Cavender Chevrolet
Customer Reviews of Cavender Chevrolet
Review type:
Great Sales, Rocky Service Follow-Up
by ACWasn’tCool on 05/24/2025updated 05/29/2025I recently purchased a used Silverado from Cavender Chevrolet. The sales process itself was smooth, and everything seemed in working order at the time of delivery. However, just a day after the purchase, the AC began having issues. Due to… travel, I couldn’t bring the vehicle back immediately, but once I returned, I contacted the service department and scheduled a visit. While the staff was courteous, the repair experience was frustrating. There was a lot of back-and-forth between the service team and the warranty department over who would cover the repair costs, which delayed the process for several days. Despite multiple follow-up calls, I wasn’t getting clear updates and eventually had to show up in person to get answers. I ended up escalating the issue through the sales manager, who was helpful in pushing the repair forward. In the end, I was still charged over $2,500 for a major AC repair on a vehicle I had owned for less than two weeks. The lack of internal coordination and clarity around warranty responsibility was disappointing, especially considering how soon the issue occurred after purchase. There’s definitely room for improvement in the post-sale customer service experience.New Vehicle Service
by Johnny F on 01/08/2025QuickThanks for the 5-star review, Johnny. We hope to see you again at Cavender Chevrolet!
Service on Chevy Silverado
by vshaw26 on 05/23/2024Took vehicle in for routine maintenance oil change. Service was completed in timely manner while I waited.Thanks for sharing your experience! We're glad to hear the routine maintenance was completed promptly at Cavender Chevrolet. We appreciate your visit and look forward to serving you again!
Top-notch service from top-notch team.
by Richard on 07/10/2023The service delivered by this dealership is excellent. The staff is very friendly and courteous, especially the service writers. Terry Shaw stands out among them.Richard, thank you for the kind words about Cavender Chevrolet! We're glad to hear that our team provided excellent service and that Terry stood out. We appreciate your support and hope to see you again down the road!
Lacking communication quality assurance
by Noah on 06/27/2023Service advisor would not return phone calls, passed me on to another person. That person seemed to be interested in helping at least. Unbelievably over priced. They offered to change my windshield wiper blades for $109. No thank you. I… took the vehicle to the dealership only because of a recall. And since I had it there wanted to get some other issues fixed. Well the airbag with the recall issue is on back order and no clue when it will be available. No big deal its just an issue that if not fixed the airbag could kill you if deployed in an accident. Pathetic. I know this isn't the dealerships fault but they could have said something before I took it to them. Lastly quality assurance. They replaced basically the entire steering system, so I'm told. You would think they wouldn't leave something like the steering wheel out of alignment. Well they did. It was fine before the service but now it is not. I get to drive down the road with the steering wheel at 11 and 4 instead of the normal 10 and 2. Very discerning.Noah, I apologize for the inconvenience and frustration you experienced during your visit to our dealership. We strive to provide excellent service, and it's disappointing that we left the wrong impression. I would like to personally assist you with these issues, so please reach out to me at your earliest convenience. Thank you, Joe Stehle - Service Director - (210) 477-8300
Vehicle service
by Diego on 06/01/2023Terry Shaw, as always, is very knowledgeable of my vehicle concerns. He is a professional and treats me with respect. I appreciate Cavender having such a valuable employee/ asset to handle my vehicle needs. He assigned a very knowledgeable… technician to perform services on my vehicle and check other concerns I had. My vehicle is one hundred percent again, thanks to Terry and Jace. Thanks againDiego, thank you for sharing your experience at Cavender Chevrolet. We're glad Terry and Jace were able to provide professional and knowledgeable service. Our team appreciates your support and we're grateful to have employees like Terry who treat our customers with respect. We hope to see you again!
Service
by Colonel on 09/15/2022It should not take 3 and a half hours to perform an oil change and safety inspection.Colonel, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Cavender Chevrolet Team
2500 chevrolet
by chris boerne on 11/27/2020my service advisor was on point with everything he said. My compliments to the tech who worked on the truck and i'm very satisfied with cavender chevrolet in boerne,tx.Chris, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Cavender Chevrolet Team
Great Routine Service & Customer Care
by Brokerbiker on 06/25/2019I dropped my 2016 Corvette C7R for an oil change and minor service item. My service writer, Terry Shaw did his usual great job for me. This time, he really looked out for me as a huge thunderstorm with hail was heading to Boerne from the… north. Terry called me and alerted me and when I told him I could not get there, he made sure my car stayed under cover.Fortunately, no hail, but my car stayed clean and didn't need to be washed before I picked it up.Scheduled Maintenance and oil change
by vcarr31171 on 04/02/2019Excellent as always. Scheduled on short notice and Sam Kopecky was ready when I pulled in at 7:30, Everything complete 8:30.Cheryl's 2008 Malibu
by CBowman on 03/20/2019Knowledgeable service associates; compassionate attitude regarding my car's issue;
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Tahoe
Jose, thank you for sharing your experience with us. It's concerning to hear about the challenges you faced after purchasing your Silverado and we apologize for any inconvenience caused by the repair process. We appreciate your patience and feedback as it helps us improve our post-sale service. If there's anything further you'd like to discuss or need assistance with, please feel free to reach out directly. Thanks, Giovanni Barba - General Sales Manager - 2104686334
by Cavender Chevrolet on 05/29/2025