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First Texas Honda


3400 Steck Ave, Austin, TX 78757 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (5) No (0)
Service Rating
Recommend:
Yes (9) No (1)
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Dealership Service Review

5 out of 5 starsservice Rating
I like 1st Texas Honda's Service Dept
Written by ChucksGhost on 10/16/2017

The title of my review says it all! I like 1st Texas Honda's service dept. I bought my used 2005 Civic Hybrid from Howdy Honda. I didn't like the attitudes of their service personnel who always seemed to give off an air that they were doing my a favor by servicing my Civic. Howdy Honda did an airbag recall on the driver's side but never bothered to mention that the seat belt wasn't sending a signal or that that because of that lack of signal my airbag would not deploy. One day on a whim, I went to 1st Texas for an oil change. While there I was informed that the driver side airbag wouldn't have deployed in the event of an accident. I was also informed that the passenger side airbag was eligible for a recall replacement. They called me when the parts arrived, I made an appointment, repairs were made without cost to me. Add to that the fact that my synthetic oil change at 1st Texas is half what Howdy Honda charged me and now I'm a fan and loyal customer. My only complaint is that they never seem to remember to put an oil change sticker in my windshield, but I guess I can live with that oversight. If I ever buy a new Honda while I'm in Austin it will be from First Texas Honda.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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rebeccakish on 10/17/2017
Dealer Response
We love what we do and we're always here to help. :) Thank you for taking the time to share your experience with us and others. Online feedback is crucial to us and we appreciate your help to spread the word about us! It is our goal to be considered among the best options in the market for both sales and service needs and we're so happy to know that we could earn your business. We'll see to you next time and until then, happy cruising. -The Team at First Texas Honda
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