Customer Reviews of Mercedes-Benz of Austin
Review type:
Great experience with Eddie and the service team.
Scheduled Maintenance
by Charlie Harris on 05/09/2020Work was done on time as always.Charlie, we're glad to know that we did a great job. :) We always strive to deliver excellence and appreciate your continued support! -The Team at Mercedes-Benz of Austin
Perfect sales person
by W C Wright was our sales rep on 05/05/2020WC Wright was our sales rep. He is extremely professional and friendly. We have worked with him for years. In fact we live in Frisco and drove to Austin to work with him and Scott Tinney in the Finance TeamYou are too kind! Thank you for the praise and great review. We are so lucky to have incredible customers like yourself and look forward to the next opportunity to assist. -The Team at Mercedes-Benz of Austin
Great service
by Jeff on 04/28/2020Excellent phone and text responses to questions and about pick up and delivery of my car. Nick Nolan was a pleasure to deal with.Jeff, we are happy to know that you had a great experience! Thanks for sharing and we'll see you next time. -The Team at Mercedes-Benz of Austin
Great Job!
by Chad on 04/24/2020As always, Lori Johns took great care of calling me and getting me set up for an appointment. When I got there Nolan was ready with everything including my rental car. This shop is top notch. Thanks and I look forward to seeing you soon.Chad, we can't thank you enough for the kind words and compliments! We pride ourselves on delivering a first-class experience. -The Team at Mercedes-Benz of Austin
Wowed!
by AngeliaC on 04/19/2020The customer service at Austin MB is out of this world, from the service department, to the showroom to the sales department - top notch. WC Wright, my sales rep, made all the difference of where I bought my car. I was thinking of other… makes, but WC made my experience so wonderful that I came back for a second Benz. Obviously, the best out there and the best sales rep out there too. He's funny, polite, straight-up and a delight to work with! You can't go wrong!!!Angelia, congratulations on the new vehicle! We are so happy to hear that you had a flawless experience and your support means so much to us. :) Thanks for the kind words and happy cruising! -The Team at Mercedes-Benz of Austin
Schedule A Maintenance DONE!!!
by LeeAnnCollins on 04/10/2020We really appreciated the service provided and we were also satisfied with the level of sanitary practices the entire service team was providing during our visit.LeeAnn, your support in a time like this means the world to us! We're committed to delivering a safe and seamless experience and we appreciate you taking notice. :) -The Team at Mercedes-Benz of Austin
Jesse Rocks!
by aliciasellsaustin.com on 04/10/2020Love this dealership. I was able to get in same day, had an awesome loaner and back in my car by day two. Jesse is always accommodating and helpful.Alicia, we are so proud to know that our team did a flawless job! Thanks so much for sharing and we look forward to serving you next time. -The Team at Mercedes-Benz of Austin
Personal Service
by 1 on 03/27/2020When I called in for help with a flat tire, the service rep called me and repeatedly texted me with updates and instructions, and personally spoke to me until he handed my car back to me with complete, detailed repairs. He wore PPE to… return keys and paperworkThanks for the great praise! We're always here to serve our guests with the highest level of customer service. Be sure to let us know the next time we can assist and take care. -The Team at Mercedes-Benz of Austin
5 Star Service
by elevendegrees on 03/23/2020My experience at MB of Austin is always great. N. Nolan went above and beyond to ensure the safety of my vehicle. Smart guy and professional.We always aim to go above and beyond the call of duty and appreciate your praise! Be sure to let us know the next time we can assist and take care. -The Team at Mercedes-Benz of Austin
MB GL450 service
by HoracioRodriguez on 03/21/2020I really appreciated the service received when I went in for regular scheduled maintenance and recall item. They made it very easy to drop off my can and gave me a loaner car. The repairs were done timely and they kept me informed thru… out the time they kept the car. Thanks for the great service.You're so welcome, Horacio! We're always here to help and aim to deliver a flawless experience every time. Thanks so much for your support and we'll see you next time. -The Team at Mercedes-Benz of Austin
Customer
by Lorene on 03/15/2020Excellent and timely service. Luis was very helpful.It makes us smile knowing that everything was excellent! Thank you so much, Lorene. -The Team at Mercedes-Benz of Austin
Great Service
by Bcutty on 03/12/2020Arrived at the dealer a half hour they took it right away and completed all my annual service in the time frame they promised.We always strive to do a stellar job. :) Thanks for the great review and take care. -The Team at Mercedes-Benz of Austin
Great job
by jl on 03/12/2020The tire replacement happened very quickly and professionally. Brian was diligent in making sure that I was in and out. I was only there for a couple of minutes to sign the paperwork that he had prepared in advance for me. He gave me the… keys. The car had already been pulled around to the front all washed and clean and I was out the door. It could not have been done any better. Thanks!JL, we always want to provide a seamless and enjoyable experience. :) Thanks for the great review and we look forward to seeing you next time. -The Team at Mercedes-Benz of Austin
service visit
by mercedesbenzz on 03/09/2020service was efficient and thoroughWe appreciate you sharing! Our staff aims to deliver excellence, convenience, and speed. See you next time. -The Team at Mercedes-Benz of Austin
Honorable service
by Service on 02/28/2020The service department delivered on their promises.We're always here to help. :) Thank you for the compliment and take care. -The Team at Mercedes-Benz of Austin
Superlative Service
by Auldbadyin on 02/28/2020My service consultant, Nick Nolan, did an excellent job in explaining the services that were to be performed, and kept me appraised of the progress of the service. Nick and the Mercedes-Benz staff - from dropping off my car, picking up the… loaner car to explaining the services and making future recommendations went beyond my expectations for superior service. Very satisfied with my service experience - big thumbs up!We couldn't be happier to read that your visit exceeded your expectations! Thank you for the kind words and we look forward to seeing you next time. -The Team at Mercedes-Benz of Austin
Jesse Ruiz - Service Advisor
by LKenney on 02/19/2020updated 02/26/2020Jesse has been our service advisor going on 3 years now. He has made getting our 2 Mercedes vehicles in for servicing easy and he is excellent with communication. He always lets us know what’s recommended to be done versus what’s a… necessity and what we need to be on the lookout for and prepared for on upcoming repairs. He is prompt with replies and answers to questions and is extremely kind and polite. On a scale of 1-10, Jesse gets an 11+.Outstanding Care and Service
by Talon38 on 02/16/2020Wade Wells is outstanding and a major part of the reason we return to MB of Austin. They provide great care of our cars and treat us like close friends.Thank you so much for the compliments! Our common goal is to always deliver 5-star customer service—our guests are our most valuable asset. :) We look forward to seeing you next time and wish you all the best. -The Team at Mercedes-Benz of Austin
Efficient and courteous
by NicoleBoyn on 02/15/2020First service on my GLC. Smooth and easy.Thank you for choosing us, Nicole! It's our pleasure to have served you and we look forward to having you back next time. -The Team at Mercedes-Benz of Austin
Easy and Professional Experience
by Michelle on 02/14/2020I had the pleasure of leasing my 1st Mercedes in years. My sales person was Ray. He has been with Mercedes for over 20 years. I appreciated his sincerity, knowledge and attention. It was a great easy experience and I love my car.Excellent
by Service on 02/09/2020Brian Smith was very professional and his communication while I waited was exceptional.We're so glad to hear it! Thanks for being our guest and be sure to let us know the next time we can assist. -The Team at Mercedes-Benz of Austin
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
Check out our Mercedes-Benz blog! For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars.
All purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership.
When you visit us for your Service needs, you can expectthe following amenities:
-Free, multi-point service and trip inspections
-Complimentary carwash
-Complimentary coffee and snack bar with full-time barista
-Complimentary, premium loaner vehicles
-Mercedes-Benz Factory Certified Technicians
Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Jason, thank you for taking the time to update your review! We're so glad to hear that your positive experience with our dealership has extended from your purchase to our service department. Eddie and the team work hard to provide transparent, courteous, and efficient service, and it’s wonderful to know that he kept you informed and made the process seamless. We appreciate your trust in us and look forward to serving you again in the future. Safe travels! :) - The Team at Mercedes-Benz of Austin
by Mercedes Benz of Austin on 04/02/2025