Customer Reviews of BMW of Dallas
Review type:
Robert Grisham
New car lease
by 2024X3i on 03/29/2024Well done and efficient from start to finishHi, thank you for taking the time to leave a review for us at BMW of Dallas. We're happy we could meet your expectations! Drive safe, and we'll see you on the road.
Purchaser
by Lisavol on 03/26/2024Friendly and very knowledgeableHi, we really appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!
Replacing Tire on BMW IX
by kurukchi on 03/14/2024This is my first visit to BMW in Dallas as I am relocating to it. I am pleased with the service at the dealership and the care they took of my car.Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
BMW Of Dallas
by Started on 02/28/2024Awesome. He really tries to make the experience hassle free.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
*** Out-of-State Buyers Beware****
by ShadB on 02/27/2024As an out-of-state buyer, I recently attempted to purchase a BMW i3 from BMW of Dallas, and unfortunately, my experience was incredibly frustrating and disappointing. Initially, I was drawn to a vehicle listed by BMW of Dallas and was… promptly provided with a video and photos of the car by a sales associate named Steven Saroyan. However, the troubles began when I expressed my interest in securing the vehicle with a deposit on Monday 2/26/2024. Despite my willingness to commit financially, I was abruptly informed that the dealership couldn't hold vehicles due to being a publicly traded company. Undeterred, I decided to confirm my purchase decision the following morning on 2/27/2024. Before the dealership even opened, I proactively reached out to the sales associate, expressing my intent to proceed with the purchase and specifying my preferred payment method and time for wire transfer. However, just as I was prepared to make the payment, I received shocking news: the dealership was HOLDING the vehicle for a local client to view. This revelation completely contradicted their earlier statement about not holding vehicles, leaving me feeling betrayed and frustrated. The inconsistency in policies and the disregard for my commitment as an out-of-state buyer made this entire experience the worst I've ever had with a car dealership. It's unacceptable to give preference to local buyers at the expense of committed out-of-state customers. In conclusion, I strongly advise potential buyers, especially those from out of state, to exercise caution when dealing with BMW of Dallas. My experience highlights significant flaws in their customer service and sales practices, and I would caution anyone considering a purchase from them to proceed with extreme caution.Hi, we are deeply disappointed by your experience at BMW of Dallas. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.
oil change and 60,000 mile service
by KarenZe on 02/23/2024Service advisor Francisco was helpful. Service was completed in the time frame promised. Tires were rotated but air pressure was not adjusted. Took the car back because it caused tire pressure warning light to come on. Francisco made sure… it was corrected quickly.Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please don't hesitate to reach out!
Great service , wonderful experience!
by Juan Anaya on 02/23/2024Loved my experience at BMW. I was greeted by Max and worked with him throughout my entire time here. Great customer service by Max and the team at BMW. I would highly recommend coming here if you are looking for a new vehicle!Hi Juan, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great service from start to finish
by JPerry71 on 02/23/2024My service advisor was great throughout the process. My scheduled service was completed very efficiently. I loved getting the video of my car from the technician so I knew what he saw.Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2024 X3 purchase
by X3buyer on 02/20/2024I had a very positive experience at BMW of Dallas and would do business with them again. Honest and fair dealing and was very happy with my trade in value.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
First BMW purchase
by Newman7 on 02/02/2024Overall experience was good. We had an appointment for which we arrived on time however our sales associate did not service us until late. We were only allowed to test drive the vehicle around the block. We prefered to test drive the… vehicle for a bit longer time and on the highway.Hi, thank you for taking the time to share your feedback with us. If you'd like, please contact our General Manager at (972) 763-5528. We'd appreciate the chance to make your experience a positive one.
Great experience
by Scott A on 01/05/2024I recently purchased a new car from BMW of Dallas. James Whalen was excellent. He was an expert and it felt like I was working with a longtime friend. No pressure while making sure I was well informed.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Customer Service
by Chrissie on 01/05/2024We went to BMW-Mini of Dallas looking to trade in my car. Our salesman Hossein was so friendly and gave us straight numbers not hiding any costs. When me and my son asked if we could discuss privately, he always made sure to give us that… time, and when he returned, he always asked permission if he was OK to return, or if we needed more time to talk. We never felt pressured or overwhelmed. This was truly an amazing experience and I love my BMW 430 I series.Hi Chrissie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Disgruntled Customer
by hendrk77 on 01/06/2024The Service Rep was less than responsive to my calls and questions regarding my car. I accidentally left my Garage Door Opener Remote in the loaner car, in which I called the Service Team multiple times to inquire on the retrieval of it,… and they never called me back. Which caused me to have to purchase another remote for $40. Customer Service at BMW-Mini Dallas sucks!Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Dealership Experience
by James J on 01/05/2024Very professional and efficientWe are pleased to hear you had such a positive experience with us, James! Don't hesitate to call us if you ever need anything. Be safe on the road!
Really Good Dealership
by BMWlaaa on 01/02/2024Worked with me, an extremely fair price. Saved thousands over other dealership in grapevine. Transaction was simple. Ended up buying two cars within a two week period based on price point and service.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
President
by Dallas13 on 12/18/2023My service lead Saad Dean was terrific - communicative, professional, quick and made the process easy. The repairs were done quickly and extra clean wash a nice touch.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great Experience at BMW of Dallas
by Phil Penny on 12/15/2023Presale and delivery process was excellent. The staff managed a last minute change without any hesitation making me feel like a very special customer. My gratitude to Moe and Zulema.Hi Phil, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Easy, honest, great communication
by Mandi A on 12/08/2023My service advisor Ryan McGrath and the service department are both incredible. Ryan is communicative, pleasant, and professional. He is also patient and flexible. The service department does Greta work and is fast and reliable.Hi Mandi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Dallas! We are always more than happy to assist you if anything else comes up. Take care!
Service
by goansah on 12/04/2023My last service provider was great, he was polite and knowledgeable. Given an option, I will not trade him for any service provider.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Nico was AMAZING
by Jalliyah on 12/03/2023Nico at BMW of Dallas was AMAZING!!!! He made sure my experience was EXCELLENT!!! He is very friendly, from the moment we walked in he greeted us with so much enthusiasm! He did everything to get me in my new car!!! He got me dinner in the… waiting process!! If you are looking to buy, ask for Nico Forever my friend! Thank you so much NicoHi Jalliyah, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Jorgegun on 12/04/2023Timely and friendlyHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 07/30/2024