Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
Awarded 2022
Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
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344 reviews
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Truck Service Review
by James Ethridge on 06/16/2021Deal with same service man for 5 years.Happy Trails
by Nancy on 06/16/2021When I bought my minivan a year ago It came with free oil changes. I get automated reminders for regularly car maintenance on my phone; I don’t need to schedule my oil change, I just show up; and, I don’t have to mess with paperwork because… they take care of everything. Today I asked for a wash and vacuum along with my oil change, expecting to pay for the wash, of course, but it was complimentary! It made my day and driving in my clean car, I left the dealership happy😁!Oil change
by Sam McDonald on 06/15/2021I was there to get my oil changed, They were very busy today!AVOID
by Never returning on 06/15/2021Took car in for regular maintenance, and have had to take it back in for a THIRD time to fix their poor work!? Also while fixing their mistake, they text and ask me to trade in my vehicle?! I made a big mistake taking it here in the… first place and I am kicking myself for not going to my regular shop for maintenance.Service
by Marisol on 06/14/2021Serviced my vehicle in 20min!! Didn’t have to wait long!Friendly service
by Kelly G on 06/10/2021Riz is awesome. Always very helpful. Treats you like you’re his only customer.Great!
by Rachel W on 06/10/2021Casey was great and not pushy! I enjoyed the experience.Turn signal on tow mirrors
by Mike J on 06/09/2021I added aftermarket towing mirrors but couldn't get the turn signals to operate and the great folks at the dealership to care of it for me ... in addition, there was an item that needed to be replaced similar to a recall that they took care… of for me while my vehicle was ... I couldn't be happier!Excellent Service!
by G Bratton on 06/09/2021Lithia provides excellent service for our vehicles. Friendly and knowledgeable staff!I paid 425 for them unassembled my car without my AUTHORIZATION
by Zian on 06/08/2021They did the work on my car without my “AUTHORIZATION” and then they made me their labor fee which is ridiculous.Road trip rescue by this dealership
by David S on 06/08/2021My wife and I were on a trip from Snyder to Sugarland and as we were traveling around Bryan, we noticed something coming out of the ac vents which turned out to be coolant coming from a leak that developed in the heater core inside the cab.… This dealership just happened to be at the first exit I came to off of Highway 6 and after describing the problem and hearing that we were traveling, Chelsea Hall was able to get my truck into their shop and a repair job was completed I think in record time by Joe R. We were able to get back on the road and reached our destination safely and we returned home to Snyder on Sunday with no other problems with my truck. Thanks so much for your professionalism and courtesy in helping us in our dilemma of vehicle problems.Great service
by Abbie Dillard on 06/08/2021Fast, friendly, and great service.Good service, BUT
by William on 06/07/2021If I had only 1 interaction with Lithia CDJ, they would get 5 stars. However, I have had to see them 3 times in the last year. History: I was one of the lucky few with an Ecodiesel whose engine caught on fire. I was driving through Bryan… and Lithia was the closest dealer, so they got the call. 3 months later, after a special investigation to determine causality and a delay while waiting on back-ordered parts, I got my truck back. 5 stars to Lithia for getting the work done. Fast forward 8 months; while driving home in Austin, I smell diesel, the truck slows so I roll into a parking lot. Smoke from the engine and I think, "Crap I'm catching on fire again". I get towed to my local CDJ dealer, get charged $99 for a diagnostic to tell me the high pressure fuel line is bent and not installed properly(what Iwas told, I never saw it). Minus 1 star to Lithia. I get hold of them and they come to Austin to get the truck(cudos), fix the problem and I drive to Bryan to pick it up. All is good again.... for about 5-6 months. Driving on Memorial Day weekend with my 4- person family to Freeport with the camper behind. We almost get to Angleton, smell diesel, check engine light comes on, we limp to Bucce's and park. Once again I'm thinking about the original problem and the recent fix(?). Luckily, the manager let's us park overnight. We deploy the camper, get minimal sleep due to the party goers back and forth most of the night. Morning comes and I call Lithia, again. Service manager is polite and as helpful as can be expected on a holiday weekend, no demos/loaners/rentals around while we sit in a parking lot trying to decide if we just abandon our plans and $$ already put down for the holiday. Meantime, I send an amateur video trying to help diagnose the issue. I'm thinking it's the same problem as the symptoms are the same. (I'm no mechanic) 3 hrs later, saints be praised, a loaner shows up in Bryan. The tow truck driver gets dispatched for a 2.5 hr trek, and goes to the wrong Bucce's(understandable as there are 2 locally). Now into the 6th+ hr waiting, the driver gets there. We swap trucks. It's a 6cyl, but can pull the trailer. It has no trailer brakes. No biggie as the camper is 5k lbs. We start to Freeport, get called, he forgot to get papers signed. We pull over, he finds us, sign the papers, get to the camp site. We enjoy what's left of the holiday. I get a call day later and am told the problem is a cross-over line that does not have a gasket/grommet where 1 is supposed to be. Minus another star to Lithia. They order the parts(it has the gasket/grommet) get it fixed(?) a couple more days later, and call me. To their credit they offer to deliver it to Austin, again, but it will be 4 days due to short staff(understandable). I drive Friday late afternoon to get it. So here we are. I give credit to the service manager, his staff and the tow truck driver(who remembered my truck). They, definitely, did a good job of customer service getting me taken care of, 3 times. BUT, as for the technician(s) that worked on my truck, BOO. Get it right the first time. Take responsibility for your mistakes(Lithia did+) and serve your customers well(they do). So, that's my story and why Lithia gets 3 vs 5 stars. I still like the service dept and hope, REALLY REALLY hope , we don't have to see each other any more.Finally no hassle....
by Larry on 06/06/2021Worked with me kept me happy and did not give me the runaround“Firing On All Cylinders”!!
by Sally on 06/05/2021Riz always has his “A” game on! What I like about this dealership is that they have “Riz” in their service department who is always honest, friendly, respectful, and very knowledgeable in his field. He is my go to. I always value his… opinion and appreciate his hard work!! It’s too bad we can’t clone him. 😊Best service
by Happy customer on 06/05/2021Went in on a Saturday to get my car service and it was busy but they finish the service very quickly, the services guys/gals, and customer serive are very polite and professional, never had any issue with thr service department, on a scale… of 1 to 10 with 10 being the highest I give then a 20, I live in cypress tx and dont mind driving over a hour to get the best service Thanks muchawesome service
by Angi on 06/04/2021Jon was very helpful in finding us exactly what we wanted. He has gone above and beyond to work around what we needed. It was a pleasure doing business with them.David’s service was great
by Jason on 06/04/2021Took my car in for warranty work and noise concern. Despite being busy David took the time to talk with me and listen to my concerns, while the other advisors in the area wouldnt acknowledge I was there. It goes a long way when the Advisor… is honest, straightforward, and polite. I was reluctant to come back after dealing with another advisor whose attitude was garbage. I used to be an advisor and I can testify from the customer standpoint that people are more willing to spend their money with you if you are genuine and they feel they can trust you. David has that quality.leased dream car
by kirk trendz on 06/03/2021sales person approached me and was very welcoming! therefore, sitting down and listening to the details I had described and made a deal workout to me getting one of my dream cars I have wanted since I was little. most definitely I would… say best dealership and willing to work with you and make the customer happy:) 10/10 for sure!Best Ever
by Chris Martin on 06/03/2021Casey was the best salesman I’ve ever had the experience of dealing with. Very personable and easy to talk to without being pushy.Casey was awesome!!
by Jennifer Young on 06/02/2021Great experience! They found my car and delivered!
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About our dealership
Buying a new vehicle can be a timely and sometimes frustrating experience. But here at Bryan CJD, we strive to take that hassle and frustration out of the process and provide you with a fun, relaxed and friendly atmosphere. With over 100 years of combined sales experience, our highly knowledgeable, friendly and caring staff strives to make you feel at home as soon as you drive onto our lot. If you want to stay close to home and avoid the big city hassle, come see us at Bryan CJD.
What sets us apart
2019, 2020, 2021 Dealer Rater Consumer Satisfaction Award
2019 & 2020 DealerRater Dealer Of The Year
#1 Ram, Jeep, Dodge dealer in the Brazos Valley
2020 Carfax Top-Rated Dealer
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish