeks later, they did not look at it due to not remembering talking about that, the issue was on the service ticket, did not comply with the 10 Wagoneer promises, no cleaning of the car, no courtesy vehicle, did not provide a premium experience, refused to correct updates/recall issues, wanted to make additional appointments, after an oil change they put a reminder sticker on dated for January of 2023 (we changed the oil in July), the same sticker allowed for 900 miles until the next change, Danny is an awful service advisor, Don Ferguson is his awful boss, they took advantage of my wife and just told her no to everything, she finally told them to install the door panel and give the car back, we will be going somewhere else from now on.Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM North Fort Worth. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 642-7894 to discuss what we can do to help.
Not prepared
by Wesrogers on 09/13/2023FCA called me to have a dangerous recall completed. The store called me to set the appointment and assured me the part and technician would be there. I arrived to find out they did not have the part and would need to order it. So I have to… find time to go again.Hi, we are disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM North Fort Worth. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 642-7894. We hope to hear from you.
Car missing
by Fran on 09/06/2023Bought a truck here a few weeks ago, out of state purchase. The dealership arranged transport. The vehicle was delivered to the wrong place (not us) and the location of the car is currently unknown.Hi Fran, we regret your experience with us here but are glad you brought this to our attention. Please call our General Manager at (817) 642-7894 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Would Recommend
by Ruth Reyes on 09/05/2023Great car buying experience, everything was fast and easyHi Ruth, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM North Fort Worth! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service with a smile... and coffee
by Loretta Helm on 09/01/2023Checked in to get oil change and tire rotation. Sat in the waiting room and enjoyed some coffee while I waited. They even washed the car and I was in and out in an hour. Amazing!Hi Loretta, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Helpful and professional sales process!
by Todd A on 08/31/2023I researched and shopped for the particular new RAM truck we wanted. Autonation had it on the lot and at a fair price, so, we drove out there, test drove it, and bought it the same day.Hello Todd, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Made purchasing a new vehicle hassle-free.
by AlexandraVM on 08/30/2023Professional and approachable. Charles and Demarcus were thorough and supportive.Hello, we're happy to hear you had such a positive experience with our team. We always strive to provide personable and excellent customer service. Thank you again for the review!
ram 1500 4x4 purchase
by D Vela 357 on 08/24/2023Excellent experience. Quick and easy.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Best experience I’ve had buying a vehicle!
by Amanda O. on 08/24/2023This was the best experience I’ve ever had while purchasing a vehicle! Jorge and Demarcus were quick to get back with me on any questions I had or information I needed. They were very professional while still being enjoyable to chat with.Hello Amanda, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Reliable Most of the Time
by John Tilley on 08/24/2023I bought the service plan and this has allowed me to be consistent with the care for my car. Nearly every time I’m there, I’m treated wonderfully. Occasionally, I run into delays and responses that appear to divert blame. I once waited 3+… hours for a warrantied tire change. When I experienced black smoke and slipping gears after an oil change, I was accidentally told to go to the dealership (not enough research and also admitted he knew which day I was there) and that it was just an overfill of oil. I read and research too. This doesn’t fit. All I wanted was it fixed and I did get my car back fixed.Hello John, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything we can do for you.
Jeep Service
by Charlie on 08/22/2023Professional service and I am pleased.Hi Charlie, thank you so much for your positive comments about AutoNation Chrysler Dodge Jeep RAM North Fort Worth! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ram 1500 service
by Ozcardshop on 08/14/2023Overall great communication and great experience. Service reps are an awesome bunch who aren’t trying to hide things for you and go over all services.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Truck
by Michelle on 08/13/2023I have never been so disappointed in a dealership. Bought a truck at the end of June and for over a month nothing but trouble with getting truck fixed. Dropped balls, making people wait all day just to say that they haven't even oozed at… it. After the appointment was made, still had to wait. More to the story but, I would not recommend or go back to them. And with this experience I will never go to another Auto nation.Hi Michelle, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM North Fort Worth. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 642-7894 to discuss what we can do to help.
Servicing My Vehicle
by Htheodore on 08/11/2023I took my new Ram to this dealership. All employees in the service department were quick to assist me and were very customer oriented. I will definitely use this dealership in the future.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Love my Jeep Cherokee
by KaiteME on 08/11/2023I had amazing and fast experience with auto nation.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Vehicle service
by Jgreen44 on 08/08/2023I knew I would spend a couple hours there but it flew by. The waiting area was nice, clean, and didn’t feel alienating. The seats were very comfy and they had actual vending machines for food and drinks for the wait time there. The staff… was friendly and joked back and forth with me. Over all it was a really good experience for me. The previous service I took my Jeep to was at the grapevine location and the waiting area was dirty and tiny with uncomfortable chairs.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2020 Jeep Wrangler Repair Service
by MHR0330 on 08/01/2023Such a wonderful experience at this location. The team was very helpful, friendly, and knowledgeable. Shoutout to Danny for all the help!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM North Fort Worth! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Susan Allen
by Gemi4you on 07/31/2023My AC went out during the hottest part of the summer. They immediately took care of it and we’re so caring.Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Service
by Wrangler817 on 07/31/2023Came in for a last minute oil change. They were able to squeeze us in and take care of our vehicle before a road trip.Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Awesome help
by Acetaz1964 on 07/31/2023This is my third vehicle purchased at AutoNation of North Fort Worth Ram Jeep dealership. The sales team is are awesome to work with. Terricka Thompson was very helpful in helping me select my 2023 Ram 1500 4×4.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Sales man
by Martinezi10 on 07/30/2023The sales man was respectful and I felt like I can trust him to make a good purchaseHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 08/01/2024