Customer Reviews of MINI of Dallas
Review type:
Mrs
2019 mini service visit
by Curtis k on 07/29/2023Professional, very attentive, respectful.Hi Curtis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
I got my first oil change!!!
by Angela R on 07/27/2023I took my car to get an oil change and was told it was not time yet and instead, they washed my car. So, I left and made a mental note to come back when it's due. I came back and the service was quick and easy AND I got my Yanni washed. I… dropped my car, the ordered my a Lyft to take me home and when my car was ready, Lyft picked me up and took me back. The process was seamless; I even received a text with a video of the technician reviewing my brakes and tires! THANKS yall!!!Hi Angela, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent
by Flor Sal on 07/24/2023Edmund was great and explained everythingHi, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Take care!
Oil change and other concerns
by Helen03 on 07/11/2023My Agent was informative and kept great communication about the status of my vehicle.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
great service and customer service!
by Karina.ex on 07/06/2023I had a wonderful experience at MINI of Dallas and would recommend purchasing a car. They were accommodating with any needs and assistance.Hi Karina, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of MINI of Dallas and we hope to be of service again in the future.
Excellent Service and Attention
by Austin F. on 06/30/2023Excellent service and customer service. Mr. Kevin Choi, very kind and attentive, took his time to explain every detail to us. Dealer is looking for the options to achieve the sale and its prices are in line with the MSRP.Hello Austin, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
New car
by wballardjr on 06/29/2023We all have to haggle but left feeling ok.Hi, thank you for taking the time to share your feedback with us. We hope you have a great day!
Excellent experience
by Christopher on 06/28/2023It was easy to make an appointment online. The service advisor (Servero) was very efficient, clear in communication, and customer friendly. The repair was done on time and at the quoted price, very happy with the result.Hello Christopher, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service!
by Emilywood on 06/21/2023Parker was very helpful and informative!Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great team
by BrianDallas on 06/15/2023Mini of Dallas serviced my Mini Countryman and did a fantastic job. A great staff who communicates well and ensures your satisfaction. Quick service and easy to get in and out.Hello Brian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
It could have been better it could have been worse.
by Santasha on 05/29/2023Communication around my vehicle repairs could have been much better. They resolved the issue I was experiencing nonetheless, but I would have preferred less issues and having to bring it back in along the way. My vehicle also wasn't cleaned… at all after repairs were completed, normally at other dealerships I have been returned a spotless vehicle inside and out.Hello Santasha, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5528 -- we hope to hear from you soon.
Check engine light
by RETIRED on 05/27/2023Drop off at 10:30 Diagnosis by 11:15 Two significant repairs completed by 3:30 WOW Thanks OscarHi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Always Top Notch Service
by Laurinda on 05/26/2023It’s always a pleasure when Oscar “ My Service Sdvider” handles and coordinates the repair, estimate, and pickup of my vehicle. Excellent service always!!!!! ⭐️⭐️⭐️⭐️⭐️Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Uneasy feeling leaving your dealership
by Saraliz on 05/09/2023I didn’t like the up sell. I was told my car hadn’t been serviced since 2017, but I purchased it from you all in 2022, so either you sold me a car and didn’t do any maintenance prior, or you lied to scare me into buying all the other… services.Hi, we appreciate you taking the time to respond. The staff at MINI of Dallas take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5528 -- we hope to hear from you soon.
Friendly and Expert Service
by Larry G on 04/21/2023Very welcoming when you first bring in your car. My service advisor Parker is friendly, thoughtful, thorough, and professional.Hi Larry, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Dallas! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by Claudia on 04/13/2023Went in for routine annual service. Service personnel were very courteous and professional. I was greeted immediately upon arriving and well taken care of.Hello Claudia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Severo López Service Representative
by Matias B on 04/13/2023Super friendly, willing to help, kept me informed, knowledgeable, dynamic!Matias, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Great Find
by Doug314 on 03/27/2023Not often you find a 10 year-old Mini Cooper with 3,300 miles. I called as soon as I saw the online listing of BMW-Mini of Dallas. Surely this was a typo. I was assured this was a one owner car they sold and serviced at every scheduled… interval. I flew to Dallas the next morning and they mounted a new set of tires at no extra charge to send me safely on my way for a 12-hour drive back to St. Louis.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
The Mini Experience
by TanyaTapia on 02/21/2023From my first contact via email with salesman Kevin Choi, I was thoroughly impressed by both his quickness to respond and his willingness to assist me. Once we arrived at dealership it was pretty much the same when it came to customer… satisfaction. I was able to get rid of my least favorite car I’ve ever owned to driving off with one of my all time favorite vehicles. I must also mention James as he was the bonus guy in finance. The mini has already found its home and has acquired the name of Sylvie for her beautiful silver color!!! This is fast becoming one of my favorite cars to drive. Much fun!!!!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Grateful for Oscar and his team!!
by Wen on 02/08/2023I recently had the most incredible experience with Mini of Dallas. I had an awful experience at another shop where the oil change on my car was botched, afterwards I was told my car was good as gone and they tried to close my case. I turned… to Mini of Dallas and miraculously they made my car driveable again. Oscar and his team at the dealership went above and beyond to make sure that my car was running as good as it did when it was brand new. They offered me a detailed explanation of the repairs and provided me with options that I could choose from. I felt like the staff genuinely cared about my vehicle and wanted to make sure that I was satisfied with the end result. They worked quickly and efficiently and I could tell that they had a lot of knowledge and experience. I am so grateful for their help and I would highly recommend them to anyone in need of car repair services. Extremely grateful!Hi Wen, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of MINI of Dallas and we hope to be of service again in the future.
Hate a bad review, but honesty is a must.
by Honestly on 02/05/2023I feel disappointed by the inaccuracy and lack of communication the service department provided. I lost a lot of time. - Oscar Miranda sent me a bill without details of what I was paying for after saying he would follow up with me about the… sunroof. He ignored my calls, voicemails, and email. I paid, because I was driving around INHALING THE SMOKE of the NEW 2023 MINI Clubman loaner and wanted to get my 2016 back. - They told the warranty company that the sunroof track failed due to age, as if windows and and sunroofs require require regular replacements. There are hundreds of reports on the internet about BMW and MINI sunroofs getting stuck like mine. I purchased a platinum package extended warranty, when I got my vehicle, just to be told I needed to pay $2,800 when the sunroof got stuck. I have a 2007 Chevy and have had older vehicles and never had window or sunroof issues. * AFTER a "detailed multi-point inspection," I wanted to sell my 2016 MINI Turbo S Clubman, that I paid about $19,000 for just 6 months ago. They offered $7,000, like I was a joke. (I'm not unreasonable, I know that dealerships like to make at least $2,000 off cars, but it just showed the inability to see value in your product or trust your own service department.) My car has a Turbo engine, tinted windows, brand new Bridgestone run flat tires, and makes the ones on their showroom floor and lot look like clown cars. * Don't waste your time here, unless you like someone (Oscar Miranda) asking for a good review after providing horrible service. * I recommend getting a Chevy (my leisure cars have only required basic maintenance, like oil changes, batteries, and tires throughout the YEARS). * My friends with Dodge Chargers and Dodge Challengers recommend the hell cats. I'm going with that as soon, as soon as I sell this MINI!Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.
MINI Cooper
MINI Countryman
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Presley Palmer on 08/09/2024