Mercedes-Benz of Austin
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fix audio system and fix button on seat belt for the 4th time
Written byon 06/27/2020
Luis is very good and helpful and got the major issue fixed. this was the fourth time they have tried to fix the button on the seat belt. I give up. Notified them by phone when car returned a couple weeks ago and still no response. Very minor issue but I was told by others that Mercedes had issues with broken parts which I have experienced with the car. Would never have this car out of warranty. One year left on single pay lease.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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MB of Austin on 07/07/2020
Dealer Response
Chuck, we appreciate having the opportunity to assist you! After further investigation, it's possible that the seatbelt is accidentally getting slammed in the door, causing the button to break. We hope that it is fixed for good now. :) If you have any further issues or concerns, don't hesitate to contact me personally. Thanks again and take care. Nick Opinke, Service Director
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