Roger Beasley Mazda Central

Last week I went to Beasley Mazda Central to check out their inventory, test drive, and possibly purchase a CPO. I chose them because 10 yrs ago in 2009 I had a positive experience when buying my new Mazda 3. This time that was not the case. After about 4 1/2 hours there, (which should have been half that time or less) I decided to purchase a car. The next day they were open, I returned the car and cancelled my contract-solely due to the negligence, unprofessionalism and unethical behavior of the staff! Take a moment and think about any and all stereotypical, negative things you have heard about car dealerships and staff, and that was my experience. Just to name a few issues: the finance manager did his best (and succeeded) to pull the wool over my eyes in selling optional packages/add ons to my car purchase, and did not show me the paperwork with details on the optional packages or the price of each package, the same finance manager changed/increased my loan term without my permission or agreement and then did not communicate the longer term to me, and same manager falsified a "buyers guide" form re: warranty, and checked the box for "as is-no warranty", when in reality the car I was buying had a factory warranty plus the CPO warranty. In addition, this finance manager neglected to communicate to me that since I paid only a portion of my down payment that night, and he agreed to me calling the following business day to pay the remainder, he (was not going to) and did not give me the MOST IMPORTANT PAPERWORK-the offer to purchase, when he handed me all the other paperwork! Therefore, upon getting home that night, exhausted, drained, and tired from the whole experience, I was missing KEY forms that lined out everything I paid for and agreed to finance! When I returned the following business day to speak with a manager and give them the chance to resolve these issues, and make it right, they FAILED MISERABLY! I spoke with four different personnel and not one could get their stories straight. Upon leaving this dealership, I chose to visit Beasley Mazda Georgetown, where Rusty is the GM, who ironically enough, was the GM at Central 10 years ago when I had a completely different and better experience. Rusty and his team made up for the disgrace of staff at Central Mazda and they chose to treat me with respect and kindness. It was a NIGHT AND DAY DIFFERENCE!