Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
Review type:
Battery replacement
by P Goodwin on 09/03/2021Fast, friendly serviceFriendly staff
by Sierra Spiars on 09/03/2021I am new to town and everyone was very helpful and informative when I needed assistanceThank you Sierra for the wonderful review! Welcome to Aggieland and let us know if you ever need anything!
Smoke show!
by John on 09/01/2021Great and kind sales and finance teamWe appreciate the comment! Thank your for your business!
Quality Job
by Scott on 09/01/2021Very good job. Thorough and quick.Thank you for the great review! We appreciate your business!
Fast service
by Stone Green on 08/31/2021Service was real fast the service man Stone Green was very helpful with all my concernsThank you for your kind review! We are happy to hear we could provide fast service. We hope to work with you again soon. Take care!
5 weeks of car being in shop
by Upset on 08/30/2021No, communication. Did not fix car the first time, was told car was fixed the second time just to find out that the mechanic broke and or stripped the lug nuts on both front tires, needed new wheel hubs. Ended up having to go to the Service… Manager.Oil change!
by Shelby Glenn on 08/28/2021Shelby was super amazing and helped me through every step of the process ! Would 100% recommend this dealership!Thanks so much
by Danielle on 08/27/2021Good service. Very nice workers!!Oil Change
by Juan Garcia on 08/27/2021Shelby was a great with customer service and explained everything that my car was going to get.Great Service!
by Cory DeRush on 08/26/2021Easy to make appointment. Friendly staff. Great service.Oil change
by Reighna Taylor on 08/26/2021Shelby was great and fast! Definitely recommend her for an oil change!Fixed fast
by Timothye Weihausen on 08/25/2021Took truck in at 810am and was out by 905am!!We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at Lithia Chrysler Jeep Dodge Ram of Bryan College Station.
Best dealership in Brazos valley
by Dave on 08/24/2021II have purchased two vehicles from Lithia. They are a good place to buy from. As someone who has worked at dealerships, I have seen too much gray area dealings. Lithia has been honest with me. I have not experienced any slipshod dealings,… and so, when I need another vehicle, I will return.We thank you for your feedback and we are always looking for ways to improve. Please give us a call or email our Fixed Operations manager at kduper@lithia.com as we would love to hear more.
Fast, friendly service
by Ray A on 08/24/2021Fast, quick oil change while I waited.Thank you for the great review!
Took too long and came back to an non-working car
by Yaire Puga on 08/24/2021The service people act like they don’t wanna be there. The man told me it was gonna take 45 min for an inspection and sent me to the waiting area. I came back an hour later and he says they haven’t started yet and he’s gonna get someone to… do it real quick because it only takes 10 min. I honestly think he forgot about me a customer. Well turns out I needed to replace my windshield wipers before being able to pass so I told them I would come back because I was already pissed about the waiting. When I was trying to leave my car wouldn’t turn on. It was perfectly fine when I left them my car for an hour and came back and the job still wasn’t done. A very unpleasant experience and there’s better places that can get it done. I regret buying my car here after knowing what the service area is like.I got my inspection done elsewhere with no inconvenience.Oil Change
by Landon on 08/24/2021Fast and honest serviceThank you for the great Review!
Thank you so much for the Review!
Misinformation and Poor Communication
by LM on 08/23/2021My initial 2 voicemails left with the service department regarding my vehicle went unanswered for over 2 weeks. I had to call a third time and spoke with the person who sold us the car to get connected with someone in service. I was told… diagnostics would be completed same day - I had to call 4 times 30 minutes before they closed to find out they were keeping my car overnight. They had no rental vehicles, so I asked to be put on a waiting list and was told there wasn’t a waiting list - I was transferred to the front desk where she confirmed there was a waiting list and put me on it. 2 days later I hadn’t heard anything from them regarding the rental car, so I called - they had one available, but had not called me even though I was on the waiting list. They called with a quote of over $1000 to fix my vehicle and I told them I thought I had purchased an extra warranty - they checked and I had, so they told me my entire cost would be covered. I confirmed with them 3 times that there would be no cost, and they said that was correct. I get a call to pick up my vehicle and am told I owe $100. I voiced these complaints to the service manager and he confirmed that if I hadn’t asked about my warranty myself, I would have mistakenly paid the $1000+, they wouldn’t have caught the mistake by pulling up my file/warranty. After telling the service manager about all of these issues including giving me incorrect information on several occasions, I was told that the service representative I dealt with “did everything right, she just had too much on her plate”. Horrible customer service experience.Thank you for your feedback. We aim to provide an exceptional experience for all of our customers. We're sorry we may have missed the mark with your visit. Please reach out to us at (979) 213-5361 or email our Fixed Operations Manager @ kduper@lithia.com to let us know more
Great Service
by Pitre on 08/23/2021Great service as usual. Standard oil change and tire rotation. In and out in a timely manner.Hey there! Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon at Lithia Chrysler Jeep Dodge Ram of Bryan College Station.
Great Sales Team and Customer Focused
by Albert on 08/21/2021The sales team was great because they listened to what we were searching for in a fun off road vehicle. We drove and experienced 3 Jeep’s before making our decision. Thanks Casey and Brandon.Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us at Lithia Chrysler Jeep Dodge Ram of Bryan College Station and hope to see you again; take care!
The service is terrible
by Jeff brien on 08/21/2021They act like it is an inconvenience to be there, 3 times in i stand for ten mins listening about the drunk river trip or whatever before I am helped then talk and direction is minimal. No estimated wait time, after service no explanation… just here’s your paper work and key. Sales was no better hence why I bought the vehicle 2 hrs from home.We're sorry to hear your experience with us was less than amazing. Please reach out to us at (979) 213-5361 so we can understand what happened and how we can improve. We look forward to hearing from you.
Awesomeness
by genesis aguilar on 08/21/2021Oil change was well in my budget and the gentleman was nice enough to warn me for my brakesThank you for the awesome review! We appreciate your business!
Buying a new vehicle can be a timely and sometimes frustrating experience. But here at Bryan CJD, we strive to take that hassle and frustration out of the process and provide you with a fun, relaxed and friendly atmosphere. With over 100 years of combined sales experience, our highly knowledgeable, friendly and caring staff strives to make you feel at home as soon as you drive onto our lot. If you want to stay close to home and avoid the big city hassle, come see us at Bryan CJD.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Spanish
Thank you for taking the time to leave a great review! Thank you for the business!
by Bryan CJD on 09/07/2021