Customer Reviews of First Texas Honda
Review type:
Great service, no trouble ever
Straightforward and affordable!
by atxhondadriver on 12/20/2017updated 12/26/2017Great service getting my oil change and maintenance check-up. The waiting area with free wifi and coffee made my stay more than accommodating.First Texas Streamlines Service Experience
by ambassa on 12/15/2017updated 12/26/2017In just the few months since we had our CR-V routine service I found a new reservation system for our new Accords first oil change and tire rotation. I arrived, was quickly greeted by AJ, and drove off earlier than the time promised. It was… easy to pass the hour and a half with wifi and refreshments available in the reception area. There was even some classic guitar briefly as a talented technician entertained us briefly during his lunch break. How typical of the eclectic folks working at First Texas. Servicing the car may have been the best, non-hectic moment if the workday!I like 1st Texas Honda's Service Dept
by ChucksGhost on 10/16/2017The title of my review says it all! I like 1st Texas Honda's service dept. I bought my used 2005 Civic Hybrid from Howdy Honda. I didn't like the attitudes of their service personnel who always seemed to give off an air that they were… doing my a favor by servicing my Civic. Howdy Honda did an airbag recall on the driver's side but never bothered to mention that the seat belt wasn't sending a signal or that that because of that lack of signal my airbag would not deploy. One day on a whim, I went to 1st Texas for an oil change. While there I was informed that the driver side airbag wouldn't have deployed in the event of an accident. I was also informed that the passenger side airbag was eligible for a recall replacement. They called me when the parts arrived, I made an appointment, repairs were made without cost to me. Add to that the fact that my synthetic oil change at 1st Texas is half what Howdy Honda charged me and now I'm a fan and loyal customer. My only complaint is that they never seem to remember to put an oil change sticker in my windshield, but I guess I can live with that oversight. If I ever buy a new Honda while I'm in Austin it will be from First Texas Honda.We love what we do and we're always here to help. :) Thank you for taking the time to share your experience with us and others. Online feedback is crucial to us and we appreciate your help to spread the word about us! It is our goal to be considered among the best options in the market for both sales and service needs and we're so happy to know that we could earn your business. We'll see to you next time and until then, happy cruising. -The Team at First Texas Honda
tpatience
by jbutler1896 on 09/21/2017updated 10/02/2017I was very impressed watching John talk w a woman about servicing of her vehicle. He reassured her for 15 to 20 minutes on EVERY question from: 'Are ur mechanics experienced?'. Thank u for hiring this man of true patience to deal w… people like this. I am continually amazed at the customer service at first Texas Honda. Thank u!!!Reviews like yours fuel our hearts with passion and we appreciate you taking a moment to let us know how your visit went. We make every effort to hire an amazing team of employees who are eager to assist our customers every step of the way. Thanks for taking notice! We'll see you next time. :) -The Team at First Texas Honda
Same High Quality Service for me since 2003
by wafermonkey on 09/23/2017updated 10/02/2017I was lucky enough to blindly pick First Texas Honda after buying my used 1994 Honda Civic 2 door coupe in 2003. Everyone, from the parts counter people to the Service Advisors to the mechanics all performed quality work with little… frustration in a timely manner. I credit First Texas Honda with my '94 racking up 278,000 miles before selling her for a 2008 Civic Si Two door coupe. As with my '94, my 2008 Civic received the same quality treatment and customer care from the associated mechanic and service advisor. I would not hesitate recommending First Texas Honda's service dept. to ANYONE who owns a Honda vehicle. Honda manufactures a quality product, but their cars MUST be maintained with quality Honda parts which are serviced and installed by competent mechanics.Excellent Service
by ryanmom on 09/27/2017Jay Jank was awesome! Very detailed, personable, and helpful. Glad to have a service advisor who took the time to understand what we needed!We recognize that at the core, a business is about people. With that in mind, we are always on the lookout for staff that is passionate about what they do, just like Jay! Thank you for the great review and take care. -The Team at First Texas Honda
New Vehicle purchase
by skykingtx on 09/24/2017Efficient, no pressure sales. Let ME kmake the decision to buy. Contact knew the answers to all my questions about the RidgelineThanks for helping to spread the good word about us! We're always here to help and steer clear of high pressure sales tactics, just as you experienced. :) Thanks again and take care. -The Team at First Texas Honda
Maintenance and Recall Work
by Swimmom64 on 09/24/2017I had an appointment. Was told work ight take 3 hrs and was offered a rental. I chose to wait. Work only took 1.5 hours.Thanks for letting us know that everything went smoothly. :) We appreciate you business and look forward to seeing you next time! -The Team at First Texas Honda
Great attention to customer satisfaction
by Rebecca64 on 09/13/2017Mark Klingele was a great salesperson to work with. He is enthusiastic about the total purchase experience and considerate of all my concerns.We're so happy to hear this, Rebecca and want every customer's visit to be as tailored as yours was. :) Thanks for taking a moment to share your experience and take care. -The Team at First Texas Honda
Great experience, great car
by happyowner38 on 09/12/2017I could not have been more pleased with my recent purchase of a new Honda Accord at First Texas Honda. Mark Klingele saw my husband and me looking at a car, encouraged us to sit in it, and get the feel of it. Then he offered us a test… drive. He understood my hesitation and said if I'd rather, he would drive it out of the show room into the nearby neighborhood. That's what we did. Then I drove it around and got the feel of it gradually...without all the traffic. It didn't take long for us to decide this was the very car we were looking for. The team at First Texas Honda was so helpful in working out all the details of buying the car...transferring insurance, arranging for new plates. They made everything easy...and we got a car that we love. Many thanks to First Texas Honda!We thank you for taking a few moments to tell us more about your visit with us. We are constantly hard at work doing everything we can to deliver the best car shopping experience to every one of our customers. Your review serves as a confirmation to all of us that our efforts are making a difference in the experiences of our customers. :) Congratulations on the perfect new set of wheels and happy cruising! -The Team at First Texas Honda
Amazing
by JuliemBlue on 09/12/2017Service was amazing! Mark helped us buy my car and helped make sure that this process went really smoothly!We aim to please and we're thrilled to hear that your visit with Mark left you with a lasting impression. Take care and enjoy the new set of wheels. -The Team at First Texas Honda
Recall and fluids
by EllenEB on 08/31/2017updated 09/12/2017First Texas Honda service honored my appointment time even though they were swamped, and I got out in the expected amount of time.We do our very best to take care of every customer, Ellen. We appreciate you taking notice of our efforts and sharing your visit in a review. :) Thanks so much and take care. -The Team at First Texas Honda
Excellent!
by sail722 on 08/10/2017updated 08/23/2017I purchased a Honda Fit 2017 in first Texas Honda dealership. Calvin helped me with the whole process including test driving. He is the salesman that I would recommend to my friends for the first time car purchasing in this country.Great experience
by Ebongort1 on 08/07/2017updated 08/23/2017Brought my car in for front brakes for my 2013 Fit as previously recommended. The work was finished in time frame promised. Ultimately traded the car in that day to lease a 2017 HRV.Congratulations on the new set of wheels! We're thrilled to know that we made a lasting impression on you. :) -The Team at First Texas Honda
multi-point inspection
by hunterb3 on 08/08/2017updated 08/23/2017I don't think you could find nicer employees at a car dealership. They're so efficient and accommodating. And if something goes wrong, they take care of you. Everyone there seems to be happy to work there, which makes the experience so much… better.Your kind words make us smile. :) We have amazing owners who not only provide great incentives and benefits to work within the company, but also create a culture that is friendly, welcoming, and fun! Thanks so much for taking notice and for your support. -The Team at First Texas Honda
Replaced tires, oil change, recall Battery Sensor
by sanugsanug on 08/13/2017I just spent $780 for 4 new tires, an oil change and a battery sensor recall repair to put sealant on the battery posts. Timely service, nice folks to talk to.We work hard to exceed each customer's expectations and it sounds like your visit was no exception. :) We appreciate the review and we'll see you next time. -The Team at First Texas Honda
Reliable, affordable service
by CRVroom on 08/05/2017Our experience with First Honda has been excellent. We can schedule online and get immediate response. The service is accurate and on time. We appreciate the service department and their talented crew.Thanks so much for the kind words! We do our best to provide every customer with this same level of customer service. :) We'll see you next time. -The Team at First Texas Honda
Excellent Service
by nana081202 on 08/04/2017Took vehicle in for oil change; completed in timely manner. Always receive excellent service at First Texas Honda.We're so happy to hear it! Thanks a bunch for the great review. :) -The Team at First Texas Honda
Great Quality Service
by cmm6673 on 07/26/2017Had a very good experience here they were kind, helpful, and quick! Definitely will return here in the futureWe're so glad to hear we've won you over. :) First-class customer service is our mission and we appreciate you taking notice. We'll see you next time! -The Team at First Texas Honda
Great Experience
by HappyGirl53 on 07/26/2017Our experience at First Texas Honda was calm and professional. The salesperson was amazing and definitely no pressure, the sales manager was easy to deal with, the finance guy made productive use of our time and the new car delivery person… was very knowledgeable about every detail of the vehicle we purchased and was great at showing us how to navigate the cool features. Our experience was pleasant and thank you for the free hot beverages at the coffee bar!This is exactly how we want every customer's visit to go! Car shopping should be relaxed and fun in a comfortable, low-pressure environment. Thank you so much for sharing your visit in a review and helping to spread the good word about our team. Congratulations on the new set of wheels and happy cruising! -The Team at First Texas Honda
Exceptional customer service
by GRapoport on 07/09/2017I called Texas Frist Honda after having terrible experiences with both a Nissian in Cedar Park and Howdy Honda in Round Rock. I was look for a certain model and color at both . I wasted at least 2 hours at with salesman that first did… not have what I was looking for and also that they would call me when and if they could get the car I wanted. I never heard back from either dealership. Being very frustrated o called Texas First, Jorge Vega was ready to help me right away. Jorge called me back on a half an hour with a list of cars I might be interested in and their arrival dates in the color I wanted. He was very kind and helpful through the entire shopping experience. When the car car in ( a few day early ) I went to test drive Jorge had me take a lengthy route that allowed me to really feel the handling of the car. The car was perfect! When I arrived at the dealership the car was gassed up and ready to go (no waiting around to find it or get gas for it. Jorge made sure to take me around the entire car showing all the features before we began the trial drive. Jorge gave me exceptional customer service. The rest of the team were exceptional as well no one rushed me, everyone made sure I understood all aspects of the sale everyone so very helpful. I am so ver happy with my entire shopping experience. Thank you Texas First Honda and a special Thank you to Jorge Vega.Wow, Georgette! Your review is music to our ears and speaks volumes. We've made it a priority to hire a team of professionals who are passionate about helping our customers every step of the way. It's so great to hear that Jorge delivered our mission to you during your visit. :) Congratulations on finding the perfect vehicle! Thank you so much for taking a few minutes to share you experience and helping to spread the good word about our dealership. Happy cruising. -The Team at First Texas Honda
Locally owned and operated – We’re All About Austin! Come visit First Texas Honda, where we are known for our extensive inventory options and outstanding customer satisfaction.
When you visit us for your Service needs, take advantage of our offerings such as:
• Free, multi-point service and trip inspections
• Complimentary car wash
• Complimentary coffee and snack bar with full-time barista
• Complimentary loaner vehicles with appt
• Honda Factory Certified Technicians
However, we consider ourselves more than just a dealership. For motorists in Austin, Georgetown, Round Rock, Cedar Park, and San Marcos, we are a part of the community as well. Visit us online or on social media to see all of our community outreach!
We hope you’ll consider First Texas Honda for your next car and find the car buying experience you deserve. With a long history of serving Austin drivers, our goal is to meet all of your needs while showing you the value of working with a true local dealership.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Aditya, thank you for the compliments! We appreciate your continued support over the last 3 years, and we will be sure to relay your kind words to Zander. Looking forward to seeing you again next time! :) - The Team at First Texas Honda
by First Texas Honda on 08/15/2025