Customer Reviews of BMW of Beaumont
Review type:
Love Mr Willie
by Trudie Shelton on 03/28/2025Too much time consuming want to look get the paperwork done and go within an hour that’s what I would wish for this is our last purchase we made it throughWORST DEALER EXPERIENCE EVER
by Steve on 03/21/2025worst dealer experience ever. I have purchased probably around 50 cars from dealers in my life and I had some bad experiences, but working with bmw of Beaumont was the worst. I am not sure how they have remained in business. Usually dealers… rush to get the sale done. This dealer was stalling every chance they got. My transaction took around 20 days. After my loan with a great credit history got approved and the credit card was changed for the down payment , it took more than 2 weeks to release the car. For some reason the file had to go through 3 different states of approvals at the dealer. Usually on once the dealer collects the down payment and the loan is approved, the car is ready to be picked up, but not with bmw of Beaumont. After 20 days and all the approvals, the dealer wouldn't release the car to the truck driver for transport, so I ended up losing time and money, because I had paid a deposit to the truck driver, which wasn't able to pick up the car, after the dealer told me the car is released for pickup. The driver waited for 6 hours, left and kept my deposit. I don't blame the driver. After almost 3 months, I finally received my registration and plates. I am sure they will blame that on California DMV, but they were not able to send me the package to sign. I am assuming that's because their registration department and the shipping department is different. I have an email chain as proof how they tried to send me the package 3 different times, which I never received. Then I finally asked them to email the forms so I can sign it and mail it back. Just incompetence on every cornerSteve, I'm truly sorry to hear about your frustrating experience. It sounds like there were several missteps along the way that caused unnecessary delays and inconvenience. We strive for a seamless process and clearly missed the mark here. Please reach out if you'd like to discuss this further or need any assistance moving forward. Thank you, Loney Bourque - Used Sales Manager - loney.bourque@doggettauto.com
New M240i
by Ecliff61 on 12/30/2023Pleasant and no dramaCongratulations on your new M240i! We are thrilled to have provided you with a pleasant sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Best of the BEST
by Geo k on 07/28/2022friendly… Professional… Knowledgeable… Fair and dependable.Thank you for being our customer, we appreciate your kind words!
Great Service and Communication
by Roberto on 07/28/2022Loney was great to work with. Made the buying process very easy.Thank you, Roberto! We thank you for your business and look forward to your next visit!
Great customer service by Chris
by Liz on 07/25/2022Enjoyed the no pressure feel.Thank you for your positive review, Liz! We appreciate your business.
Best in Beaumont
by Haley Stout on 07/25/2022Out of all the cars I have purchased Rich at BMW of Beaumont made it so quick and easy for me!Thank you, Haley! We are thrilled that you had a great car buying experience!
Thanks to the manager
by J on 07/25/2022Thanks to the manager my issue with the dealership has been sorted including a great customer service experienceWe're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!
Bad customer experience
by J on 07/19/2022Car I bough from them has issues just a few weeks after purchased (before the 30 day cut off) they wouldn’t fix the problem or the car and the only solution offered was to trade it in, so I decided to accept because I was very unhappy with… my purchase just to find out they wouldn’t take the car I just purchased for the same price, but almost $6k below of what I just paid for it. Unbelievable response and customer service from a high end brandThank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me at 409-812-2416. I look forward to speaking with you. Keith Leger Center Operator
Royal service
by Amanda Foret Lake Charles on 06/25/2022Jonathan treated me like royalty, assisted me via telephone, an hour away - and made it seem effortless! He provided me with the exact vehicle I was looking for - he and the team their at BMW had my paperwork ready to go upon my arrival… that afternoon. Destiny was patient and took her time showing me all the features inside my new X3. BEST customer and sales service ever.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Will definitely get my service again !
by Stephanie C on 06/10/2022As my salesman I had the pleasure of meeting Chris James. He was informative, not pushy and most importantly he wanted me to leave satisfied with what I wanted ! He was patient and listened to me as a not just a sell but as someone who was… interested in my thoughts and opinions. The whole experience was comfortable from being straightforward to exiting the door with me knowing and understanding every function of my new SUV. Would definitely recommend the dealership and Chris. Great job guys !Thank you Stephanie for your kind words for Chris! We are thrilled that he provided you with a great car buying experience. Congratulations on the new SUV!
My BMW Family
by Junebug57 on 06/01/2019I have purchased lots of bmw vehicles cars suvs Back to car and now in suv.All with the same salesman Willie Calcoat he is so great and knowledgeable but, entire staff is top notch. Keith Leger, Sales Manager is very accommodating and they… all just go the extra mile.Thank you for your kind words for Willie and Keith! We're glad they could go the extra mile for you!
BMW Purchase at BMW of Beaumont
by Jkb_AutoRev1 on 05/09/2019The sales person that helped me, was very courteous and never made me feel under any pressure to buy. He explained everything and answered all of my questions. The whole process was reasonable and the accommodations at the dealer are very… comfortable.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Mr. Willie Calcote
by ulla33 on 05/01/2019updated 05/07/2019He was very attentive and helpful while trying to purchase the X5. I cross over from Louisiana to Texas to buy this vehicle and he made sure I would not have to wait for anything. He was consider and very helpfulThank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
First repair job
by Cjhblonde on 03/29/2019This was my first repair visit with Beaumont BMW and they did an outstanding job! Kept me informed throughout the process and fixed my car problems. Very courteous staff and helpful.Thank you for the kind words! We are thrilled that you had such a great service experience here with us! We thank you for your business and look forward to your next visit!
BMW of Beaumont
by Goodgonzo on 03/22/2019My purchase was pretty smooth. The guys bent over backwards and adjusted thiers schedules to make it easy for me. One of the managers verbally told me I had 30 days to return the vehicle if I noticed problems with the car. Sure… enough..shortly after my engine light came on. It was a sensor but true to their word they paid for it to get fixed and it wasn't cheap. Plus the manager noticed the vehicles tires had low thread and he swapped them off for new ones. He said it was the right thing to do.Hello there, thank you for candid review! We are glad to hear we could resolve the issues with your vehicle, and could earn your business!
Great Car Buying Experience
by Sheilamwaller on 03/20/2019Will recommend BMW if Beaumont to family and friends.Thank you for your kind words! We look forward to your business with us again!
A terrific buying experience!
by Hidalgo on 03/18/2019Willie did a fantastic job finding me a vehicle that met all my needs. He was friendly, informative and truly went out of his way to get me a great deal on a really beautiful X3. The entire experience was great from purchase to delivery!… Everyone at the dealership was super friendly and made buying a new car not only easy but pleasant.Thank you NAME for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Saved my day!
by Aubrey on 02/11/2019I live in Austin TX, and was in the Beaumont area for just the weekend for my niece's first birthday. Woke up on Saturday morning, and had a flat on my new X3. Was very stressed because I was missing the festivities. BMW of Beaumont's… service department squeezed me in within 20 minutes, gave me a loaner so I could go visit with family and had my tire changed by closing time on that same day (which was a Saturday). Taylor the service manager was very nice, professional, and efficient. Thanks!Thank you for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
In the market for a new BMW? Then come to BMW of Beaumont, serving Pasadena, Port Arthur, Sulpher, Lake Charles and Baytown. Our experienced sales staff prides itself on not only offering a paramount selection of new and used cars, but a distinctive, personalized approach to service to match. And whether you're coming in from Pasadena, Port Arthur, Sulpher, Lake Charles or Baytown, our new BMW dealership and service center is just a quick drive away.
BMW of Beaumont is here to give you a pleasant used car shopping experience.
Located at 1855 Interstate 10 S Beaumont, Texas, BMW of Beaumont believes that while a car may be used, it should run like new. If it doesn't and/or can't maintain that high level of performance for years to come, it shouldn't be sold.
Visit BMW of Beaumont today and experience our high-standard, pressure-free approach for yourself. As hundreds of drivers in the greater Beaumont area already have, you're certain to see the difference immediately.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Trudie, thank you for your feedback. We understand the importance of a quick process and will strive to improve at BMW of Beaumont. Safe travels with your new purchase!
by BMW of Beaumont on 03/31/2025