BMW of Dallas
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Dealership Service Review
service Rating
disappointed
Written byon 08/01/2024
first issue was a lack of communication by my service rep; 3 days; it was always necessary to call or text him to find out status of repairs, and then wait for a call back; second issue was a service on my invoice that I was later able to confirm was not performed; so why was it on my invoice? and why was I charged $259.00 for it?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sandy Karon on 08/02/2024
Dealer Response
Hi William, thank you for bringing this matter to our attention. Please call our General Manager at (972) 763-5528 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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