Cavender Chevrolet
Dealership Service Review
Service advisor would not return phone calls, passed me on to another person. That person seemed to be interested in helping at least. Unbelievably over priced. They offered to change my windshield wiper blades for $109. No thank you. I took the vehicle to the dealership only because of a recall. And since I had it there wanted to get some other issues fixed. Well the airbag with the recall issue is on back order and no clue when it will be available. No big deal its just an issue that if not fixed the airbag could kill you if deployed in an accident. Pathetic. I know this isn't the dealerships fault but they could have said something before I took it to them. Lastly quality assurance. They replaced basically the entire steering system, so I'm told. You would think they wouldn't leave something like the steering wheel out of alignment. Well they did. It was fine before the service but now it is not. I get to drive down the road with the steering wheel at 11 and 4 instead of the normal 10 and 2. Very discerning.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes