Customer Reviews of Roger Beasley Mazda Central
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49 sales reviews
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Awful Negotiation, Borderline Sales Discrimination
by Brett T on 12/07/2024I had high hopes for this dealership based on the reviews, but I knew it was going to be uphill when the first words out of their mouth over the phone were “So, you drive a lot of miles.” It’s a 5 year old vehicle with 60k miles which is… considered low miles, and I even received an extra $200 on my trade quote from one dealer because of mileage. This dealer walked away from a deal when we were $1000-$1500 away. They only took $1700 off MSRP of a $60k+ vehicle (nothing more than their advertised price) and claimed it was“invoice.” Fine. I had even agreed to the $699 3 years maintenance plus to pay $1500 for delivery of the new car to me and trade to them. (When delivery quotes I received ranged from $500-$600/car) And they wouldn’t budge from $19,750 for my trade when average condition book value ranges from approximately $20,500-$22,500 and I told them I’ve gotten quotes of $21,500 sight unseen. All that to say is- don’t come here if you’re looking for a deal or to be treated fairly. Their excuse for not giving me average value for my trade was other Toyota dealers in the area and that they wouldn’t be able to sell it much less auction it. Essentially, they admitted that they’re not very good at selling cars. I dealt with Kevin and DustinFRUSTRATED
by TBF on 12/13/2019updated 12/20/2019This is my second experience with this Austin dealer and I have to say it did not please to my customer satisfaction level. That third star was just a gift because they sold/traded-in my old Mazda to a 2019 CX-3 and somewhat worked… favorably in my case. But the crazy and insane process of going through the salesman, financial department and director summed up the brouhaha I went through -- NEVER AGAIN! My salesman even put the blamed on me by giving me a flimsy excuse of not bringing the old title -- VERY CRITICAL, NOT HELPFUL AND INCONSIDERATE AT ALL!FRUSTRATED
by TBF on 12/13/2019This is my second experience with this Austin dealer and I have to say it did not please to my customer satisfaction level. That third star was just a gift because they sold/traded-in my old Mazda to a 2019 CX-3 and somewhat worked… favorably in my case. But the crazy and insane process of going through the salesman, financial department and director summed up the brouhaha I went through -- NEVER AGAIN! My salesman even put the blamed on me by giving me a flimsy excuse of not bringing the old title -- VERY CRITICAL, NOT HELPFUL AND INCONSIDERATE AT ALL!Excellent service
by Mark on 12/09/2019Excellent experience! I can't say enough about the professionalism and superb customer service displayed by everyone at the Austin Mazda Central location. I was especially pleased with the integrity and honesty of Zach Thompson, who went… the extra mile to ensure I found the SUV that was right for me. If you're looking for a great vehicle at a fair price with friendly service throughout, you can't go wrong with a family-values organization like this one.Great Sales Service
by D Paulsen on 12/01/2019Great low pressure professional sales service. Zach Thompson was very helpful and great to work with!Impressive professional sales team
by Laurilyn on 09/28/2019The Sales Team at Roger Beasley Mazda in Central Austin was great. Very thorough explanation of the features on my 2018 CX 9. Very curteous. Joe and Shamir were great! A big thank you to Roger Beasley Mazda!Unprofessional and unethical
by Unprofessional and unethical on 09/21/2019updated 09/30/2019Last week I went to Beasley Mazda Central to check out their inventory, test drive, and possibly purchase a CPO. I chose them because 10 yrs ago in 2009 I had a positive experience when buying my new Mazda 3. This time that was not the… case. After about 4 1/2 hours there, (which should have been half that time or less) I decided to purchase a car. The next day they were open, I returned the car and cancelled my contract-solely due to the negligence, unprofessionalism and unethical behavior of the staff! Take a moment and think about any and all stereotypical, negative things you have heard about car dealerships and staff, and that was my experience. Just to name a few issues: the finance manager did his best (and succeeded) to pull the wool over my eyes in selling optional packages/add ons to my car purchase, and did not show me the paperwork with details on the optional packages or the price of each package, the same finance manager changed/increased my loan term without my permission or agreement and then did not communicate the longer term to me, and same manager falsified a "buyers guide" form re: warranty, and checked the box for "as is-no warranty", when in reality the car I was buying had a factory warranty plus the CPO warranty. In addition, this finance manager neglected to communicate to me that since I paid only a portion of my down payment that night, and he agreed to me calling the following business day to pay the remainder, he (was not going to) and did not give me the MOST IMPORTANT PAPERWORK-the offer to purchase, when he handed me all the other paperwork! Therefore, upon getting home that night, exhausted, drained, and tired from the whole experience, I was missing KEY forms that lined out everything I paid for and agreed to finance! When I returned the following business day to speak with a manager and give them the chance to resolve these issues, and make it right, they FAILED MISERABLY! I spoke with four different personnel and not one could get their stories straight. Upon leaving this dealership, I chose to visit Beasley Mazda Georgetown, where Rusty is the GM, who ironically enough, was the GM at Central 10 years ago when I had a completely different and better experience. Rusty and his team made up for the disgrace of staff at Central Mazda and they chose to treat me with respect and kindness. It was a NIGHT AND DAY DIFFERENCE!Sales experience
by Barry on 09/26/2019Stan Sneed is an outstanding salesman, he answered all of our questions and gave us a 100% review of the product, the brand and the dealership. Byron West was a total professional and cognoscenti of the customers needs. He guided us… smoothly through all of our financing/leasing requirements and forms. We left with a new CX-5 vehicle, and mainly because of Stan's and Byron's attention to our needs.Unprofessional and unethical
by Unprofessional and unethical on 09/21/2019Last week I went to Beasley Mazda Central to check out their inventory, test drive, and possibly purchase a CPO. I chose them because 10 yrs ago in 2009 I had a positive experience when buying my new Mazda 3. This time that was not the… case. After about 4 1/2 hours there, (which should have been half that time or less) I decided to purchase a car. The next day they were open, I returned the car and cancelled my contract-solely due to the negligence, unprofessionalism and unethical behavior of the staff! Take a moment and think about any and all stereotypical, negative things you have heard about car dealerships and staff, and that was my experience. Just to name a few issues: the finance manager did his best (and succeeded) to pull the wool over my eyes in selling optional packages/add ons to my car purchase, and did not show me the paperwork with details on the optional packages or the price of each package, the same finance manager changed/increased my loan term without my permission or agreement and then did not communicate the longer term to me, and same manager falsified a "buyers guide" form re: warranty, and checked the box for "as is-no warranty", when in reality the car I was buying had a factory warranty plus the CPO warranty. In addition, this finance manager neglected to communicate to me that since I paid only a portion of my down payment that night, and he agreed to me calling the following business day to pay the remainder, he (was not going to) and did not give me the MOST IMPORTANT PAPERWORK-the offer to purchase, when he handed me all the other paperwork! Therefore, upon getting home that night, exhausted, drained, and tired from the whole experience, I was missing KEY forms that lined out everything I paid for and agreed to finance! When I returned the following business day to speak with a manager and give them the chance to resolve these issues, and make it right, they FAILED MISERABLY! I spoke with four different personnel and not one could get their stories straight. Upon leaving this dealership, I chose to visit Beasley Mazda Georgetown, where Rusty is the GM, who ironically enough, was the GM at Central 10 years ago when I had a completely different and better experience. Rusty and his team made up for the disgrace of staff at Central Mazda and they chose to treat me with respect and kindness. It was a NIGHT AND DAY DIFFERENCE!Buying experience
by Tia on 08/07/2019updated 08/13/2019The service and products are wonderful. I would recommend go see the two that helped me, Kim and James. They are very professional and nice throughout the entire time I was there. It was a good experience and I think everyone was nice… when I said it’s my birthday and everyone said happy birthday at the same time 😁. That was awesome. Thank you for your help.Fantastic Sales and Service
by Djferony on 08/01/2019Roger Beasley Mazda the best. They make me fill so pampered. I just purchased a signature cx9 what an amazing car so luxurious. It has really awesome features which makes me feel so safe in the vehicle. The purchase process was so smooth… from james beau to finance. Thank you Roger Beasley Mazda for always taking care of our families vehicles. The service department is a class act as well.Excellent Experience at Roger Beasley Mazda
by daveb on 07/29/2019Usually dealing with most car dealerships is a necessary evil, if you want to get a car it has to be done but one never looks forward to it. Last week, my Mazda 3 lease was over so I went to return my car and lease another one. Right from… the beginning, James Brewer, my salesman, expertly guided me through the process and I left with a beautiful 2019 Mazda 3 sedan that I absolutely love driving. Unlike other dealerships, I never felt that Roger Beasley Mazda was treating me as just a quick sale. James was interested in finding the best car for me at a price that I can afford. He was very knowledgeable about the vehicle and showed me all of the new features that the 2019 Mazda 3 has added and improved since the 2016 Mazda 3 I previously leased. After an enlightening test drive, they asked what price I was wanting to pay. I told them and they came back with an offer just a few dollars higher than what I asked for and that was it. I had the car. I was expecting a long and excruciating haggling session of back and forth and back and forth. That never happened. Roger Beasley Mazda and James Brewer treated me like they wanted to earn my business and keep me as a happy customer. Everyone I worked with was excellent: James in sales, Adam in finance and Eleana in the service department. All were very friendly and helpful. I give Roger Beasley Mazda, and especially James, the highest rating.Proud Owner of 2019 Mazda 3
by WFrancik on 07/19/2019updated 07/26/2019The week of July 15th, I stopped by Roger Beasely Mazda to test drive some of their car inventory. Worked with Landry Neely, Product Specialist, to test drive and discuss cars. As a result and his expansive knowledge about the cars and the… ease of discussing car options with him, I bought the sporty yet practical 2019 Mazda 3, which provides a safe, comfortable and fun drive. Kudos to Mazda!Mazda owner
by CX5 on 07/14/2019I purchased my car from salesman James Brewer. Mr. Brewer was professional and courteous at all times. He was very knowledgeable about the technology of the car and took the time to show me how to program and operate the car. After he took… the time to listen to what I was wanting and needing in a new vehicle he pointed me in the direction of Mr. Wali Muhammad for financing. Mr. Muhammad knowledge and experience of the trade-in of my car and financing gave me a piece of mind. Mr. Muhammad then directed me to Mr. Kristopher, who explained the documents and financing of my car in a clear and professional matter. I was out the door in my new car. I have been driving a Mazda car since early 90s when Jim Bagan gave me the opportunity to experience the drive of a Mazda and I have been a Mazda driver ever since. Thank you Rodger Beasley for producing such well driven cars.Great Experience
by HappyAustinCustomer on 07/11/2019Recently bought a gently used Mazda3. Steve Soskins and Stan gave me great service answering questions and walking me through the buying process. I was able to make an appointment, test drive, and purchase the car in one afternoon. I had… been a Honda customer for the past ten years and I'm now a happy convert.Great service
by Steve on 07/06/2019I recently been in a wreck and was in need of a car quick. I knew an idea on what car I wanted. I contacted Roger Beasley Mazda and was lucky enough to be connected to Garrett. Garrett was great. Garret was to the point, no hassles and was… quick to find what I wanted. Was a great buying experience even after being in a bad auto wreck just days prior.Decent
by Jose on 05/24/2019updated 05/30/2019They will push their in-house maintenance service to seem as if it's part of the package for purchasing with them, but beware of the actual extra cost this is before you sign. They will also give you the highest interest rate they can… find, if you finance with them. The cars are good though.2nd time customer
by DrBob on 05/29/2019Bought a 2015 Mazda 6 in March of 2015 and just purchased a new 2019 CX-9 for my wife. I have purchased 24 new cars ... the best dealer ever (ever)! Get yourself a Mazda ... Zoom!Thank you Roger Beasley
by PaulinAustin on 05/12/2019I am a very happy customer. My sales guy was Zach and he took great care of me. Financed though them and that all was smooth and cheap. This is my second used car from them and I will be back again.James was amazing!
by Alan on 05/12/2019James helped me get my first car of my own ever! Cannot have a better experience. James was super responsive and helpful. He should be a life coach for real. Everyone else here is awesome and friendly too. Loved my new car so far!Garrett was awesome!!
by BillyAndEvelyn on 05/05/2019Garrett was the friendliest and most patient salesman I've ever come across. He helped my fiance find the perfect vehicle, and helped us navigate the difficult path of financing. She and I are both cleaning up our credit and were cornered… into buying a new(ish) car due to an auto accident. Their Finance Director was amazing as well. Price was fair, and we were in and out in just a few hours. Honestly, this experience has turned me into a Mazda fan....Roger Beasley Mazda that is. Haha
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About our dealership
In 1972 Roger Beasley opened his first car dealership... Roger Beasley Mazda on Burnet Road. In fact, it was one of the first Mazda dealerships in the entire country.
The success and expansion of the Beasley brand can only be attributed to Roger Beasley's consistent belief in his founding principles: take care of the customer no matter what, provide quality products and service, and be an active supporter of the local community. Ultimately the goal is for you to drive home happy.
What sets us apart
HONESTY
Our main goal is to build lasting relationships. We treat all customers with honesty and respect. We're proud to have built our dealerships on transparency, integrity and trust.
AMAZING EXPERIENCE
You'll find a uniquely simple and satisfying experience in every department. A no pressure, no surprises car-buying process coupled with quick, honest service.
A FAIR DEAL
Every car we advertise is currently in our inventory and available for anyone to purchase at that price. No gimmicks, no hidden fees or charges. The advertised price is your price.
Amenities
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Television