AutoNation Chrysler Dodge Jeep Ram North Fort Worth

The service department had my vehicle the first time for 5 weeks, diagnosed an issue, replaced a part. Then upon addressing the reason I brought it in, in the first place, a non-functioning left headlamp, I was told it was the housing that needed replacing. I had to source that part myself from Mopar because of exorbitant cost structures through your dealership (saved $900). So $3500 later my car was "fixed", for a week. Then returned with the same issues. Was told it was the TIPM, a part your corporation knew was faulty in 2014, issues a minor recall with defective TIPMS, and settled a class action for them. So then I was told to replace would be $1900, for the part alone. It would be on order for 4 weeks. Was put off an additional 2 weeks and then indefinitely...was told I could again, try to source the part. I did through another vendor and had it to your dealership in 2 days, once again saving $1000 on the part alone. So after 11 weeks, almost 3 months and nearly $5000, (the TIPM, and additional services for installation and programming should have been free of charge due to the previous service for parts and install that didn't fix the problem) I was sold parts I didn't need, services I did not approve, told to source my own parts from third party vendors, and we think my headlight might be fixed. I'll give it a week. Truly disappointed with your service, communication, dedication to your product, price structures, and diagnostic skills for a service and repair facility for a vehicle you designed, engineered, and eventually sold to an unsuspecting public with obvious design and electrical issues. Please do better. This was a ridiculous and stressful experience that was solely the fault of the dealership and repair services. The service rep performed IMO below expectations to support and mitigate but it oftentimes appeared as if I was a problem more than a customer, like they and the dealership were doing me a favor of some sort. I had to instigate almost every contact, check on progress, and pry information from them. Maybe that's adequate in your view in today's era of the service industry, but it leaves much to be desired.