Customer Reviews of Gay Buick GMC
Review type:
Anna N
Just a great place
by adams1126 on 09/23/2015Service department was superb! They were very efficient quick and Jalia made sure give me updates ao I knew what was going on with my vehicle.John in GMC service is top notch!
by CarInfoGal on 09/21/2015My vehicle is always taken care of properly, professionally and with very competitive pricing. I wouldn't take my car to any other dealer service department! Thank you John & GMC for taking care of me and my vehicle for the past 10 years!Hello, I appreciate you sharing your service story. I'm glad that John does a great job taking care of you in the service area. Thanks again!
2015 Enclave Service
by twinksrus on 09/16/2015The service department have always been great and curteous when I take my car in for regular maintenance or call with a question.Hello, thank you for your continued service business! I'm glad that we always do a great job for you.
Great Customer Service
by tresam31 on 09/14/2015I took my car in to have for serviced. The staff was friendly and very kind. I did not buy my car from there but they treated me with great customer service anyway. And had my car ready within hours. I definitely will by returning for any… future service issues.Hello, I'm glad that your recent service visit went well. Your business is very important to us!
Transmission repair
by Kkil107002 on 09/14/2015Mark was the service rep; he is always very polite when I call and check on the truck. This is the second time the transmission had to be replaced in less than a year. They always provide a loaner vehicle which is usually a brand new… vehicle, which is appreciated.Hello, thank you for your business in our service area. I appreciate the comments, and we look forward to seeing you again!
great service
by abdiaz2 on 09/12/2015My family enjoys purchasing vehicles from Gay Buick GMC because they really seem to understand that we are a family on a budget. They have always helped us stay in our price range and make sure we drive away with a vehicle that is perfect… for our family.Hello, I am glad that you were able to share your sales experience here with us. Thank you very much for your business!
Great salesman
by Meliplus4 on 09/11/2015We purchased a 2016 GMC Yukon from Monte Campbell at Gay dealership and had wonderful service. He was very patient and knowledgeable.Hello, thank you for sharing your sales experience with us. Monte does a great job. Thank you for choosing Gay Buick GMC and enjoy your new Yukon!
Great warranty service
by ccathyf on 08/25/2015I have been using Gay Buick since I moved to the Houston area last summer. The service has been phenomenal and they are really easy to work with!Hi Cathy- thank you for sharing your comments. I really appreciate your business!
Amazing!!!
by mikemilliera on 08/24/2015I love my brand new 2014 Chevy Cruze!!!!! It's was a few minor issues recently but they fixed it within two days!!!! Great Customer Service!!!! I will be recommending to family and friends!!!! Thanks Gay Buick GMC!!!!!Thank you Mike for your recent visit to service. I'm glad we were able to take good care of you and thanks again for your business!
Seamless process
by aperezjr7 on 08/22/2015I was able to find exactly what I was looking for through the Gay GMC web site. Nino contacted me the next day and I was in and out in a couple of hours. I highly recommend this dealership. Oh, forgot to mention the benefit of the… service department. They guarantee a loaner vehicle; which is rare in my experience.Hello thank you for taking the time to write your comments regarding your recent purchase here with Nino. Thank you very much for choosing Gay Buick GMC!
Good job!
by wpd2 on 08/01/2015Found the exact truck I wanted. Transaction was fast and pleasant. Follow up was excellent.Hello, I appreciate your response. Thank you very much for your business! I'm glad we were able to find the right vehicle for you.
Positive Car Buying Experience
by DannyTexas on 06/09/2015Gay GMC communicated well when I first inquired with an email online. From there, I was greeted and with no pressure shown a car and options explained, questions answered. The deal that was offered was in line with what my research had… indicated - and my trade was favorably priced as well. This was quick, easy, (even the financial paperwork -- wow). I left feeling like I had won something -- it was a great experience!I like my GMC Sierra Denali
by KingGN47 on 04/13/2015I got some discount off MSRP, but it was a bit higher that 'TrueCar's average. But I also got more than I expected for my trade-in. Bottom line was not great, but not bad either. Part of this is likely that my choice of trucks was in… pretty limited supply - GMC 3500, Denali, Crew Cab, Long bed, 4WD, Single real axel, Diesel - either white or brown. Only one existed in the greater Houston area (several counties). The dealer was friendly, I knew what I wanted, I knew he had it, so no conversation on what to buy was needed. Just show me the truck and what's the price. He was very helpful getting the Nav, XM, and On-Star set up. Only one problem - the GPS didn't work. I wish they had checked that before delivery, but it only took a week to get the part (antenna) and everything works fine now. I'm very happy with the truck as well as the dealer.Hello, thank you for your sharing about your recent purchase experience. We are glad that you are completely satisfied and we are truly thankful for your business!
Thank you for sharing your story about your purchase process. I'm glad we could help you get the truck you were looking for. Thank you for your business!
Up front & honest
by pathill on 12/12/2014My family has been doing business with Gay Family Auto for the past 10 plus years. It's almost always been a pleasurable experience. I had one minor hiccup there, it wasn't a major deal, just a minor inconvenience. These things happen. We… have purchased new & pre-owned cars here as well as bringing in cars to the body shop when they have been in wrecks. Overall, Gay Family Auto has treated my family & I fairly. I want to express my thanks to Billy Moore, John Broughton & Ed in the collision shop. Y'all have kept our cars rolling down the road all these years & just want to say Thank You!!Thank you for your comments. We hope that we can continue to provide you excellent customer service. Thank you for choosing Gay Buick GMC. We really appreciate your business!
Yukon review
by hardwiner on 07/12/2014Had a great experience at Gay GMC. Someone was there to help us very quickly and they were pleasant and responsive to our questions. We had our 3 year old twin girls with us and they even helped us corral the girls while we learned more… about the vehicles. Very friendly service.Hello hardwiner, thank you for stopping by to visit with us and giving us your feedback. We really value your business and your input. Thank you for letting us know how we are doing!
Used F150 Purchase...
by ballbright21 on 07/04/2014I had an amazing time buying my Truck at Gay Family Auto...They were very nice and attentive... I was in and out in less than 2 hours. The finance guy Clint was so good at finding me the right payment that I needed...I will always come her… first in the future to buy a car...Thank you very much for choosing Gay Buick GMC to make your used F150 purchase. We really appreciate your business and we value your feedback. Please come back and see us when you're ready again!
Happy Customer
by happy_owner on 02/09/2010I bought a 2007 Pontiac Vibe at a very good price in November 2007. Pretty much all of the negotiations were handled over the internet with Nino. The staff at the dealership were all very professional, helpful, and provided a hassle-free… experience. The owner, Marie Gay, is an absolute delight. I strongly recommend this dealership to anyone looking for a good and fair deal.Thank you for giving us your feedback on your experience here shopping online with Nino. Nino still works here in our internet sales and he would be happy to help if you're ever looking for your next vehicle. Thank you very much for your business!
Car repair
by cajun3 on 11/16/2009Took my car in for recall but had expired so they did it under warranty. The moon roof had leaked and soaked the inside,did the repair and had to return because another part had malfunctioned. I asked that the carpet,padding and all parts… that got wet to be replaced!!!! They shampooed,deodorized and reinstalled.One week later I have an asthma attack when I get in the auto because it smeels so musty,I've even seen mildew started. Called today and was told that the service manager is out of town until Wed. I suggested that he be called,texted,or e-mailed. Wonder why he needs to approve the obvious--we'll see what happens and I will leave more info .No one greeted me the first time I went in and I had a very rude tech,better the second time after a call to Mrs. Gay but spoke to the service manager. So far not so hot!!!!BIGBOB11
by bigbob11 on 07/05/2009been ther no one would even come out to greet you. have even tried on the internet but only contact or message you get is someone will contact you shortly won't be dealing with G U Y !!!!I bought a car here and found it a wonderful experience. This dealership has been around since the late 1950s and has a very good reputation!
I apologize about your experience here shopping with us Big Bob. Perhaps if you give us another try we will meet your expectations. Thank you for your feedback.
Beautiful Mustang and [violative content deleted]
by mustang_sally on 04/17/2009Wow. Got a great deal on a Mustang but they messed up and didnt want to sell it to me. And they rubbed it in my face that they didnt make any money on this vehicle. They wouldnt even give me a spare key made! Once they "had my money"… the general manager, Mr. B., was rude and aggressively snooty towards me. And once again, I got no sales service because I was "getting a good deal". Yes, but I just paid the price they asked me to! I would rather buy from someone that would treat me with respect even AFTER they get paid. I will NEVER go to this dealership again.I'm sorry that your previous experience did not go smoothly. Hopefully your vehicle is still doing well for you. Have a great week.
Great Dealership
by txnessie84 on 04/13/2009If you are looking for a great no hassle process then look no further than Gay Pontiac, and in particular you want to go talk to Nino. He got me a great price on a 2009 Pontiac G8 GT that none of the other dealerships could touch and this… was even with having to get the vehicle I wanted from another dealership. He made sure that everything was taken care of on the vehicle and even thought to not drill holes in my bumper for a license plate bracket or stick the annoying dealership sticker on the car. I also got a great price for my trade which I thought was more than fair. The best part was that I took care of almost the entire process over the internet. The only things I had to go to the dealership for was for my trade appraisal and to sign the papers and pick up my car.Thank you for your feedback. I'm glad that Nino was able to get you the new vehicle that you really wanted. Thank you for your business and be sure to look Nino up again when you get ready for something else.
Marie Gay and her husband Carl started their career together in the early 1940s. They began traveling the country with their magazine business and brought their crew of salespeople along to help. After returning to the Dickinson, Texas area in 1948, Marie and Carl created Gay Pontiac on Highway 3. In the 1960s, they moved the store's location to the newly built Gulf Freeway where their business began to flourish. During the over 70 years that the store has been in operation, it has received numerous awards for setting sales records, including the prestigious General Motors Master Dealer Award. Gay Pontiac was one of only five dealerships nationwide to receive this honor 25 years in a row.
Call us, come by, or shop our website 24/7. We want you to be part of our family!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Hello, I'm glad that J'La was able to assist you in your recent service visit. Thank you very much for giving us your business!
by gaybuickgmc on 10/28/2015