MINI of Dallas

I feel disappointed by the inaccuracy and lack of communication the service department provided. I lost a lot of time. - Oscar Miranda sent me a bill without details of what I was paying for after saying he would follow up with me about the sunroof. He ignored my calls, voicemails, and email. I paid, because I was driving around INHALING THE SMOKE of the NEW 2023 MINI Clubman loaner and wanted to get my 2016 back. - They told the warranty company that the sunroof track failed due to age, as if windows and and sunroofs require require regular replacements. There are hundreds of reports on the internet about BMW and MINI sunroofs getting stuck like mine. I purchased a platinum package extended warranty, when I got my vehicle, just to be told I needed to pay $2,800 when the sunroof got stuck. I have a 2007 Chevy and have had older vehicles and never had window or sunroof issues. * AFTER a "detailed multi-point inspection," I wanted to sell my 2016 MINI Turbo S Clubman, that I paid about $19,000 for just 6 months ago. They offered $7,000, like I was a joke. (I'm not unreasonable, I know that dealerships like to make at least $2,000 off cars, but it just showed the inability to see value in your product or trust your own service department.) My car has a Turbo engine, tinted windows, brand new Bridgestone run flat tires, and makes the ones on their showroom floor and lot look like clown cars. * Don't waste your time here, unless you like someone (Oscar Miranda) asking for a good review after providing horrible service. * I recommend getting a Chevy (my leisure cars have only required basic maintenance, like oil changes, batteries, and tires throughout the YEARS). * My friends with Dodge Chargers and Dodge Challengers recommend the hell cats. I'm going with that as soon, as soon as I sell this MINI!