Customer Reviews of BMW of Dallas
Review type:
Happy Customer
by Thank you! on 05/13/2025I recently had my BMW X3 serviced at BMW of Dallas. My Service Advisor Franciso and the staff are top tier; all my service needs were met with a level of professionalism and efficiency that I value.Excellent Client Service
by UN2025. on 03/07/2025My service advisor is/was Dean Nassar, an upstanding individual who handled my car/case with urgency, effective communication, and did his best to coordinate everything to ensure timely return of my 2018 BMW 530i. I appreciate the… professionalism, frequent communication and desire to be available and assist where possible. It was my first time having a car break down, but the recovery process was smooth and transparent and bonus points for BMW of Dallas/Dean for offering uber rides home.Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Dallas. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by JJoglar on 02/06/2025Service on time, fast and effective. Waiting area comfortable and supplied with food and beverages. Overall great experience.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Russell Leitch
by Russ Leitch on 08/26/2024Outstanding service advisor who continues to excel time after time.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
disappointed
by william on 08/01/2024first issue was a lack of communication by my service rep; 3 days; it was always necessary to call or text him to find out status of repairs, and then wait for a call back; second issue was a service on my invoice that I was later able to… confirm was not performed; so why was it on my invoice? and why was I charged $259.00 for it?Hi William, thank you for bringing this matter to our attention. Please call our General Manager at (972) 763-5528 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Excellent service
by Simplefee on 07/09/2024The whole experience was stress free. Employees were professional and kind. Work was done in a timely manner and the prices were reasonable and fair.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Replaced tire
by Pebbles on 06/16/2024Overall very satisfied. Had to wait for the tire, since it wasn’t in stock , but at least the tire plan covered most of the costHello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Dallas. Drive safe, and we'll see you on the road.
Service
by Reid Baker on 06/13/2024Excellent serviceHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service Advisor and Great Team
by Krishna on 06/02/2024Service Advisor Andrew Holguian was extremely courteous and helpful in patiently answering all my questions and concerns of my vehicle.Hello Krishna, we're happy you found our staff to be so supportive during your experience here at BMW of Dallas. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
tire and wheel claim
by RichNeil on 04/02/2024Just great... gave me loaner... did what they said... Nice peeps..Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Replacing Tire on BMW IX
by kurukchi on 03/14/2024This is my first visit to BMW in Dallas as I am relocating to it. I am pleased with the service at the dealership and the care they took of my car.Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
oil change and 60,000 mile service
by KarenZe on 02/23/2024Service advisor Francisco was helpful. Service was completed in the time frame promised. Tires were rotated but air pressure was not adjusted. Took the car back because it caused tire pressure warning light to come on. Francisco made sure… it was corrected quickly.Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please don't hesitate to reach out!
Great service from start to finish
by JPerry71 on 02/23/2024My service advisor was great throughout the process. My scheduled service was completed very efficiently. I loved getting the video of my car from the technician so I knew what he saw.Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Disgruntled Customer
by hendrk77 on 01/06/2024The Service Rep was less than responsive to my calls and questions regarding my car. I accidentally left my Garage Door Opener Remote in the loaner car, in which I called the Service Team multiple times to inquire on the retrieval of it,… and they never called me back. Which caused me to have to purchase another remote for $40. Customer Service at BMW-Mini Dallas sucks!Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
President
by Dallas13 on 12/18/2023My service lead Saad Dean was terrific - communicative, professional, quick and made the process easy. The repairs were done quickly and extra clean wash a nice touch.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Easy, honest, great communication
by Mandi A on 12/08/2023My service advisor Ryan McGrath and the service department are both incredible. Ryan is communicative, pleasant, and professional. He is also patient and flexible. The service department does Greta work and is fast and reliable.Hi Mandi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Dallas! We are always more than happy to assist you if anything else comes up. Take care!
Service
by goansah on 12/04/2023My last service provider was great, he was polite and knowledgeable. Given an option, I will not trade him for any service provider.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service
by Jorgegun on 12/04/2023Timely and friendlyHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Vehicle Service
by Hector Catro on 12/02/2023Fransico Torres is an awesome service advisor. he saw the problem right away took care of the issue and had the car cleaned and ready to go later in the afternoon as promised!!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Car brake fluid
by Shreyas on 11/29/2023Quick and easy.Hi Shreyas, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
customer
by garyja7 on 11/22/2023not full service wouldn't plug my tire but tried to sell me a $350 tire. car failed state inspection, told me to drive it for a week to reset codes come back if still not set service manage would drive it over night and if it still didn't… reset it would have to be re-programed and guess what yes $350 charge. it must have been ok to let me drive it out so they should have just reset the codes at no charge, or tell me what may need to be fixed. but either they or BMW are scammers to get more money. also I drive mostly in the city so the test and computer and the state should re calibrate for this driving not to waste gas money and add to pollution to match the program.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Dallas. If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 05/15/2025