Customer Reviews of Baytown Hyundai
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BAYTOWN HYUNDAI, NORTH FREEWAY HYUNDAI AND HUMBLE HYUNDAI BBB F RATINGS
by Informed Consumer on 05/31/2024I have been placed on a DO NOT SERVICE LIST at this service center. Given that I cannot be serviced there, I would like to share the reason why this has happened. Do not buy or deal with these dealerships before reading the reviews on… the BBB and on-line. Be forewarned that several customers report that they are manipulated in giving the dealerships a high rating in exchange for a free service. If the reviewer does not across the board give high marks, the offer for the free service is reneged. So be wary of any high marks. The three dealerships are owned by Paul Peebles. The General Manager at Humble Hyundai is John Kay and the Fixed Ops Director at the three dealerships is Tim Shipe. Rather than honor my safety recall appointment of three weeks, I was told that I needed to return because the part was not available and that customers need to come in first to have their VIN number and odometer photographed before the recall part can be ordered. Total BS. They then give you a 21-point inspection list of REQUIRED IMMEDIATE ATTENTION items: brake flush 169.95; fuel injection cleaning service 179.95; engine coolant 159.95; transmission fluid change 331.37; and most incredibly, an alignment of 119.95 for tire damage and abnormal wear [for 4 one-month old tires with alignment done at time of purchase]. $1,040.64 worth of unnecessary repairs. I was then put on a DO NOT SERVICE list at the three dealerships managed by Tim Shipe and owned by Mr. Peebles - because I became upset when I was lied to and made to waste my time and work. Mr. Shipe was quite smug when he told me that I was banned from ever getting service at the Baytown, Humble and North Freeway dealerships. This is a safety recall and one which these individuals are not addressing as required by federal regulations. They have no regard for customer's safety, time or money.Good man. Represents Baytown Hyundai very well.
by Kelly on 10/26/2019Lee Ehrlich, Service Manager, is a wonderful representative for Baytown Hyundai. Our 2016 Hyundai Sonata showed that a headlamp bulb needed replacement. I emailed Mr. Ehrlich early this morning, explaining the problem, and advising that we… would be there when they opened at 9. I had attempted to replace the bulb myself but couldn't get it to clip in properly. In the email, and when we arrived, I explained that my wife had to be in Austin today as soon as possible for work. Lee went directly to the car, I popped the hood, he managed to replace the bulb and properly clip it in in about 15 minutes. Then, even greater unexpected magic. He said, "No charge." We expressed our deep gratitude, and assured Lee, that we will purchase our next vehicle at Baytown Hyundai. This 5-Star Service experience would lead me to recommend Baytown Hyundai very highly.William01
by William01 on 03/16/2019Very friendly courteous and fast service. Great serviceGreat service
by Jesica on 10/07/2018Came in for some recalls. Lee Ehrlich took care of everything from the time I pulled in until the time I pulled out. He was polite and honest. Work was finished in a timely manner!Service department
by KeriTiner on 06/28/2018Chris in the service was awesome. He helped me get my window motor replaced with absolutely no problem. I didnt buy my car there but will definitely go back in the future for my next car!! Thanks Chris!!Went beyond what you expect!!
by My_Little_Red on 11/19/2016I brought my car in with no appointment and they were busy but because I didn't feel comfortable driving my vehicle Char had the service men drive it right then and found that the car did need repair work! Then on top of that I was given a… loaner car for the day! My car has never been anywhere but Baytown Hyundai for service and it will never be taken anywhere else! Thank you Baytown HyundaiService
by memawartist on 07/27/2016All work was completed on time and as stated. All personnel were knowledgeable and professional.Excellent Dealership to go to
by Houston_Texas on 05/08/2016I would highly recommend this dealership for service work or even a simple oil change. The service advisor Charlotte at the desk is exceptional. She works with you right away, answers any questions, gives a quote and stays involved with… the process until the work is completed. She has excellent customer service. I specifically went back to Baytown Hyundai to have my service work done on my car only because I knew Charlotte would take care of everything without any problems.Excellent service department
by VelosterLover on 04/13/2016Service writers...professional, yet friendly, knowledgeable, easy to work with. Great team!Good work
by Nathan59 on 01/27/2016They did an outstanding job. They took care of all maintenance needs and recalls.Hassle free
by Denice2007 on 08/28/2014updated 10/01/2014I bought a used Honda Accord and after 2 weeks, the battery was dead. So, I had to buy a battery. I already had an existing appointment for some other work that needed to be done when I mentioned getting an reimbursement for the battery.… Honestly, I didn't expect any type of response. But, they decided to give me the reimbursement for the battery with no problems. Now that's great customer service and I will always recommend Baytown Hyundai.
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About our dealership
Baytown Hyundai in Baytown, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence at our Baytown area Hyundai dealership!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling. We will gladly inform you when a matching car arrives. If you’d like to see a vehicle in person, feel free to contact us. We look forward to serving you!
Amenities
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Complimentary Car Wash
- Cable Television
Languages Spoken (2)
- English
- Spanish