Customer Reviews of BMW of Dallas
tire and wheel claim
byon 04/02/2024
Just great... gave me loaner... did what they said... Nice peeps..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Replacing Tire on BMW IX
byon 03/14/2024
This is my first visit to BMW in Dallas as I am relocating to it. I am pleased with the service at the dealership and the care they took of my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
oil change and 60,000 mile service
byon 02/23/2024
Service advisor Francisco was helpful. Service was completed in the time frame promised. Tires were rotated but air pressure was not adjusted. Took the car back because it caused tire pressure warning light to come on. Francisco made sure it was corrected quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service from start to finish
byon 02/23/2024
My service advisor was great throughout the process. My scheduled service was completed very efficiently. I loved getting the video of my car from the technician so I knew what he saw.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Disgruntled Customer
byon 01/06/2024
The Service Rep was less than responsive to my calls and questions regarding my car. I accidentally left my Garage Door Opener Remote in the loaner car, in which I called the Service Team multiple times to inquire on the retrieval of it, and they never called me back. Which caused me to have to purchase another remote for $40. Customer Service at BMW-Mini Dallas sucks!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
President
byon 12/18/2023
My service lead Saad Dean was terrific - communicative, professional, quick and made the process easy. The repairs were done quickly and extra clean wash a nice touch.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy, honest, great communication
byon 12/08/2023
My service advisor Ryan McGrath and the service department are both incredible. Ryan is communicative, pleasant, and professional. He is also patient and flexible. The service department does Greta work and is fast and reliable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/04/2023
My last service provider was great, he was polite and knowledgeable. Given an option, I will not trade him for any service provider.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/04/2023
Timely and friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Vehicle Service
byon 12/02/2023
Fransico Torres is an awesome service advisor. he saw the problem right away took care of the issue and had the car cleaned and ready to go later in the afternoon as promised!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car brake fluid
byon 11/29/2023
Quick and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
customer
byon 11/22/2023
not full service wouldn't plug my tire but tried to sell me a $350 tire. car failed state inspection, told me to drive it for a week to reset codes come back if still not set service manage would drive it over night and if it still didn't reset it would have to be re-programed and guess what yes $350 charge. it must have been ok to let me drive it out so they should have just reset the codes at no charge, or tell me what may need to be fixed. but either they or BMW are scammers to get more money. also I drive mostly in the city so the test and computer and the state should re calibrate for this driving not to waste gas money and add to pollution to match the program.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
BMW OF DALLAS SERVICE
byon 11/21/2023
BMW of Dallas is the place, my car was handled with white gloves, Dean Nassar (advisor) took care of me the second I drove in, handled all the paper work, took it in to the technician, and ensured my concerns were addressed, very professional and courteous. Love the progress video received from the technician. This was my first visit to this dealership, the facility is superb, clean, and everyone was friendly, it is definitely my preferred place for my next visit even though other BMW dealerships are closer to my residence. 5 stars to both the facility and the advisor. THANK YOU,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW of Dallas
byon 11/17/2023
My routine service was easy to schedule and easy to check in. The work was done to my complete satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Service Dept In Dallas Market
byon 11/16/2023
Been getting my BMWs serviced here for many years. Never disappointed. My service manager Brandi is always the best. These guys compare as equals to Sewell service dept
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW X3 Service
byon 11/07/2023
Annual service and state inspection. Waited in lobby and car was ready a little ahead of estimated time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Yearly Service
byon 11/03/2023
My service advisor was the best he went above and beyond by notifying me that my maintenance contract had expired February but I can still purchase one that day. I did because the price of my service that day was approximately a little less than the price of the service warranty. I had no idea that it had expired and I have brought my car in before and no one mentioned it to me that the expiration date was soon coming up. My suggestion is to make sure when customers bring their car in to check and see if they have a service warranty and if so notify the customer when the date is going to expire so they all know to renew it if that's their choice. But overall I'm satisfied with BMW the only other suggestion is when you guys wash our car don't have wash it like they did mines this last time. They pretty much just smeared the dirt and I wasn't satisfied with that but it was time for me to leave or I would have asked him to redo it. My quote for the day when you do something do it right the first time. But overall I'm a satisfied customer
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2018 BMW 330i
byon 10/26/2023
Good experience but took so long. Appointment was for 7am (was told I was first) car was ready at around 12 noon. Oil change and new tires is what was done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
service
byon 10/19/2023
Great service. Victor Jaimes was efficient, courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service rep: Victor!
byon 10/19/2023
Very professional and goes above and beyond
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service ever
byon 10/15/2023
I've used BMW dealers in 3 different states. I'm on my 3 BMW (6th German car). BMW of Dallas was the best service I've ever received. Prompt. Customer focused. Great communication. Flexible (I was running late). Can't say enough good stuff about Francisco and the entire team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments